-
1.发明公开公开(公告)号：US20230370290A1
公开(公告)日：2023-11-16
申请号：US17740456
申请日：2022-05-10
Applicant: Bank of America Corporation
Inventor： Tushar Agarwal , Sandeep Kumar Chauhan , Nandini Rathaur , Vasuki Anand , Amardeep Singh Talwar , Pushpa Neelakantan , Shailendra Singh
CPC classification number: H04L9/36 , H04L9/0863 , G06Q30/016 , G06T13/40 , G06T19/006
Abstract: Apparatus, systems and methods for providing a four-part, virtual reality (VR) customer service interaction between a customer service avatar operating on a VR platform and a customer using both a mobile device and a VR device are provided. Methods may include activating a VR session between the customer service avatar and the customer. Methods may include validating the VR session between the customer service avatar and the customer. Methods may include processing a co-browsing VR session request. Methods may include initiating the VR session between the customer service avatar and the customer.
-
公开(公告)号：US11949800B2
公开(公告)日：2024-04-02
申请号：US17740456
申请日：2022-05-10
Applicant: Bank of America Corporation
Inventor： Tushar Agarwal , Sandeep Kumar Chauhan , Nandini Rathaur , Vasuki Anand , Amardeep Singh Talwar , Pushpa Neelakantan , Shailendra Singh
IPC: H04L9/36 , G06Q30/016 , G06T13/40 , G06T19/00 , H04L9/08
CPC classification number: H04L9/36 , G06Q30/016 , G06T13/40 , G06T19/006 , H04L9/0863
Abstract: Apparatus, systems and methods for providing a four-part, virtual reality (VR) customer service interaction between a customer service avatar operating on a VR platform and a customer using both a mobile device and a VR device are provided. Methods may include activating a VR session between the customer service avatar and the customer. Methods may include validating the VR session between the customer service avatar and the customer. Methods may include processing a co-browsing VR session request. Methods may include initiating the VR session between the customer service avatar and the customer.
-
Search Results
2
records
(took 0.012 seconds)
