公开(公告)号：US12158796B2

公开(公告)日：2024-12-03

申请号：US17876201

申请日：2022-07-28

Applicant: BANK OF AMERICA CORPORATION

Inventor： Naga Vamsi Krishna Akkapeddi

IPC: G06F11/00 ,  G06F11/07 ,  G06T19/00

Abstract: Systems, computer program products, and methods are described herein for dynamic error resolution in an extended reality environment. The present invention identifies user errors in real time based on user selections in an extended reality (XR) environment. In this regard, the present invention focuses on electronic applications (and the electronic work products/electronic data hosted thereon) within an XR environment and uses machine learning processes to identify real time user errors. The invention may then use a second set of machine learning processes to create, in real-time, digital support content which is visible via an XR platform (accessible using a virtual/augmented/mixed reality device). As such, the system may provide specific improvements over prior systems by automatically providing users with custom error resolution support in real time.

公开(公告)号：US12111869B2

公开(公告)日：2024-10-08

申请号：US17818191

申请日：2022-08-08

Applicant: Bank of America Corporation

Inventor： Naga Vamsi Krishna Akkapeddi

IPC: G06F16/903 ,  H04L9/40

CPC classification number: G06F16/90335 ,  H04L63/08

Abstract: A system for identification of an implementation of a user-desired interaction. The system receives a user-provided data item associated with the user-desired interaction type. The system determines a user group of a user. The system searches a plurality of applications to determine a plurality of interaction types supported for the determined user group. The system determines a plurality of suggested interaction types from the supported interaction types based on the user-provided data item. The suggested interaction types are ranked according to relevancy. The system retrieves, from the plurality of applications, first metadata and first NLP tags for the most relevant suggested interaction type and second metadata and second NLP tags for the next most relevant suggested interaction type. The system formats and communicates to the user the first metadata, the second metadata, the first NLP tags, and the second NLP tags according to rules of the determined user group.

公开(公告)号：US20240231966A9

公开(公告)日：2024-07-11

申请号：US18048697

申请日：2022-10-21

Applicant: Bank of America Corporation

Inventor： Naga Vamsi Krishna Akkapeddi

IPC: G06F9/54

CPC classification number: G06F9/546

Abstract: A system and method for determining and managing interactions between application sub-systems. The method includes receiving plan identification information from a source application sub-system. One or more rule sets are applied to the plan identification information to determine: source and destination application sub-systems, a set of intermediate application sub-systems, and a sequence of connections determining a connection path from the source application sub-system to the destination application sub-system via the set of intermediate application sub-systems. A sequence of instructions is generated based on one or more of the source application sub-system, the destination application sub-system, the set of intermediate application sub-systems, and the sequence of connections. A first instruction is sent to the source application sub-system, which instructs the source application sub-system to: open a first connection between the source application sub-system and a first intermediate application sub-system, transfer first data via the first connection, and close the first connection.

公开(公告)号：US20240187399A1

公开(公告)日：2024-06-06

申请号：US18061607

申请日：2022-12-05

Applicant: Bank of America Corporation

Inventor： Jeff Lojko ,  Prabhat Ranjan ,  Monika Kapur ,  Siten Sanghvi ,  Steven Green ,  Naga Vamsi Krishna Akkapeddi

IPC: H04L9/40

CPC classification number: H04L63/083

Abstract: Various aspects of the disclosure relate to distributed ledger computing systems and customizing tokens for securing and facilitating transactions recorded in the distributed ledger. A token customization module may be used to build customized controls into a token for use in a blockchain system. The token customization module may personalize or otherwise customize rules based on requirements of a user's particular use of the distributed ledger system. The customized rules may be used to trigger alerting behavior, prevent and/or automate particular transactions, provide geofencing and/or regional restrictions for transactions of a specified type, among others. Once built, the rules may be incorporated into the tokens and immutably memorialized in the distributed ledger. The customized tokens may be associated with or incorporate a smart contract to layer additional functionality.

公开(公告)号：US20240184859A1

公开(公告)日：2024-06-06

申请号：US18072926

申请日：2022-12-01

Applicant: Bank of America Corporation

Inventor： Naga Vamsi Krishna Akkapeddi

IPC: G06F21/10

CPC classification number: G06F21/10 ,  G06F2221/2141 ,  G06F2221/2145

Abstract: Aspects of the disclosure relate to an NFT segmentation platform. The NFT segmentation platform may train an auto-segmentation model to generate tier scores corresponding to non-fungible tokens (NFTs). The NFT segmentation platform may compare the tier scores to tier thresholds defining threshold ranges. The NFT segmentation platform may automatically store the NFTs based on storage rules corresponding to the threshold ranges. The NFT segmentation platform may modify the storage location of the NFT based on changes in the tier score. The NFT segmentation platform may train an NFT validation model to generate NFT validation ratings for NFTs. The NFT segmentation platform may compare the NFT validation ratings to threshold values to determine whether or not to execute an event processing request. The NFT segmentation platform may create an iterative feedback loops to update the auto-segmentation model and the NFT validation model.

公开(公告)号：US20240134723A1

公开(公告)日：2024-04-25

申请号：US17972649

申请日：2022-10-24

Applicant: Bank of America Corporation

Inventor： Naga Vamsi Krishna Akkapeddi

IPC: G06F9/54

CPC classification number: G06F9/547

Abstract: Provided are methods for reducing the size of a communication between applications in a network. Methods may include receiving, at a computer processor running on a central server, a plurality of values and a plurality of keys from application A, each value paired with a respective key, and storing the values and keys on the central server. A first communication may be transmitted from application A to application B. A second communication may be transmitted from application B to application C, where applications A, B and C are running on the network. Each communication may contain one or more keys and are smaller than if they had contained corresponding values for the keys registered to application A. The computer processor may provide to applications B and C the values to the keys in the first and second communication, respectively, for example, when rendering data to a user interface.

公开(公告)号：US20240004904A1

公开(公告)日：2024-01-04

申请号：US17852730

申请日：2022-06-29

Applicant: Bank of America Corporation

Inventor： George Albero ,  Manu Kurian ,  Maharaj Mukherjee ,  Morgan S. Allen ,  Naga Vamsi Krishna Akkapeddi

IPC: G06F16/28 ,  G06F16/2457

CPC classification number: G06F16/285 ,  G06F16/24573

Abstract: A method is provided to reduce the number of duplicates of each document that is stored within entity databases. The method may include creating discrete links and/or pointers to the location of the document already stored within an entity. The method may also include separating the document into different classification levels. The method may include storing the different parts of the documents in different locations within the entity.

公开(公告)号：US11784981B2

公开(公告)日：2023-10-10

申请号：US17338967

申请日：2021-06-04

Applicant: Bank of America Corporation

Inventor： Naga Vamsi Krishna Akkapeddi ,  Siten Sanghvi ,  Pratap Dande

IPC: H04L9/40 ,  H04L12/46 ,  G06F21/31 ,  G06F16/9537 ,  H04L67/12 ,  G06Q20/10

CPC classification number: H04L63/04 ,  G06F16/9537 ,  G06F21/31 ,  H04L12/4641 ,  H04L63/08 ,  H04L67/12 ,  G06F2221/2111 ,  G06F2221/2117 ,  G06Q20/10

Abstract: A user device is provided. The user device is configured to detect that a user is in a foreign region outside a home region of the user, wherein the user is registered with a home processor located within the home region of the user. The user device provides a recommendation to the user of one or more partner processors located within the foreign region, wherein each of the one or more partner processors has a predetermined association with the home processor. The user device receives a selection of a partner processor selected by the user from the one or more partner processors. The user device authenticates a data processing transaction at the selected partner processor by verifying an identity of the user and initiates the data processing transaction at the selected partner processor after the authentication.

公开(公告)号：US20220027875A1

公开(公告)日：2022-01-27

申请号：US16939807

申请日：2020-07-27

Applicant: Bank of America Corporation

Inventor： Naga Vamsi Krishna Akkapeddi ,  Morgan S. Allen ,  Susan Moss ,  Stephen T. Shannon ,  Siten Sanghvi ,  Pratap Dande

IPC: G06Q20/10 ,  G06K9/00

Abstract: Aspects of the disclosure relate to detecting usage issues on enterprise systems and dynamically providing user assistance. In some embodiments, a computing platform may receive, from an automated teller system, user presence information indicating that a user has been detected at an automated teller machine associated with the automated teller system. Subsequently, the computing platform may identify, based on the user presence information received from the automated teller system, that the user has a need for assistance with the automated teller machine associated with the automated teller system. In response to identifying that the user has the need for assistance, the computing platform may generate and send one or more commands directing the automated teller machine associated with the automated teller system to execute one or more automated assistance actions corresponding to the need for assistance.

公开(公告)号：US11190643B1

公开(公告)日：2021-11-30

申请号：US16942954

申请日：2020-07-30

Applicant: Bank of America Corporation

Inventor： Siten Sanghvi ,  Naga Vamsi Krishna Akkapeddi

IPC: H04M3/523 ,  G06Q30/00 ,  G06N5/04 ,  G06Q10/06 ,  G06N3/08

Abstract: Aspects of the disclosure relate to automated redistribution of queries to underutilized channels. A computing platform may monitor user traffic for one or more customer service communication channels. Subsequently, the computing platform may identify estimated wait times for a plurality of users to be served via the one or more channels. Then, the computing platform may initiate, via an intelligent virtual assistant, a communication with a given user of the plurality of users. Then, the computing platform may receive, via the intelligent virtual assistant, one or more attributes of a query of the given user. Then, the computing platform may select a channel of the one or more channels. Then, the computing platform may provide, to an enterprise agent associated with the selected channel, the one or more attributes of the query. Subsequently, the computing platform may direct the given user to the selected channel.