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公开(公告)号：US20100114822A1
公开(公告)日：2010-05-06
申请号：US12264841
申请日：2008-11-04
摘要： In one embodiment, the invention provides a method for accessing data remotely by using a telecommunications network through an internet capable client device. The method comprises providing to a live agent, a desktop control with relevant tools to facilitate an interaction with a caller and maintaining a voice call via a telecommunications network between said live agent and said caller. The method further comprises identifying an endpoint device of the caller and displaying synchronized information relevant to what the caller said during the voice call simultaneously on the desktop control and the endpoint device, the information being configured for display on the endpoint device.
摘要翻译： 在一个实施例中，本发明提供了一种通过使用电信网络通过具有因特网能力的客户端设备来远程访问数据的方法。 该方法包括向现场代理提供桌面控制，其具有相关工具，以促进与呼叫者的交互，以及通过所述直播代理和所述呼叫者之间的电信网络维护语音呼叫。 所述方法还包括识别呼叫者的端点设备，并且在桌面控制和端点设备上同时显示与呼叫者在语音呼叫期间所呼叫的同步信息，所述信息被配置为在端点设备上显示。
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2.发明授权公开(公告)号：US07395505B1
公开(公告)日：2008-07-01
申请号：US10391145
申请日：2003-03-17
摘要： In one embodiment, the invention provides a method for creating a voice application, the method being implemented by a computer system and comprising generating a graphical user interface comprising a text-to-topic button; receiving first input identifying a location of a text file; receiving second input selecting the text-to-topic button; partitioning content associated with the text file into subjects in response to receiving the second input; and storing information on the partitioning.
摘要翻译： 在一个实施例中，本发明提供了一种用于创建语音应用的方法，该方法由计算机系统实现并且包括生成包括文本到主题按钮的图形用户界面; 接收识别文本文件的位置的第一输入; 接收选择文本到主题按钮的第二输入; 响应于接收到第二输入，将与文本文件相关联的内容分割成对象; 并存储有关分区的信息。
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公开(公告)号：US07177817B1
公开(公告)日：2007-02-13
申请号：US10319144
申请日：2002-12-12
IPC分类号： G10L21/00
CPC分类号： G10L15/22
摘要： In one embodiment, the invention provides a method for building a voice response system. The method comprises developing voice content for the voice response system, the voice content including prompts and information to be played to a user; and integrating the voice content with logic to define a voice user-interface that is capable of interacting with the user in a manner of a conversation in which the voice user-interface receives an utterance from the user and presents a selection of the voice content to the user in response to the utterance.
摘要翻译： 在一个实施例中，本发明提供了一种构建语音应答系统的方法。 该方法包括开发用于语音应答系统的语音内容，语音内容包括向用户播放的提示和信息; 以及将所述语音内容与逻辑集成以定义能够以所述语音用户界面从所述用户接收到话语的对话的方式与所述用户交互的语音用户界面，并且将所述语音内容的选择呈现给 用户响应说话。
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公开(公告)号：US09247063B2
公开(公告)日：2016-01-26
申请号：US12122404
申请日：2008-05-16
CPC分类号： H04M3/5232 , H04M3/436 , H04M2203/408
摘要： In one embodiment, the invention provides a method for personalizing a response to an incoming customer communication. The method includes identifying a customer based on an incoming customer communication; selecting a rule applicable to the incoming customer communication, the rule having a destination associated therewith; preparing data to facilitate processing of the incoming customer communication; and routing the call to the destination associated with the selected rule and sending the prepared data to the destination.
摘要翻译： 在一个实施例中，本发明提供了一种用于个性化对进入的客户通信的响应的方法。 该方法包括基于传入的客户通信识别客户; 选择适用于传入客户通信的规则，该规则具有与之相关联的目的地; 准备数据以便于进入客户沟通的处理; 并将呼叫路由到与选择的规则相关联的目的地，并将准备的数据发送到目的地。
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5.发明申请公开(公告)号：US20090049393A1
公开(公告)日：2009-02-19
申请号：US12122618
申请日：2008-05-16
IPC分类号： G06F3/048
摘要： In one embodiment, the invention provides a method for creating a voice application, the method being implemented by a computer system and comprising generating a graphical user interface comprising a text-to-topic button; receiving first input identifying a location of a text file; receiving second input selecting the text-to-topic button; partitioning content associated with the text file into subjects in response to receiving the second input; andstoring information on the partitioning.
摘要翻译： 在一个实施例中，本发明提供了一种用于创建语音应用的方法，该方法由计算机系统实现并且包括生成包括文本到主题按钮的图形用户界面; 接收识别文本文件的位置的第一输入; 接收选择文本到主题按钮的第二输入; 响应于接收到第二输入，将与文本文件相关联的内容分割成对象; 并存储有关分区的信息。
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6.发明授权公开(公告)号：US07861170B2
公开(公告)日：2010-12-28
申请号：US12122618
申请日：2008-05-16
IPC分类号： G06F3/00
摘要： In one embodiment, the invention provides a method for creating a voice application, the method being implemented by a computer system and comprising generating a graphical user interface comprising a text-to-topic button; receiving first input identifying a location of a text file; receiving second input selecting the text-to-topic button; partitioning content associated with the text file into subjects in response to receiving the second input; andstoring information on the partitioning.
摘要翻译： 在一个实施例中，本发明提供了一种用于创建语音应用的方法，该方法由计算机系统实现并且包括生成包括文本到主题按钮的图形用户界面; 接收识别文本文件的位置的第一输入; 接收选择文本到主题按钮的第二输入; 响应于接收到第二输入，将与文本文件相关联的内容分割成对象; 并存储有关分区的信息。
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7.发明授权公开(公告)号：US08762851B1
公开(公告)日：2014-06-24
申请号：US12955216
申请日：2010-11-29
IPC分类号： G06F3/0481
摘要： In one embodiment, the invention provides a method for creating a voice application, the method being implemented by a computer system and comprising generating a graphical user interface comprising a text-to-topic button; receiving first input identifying a location of a text file; receiving second input selecting the text-to-topic button; partitioning content associated with the text file into subjects in response to receiving the second input; and storing information on the partitioning.
摘要翻译： 在一个实施例中，本发明提供了一种用于创建语音应用的方法，该方法由计算机系统实现并且包括生成包括文本到主题按钮的图形用户界面; 接收识别文本文件的位置的第一输入; 接收选择文本到主题按钮的第二输入; 响应于接收到第二输入，将与文本文件相关联的内容分割成对象; 并存储有关分区的信息。
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8.发明授权Voice response system with live agent assisted information selection and machine playback 有权语音应答系统，带有实时代理辅助信息选择和机器播放公开(公告)号：US08537979B1
公开(公告)日：2013-09-17
申请号：US13215357
申请日：2011-08-23
IPC分类号： H04M1/64
CPC分类号： H04M3/5166
摘要： In accordance with one embodiment, a method for operating a telephonic voice content system is provided. The method, comprises in a non-live agent mode, interacting with a caller by receiving an utterance from the caller, performing a machine selection of voice content to play to the caller based on the utterance, and playing the machine-selected voice content to the caller; and upon receiving a request to speak to a live agent from the caller, switching to a live agent mode wherein a live agent holds a conversation with the caller, and selects voice content to play to the caller based on the conversation; and switching to the non-live agent mode and playing the live agent-selected voice content to the caller.
摘要翻译： 根据一个实施例，提供了一种用于操作电话语音内容系统的方法。 该方法包括非实时代理模式，通过接收来自呼叫者的话语与呼叫者进行交互，根据话语执行语音内容的播放对呼叫者的机器选择，并将机器选择的语音内容播放到 来电者 并且在接收到来自呼叫者的现场代理人的请求时，切换到直播代理模式，其中实时代理保持与呼叫者的对话，并且基于对话选择语音内容来播放呼叫者; 并切换到非实时代理模式，并向主叫方播放直播代理选择的语音内容。
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9.发明授权Voice response system with live agent assisted information selection and machine playback 有权语音应答系统，带有实时代理辅助信息选择和机器播放公开(公告)号：US08027458B1
公开(公告)日：2011-09-27
申请号：US10819572
申请日：2004-04-06
IPC分类号： H04M3/00
CPC分类号： H04M3/5166
摘要： In accordance with one embodiment, a method for operating a telephonic voice content system is provided. The method, comprises in a non-live agent mode, interacting with a caller by receiving an utterance from the caller, performing a machine selection of voice content to play to the caller based on the utterance, and playing the machine-selected voice content to the caller; and upon receiving a request to speak to a live agent from the caller, switching to a live agent mode wherein a live agent holds a conversation with the caller, and selects voice content to play to the caller based on the conversation; and switching to the non-live agent mode and playing the live agent-selected voice content to the caller.
摘要翻译： 根据一个实施例，提供了一种用于操作电话语音内容系统的方法。 该方法包括非实时代理模式，通过接收来自呼叫者的话语与呼叫者进行交互，根据话语执行语音内容的播放对呼叫者的机器选择，并将机器选择的语音内容播放到 来电者 并且在接收到来自呼叫者的现场代理人的请求时，切换到直播代理模式，其中实时代理保持与呼叫者的对话，并且基于对话选择语音内容来播放呼叫者; 并切换到非实时代理模式，并向主叫方播放直播代理选择的语音内容。
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