摘要:
A method and system are disclosed for reporting incidents occurring during operation of a distributed computing environment including a multitude of hardware and software resources. The method comprises the steps of whenever a defined incident occurs, generating a respective one incident report; and keeping with each incident report, selected information relating to the incident. Preferably, this information that is kept with the incident report identifies (i) selected resources associated with the defined incident, and status of said selected resources at the time of the defined incident, (ii) dependencies among said selected resources at the time of the defined incident, and (iii) service level agreements and operating level agreements impacted by the defined incident.
摘要:
A method and system are disclosed for reporting incidents occurring during operation of a distributed computing environment including a multitude of hardware and software resources. The method comprises the steps of whenever a defined incident occurs, generating a respective one incident report; and keeping with each incident report, selected information relating to the incident. Preferably, this information that is kept with the incident report identifies (i) selected resources associated with the defined incident, and status of said selected resources at the time of the defined incident, (ii) dependencies among said selected resources at the time of the defined incident, and (iii) service level agreements and operating level agreements impacted by the defined incident.
摘要:
A method, system and program product for dynamically identifying one or more components or resources contributing to a service degradation is provided. The method includes providing a dynamic correlation logic tool having logic that is configured to dynamically build a model for an application experiencing a service degradation at a given point-in-time. Further, the method includes obtaining from a configuration management database configuration data for resources utilized by the application experiencing the service degradation at that point-in-time and dynamically building the model using the configuration data obtained and status data obtained from monitoring sources that monitor the resources. Further, the method includes evaluating and analyzing the model, using the logic provided, and identifying one or more resources utilized by the application contributing to the service degradation. The method further includes reporting the one or more resources identified, such that, appropriate action(s) can be taken.
摘要:
A system and method is provided for displaying a selection based action bar to a user that the user is able to use to perform actions using selected data. A user selects one or more displayed selections using a selection device. After the user selections have been made, the system determines which actions can be used with the selected data. Graphical components that correspond to the allowed actions are placed in an action bar and the action bar is displayed proximate to at least one of the user's selections. The action bar is not removed and remains visible as a result of the user scrolling display or performing unrelated actions. Providing a persistent action bar in location proximate to the user's selection helps the user maintain focus on the selected data. In addition, the selection based action bar can be used as a visual placeholder are marking mechanism.
摘要:
An invention is disclosed for dynamically changing the predefined execution sequence of steps or tasks in a computerized process while it is being performed by permitting one or more task(s) to be specified as necessary when other task(s) have been completed. Specifically, a product, method and system is provided for using a “workflow engine” software program acting in combination with a “decision-making layer” program interface between the workflow engine and the process model to determine the normal or (“default”) next step in the process and all other possible process steps that can be permissibly completed after execution of the current step or task.
摘要:
Embodiments of the present invention provide a method, system and computer program product for configuration item (CI) status value analysis for multiple performance monitors. In one embodiment of the invention, a multi-CI analysis method can be provided. The method can include weighting different CI status values produced by different performance monitors for a single resource in a monitored computing system and displaying selected ones of the weighted different CI status values according to relevance determined by weight. In one aspect of the embodiment, weighting different CI status values produced by different performance monitors for a single resource in a monitored computing system can include locating the different CI status values for the single resource in a configuration management database (CMDB), identifying the different performance monitors producing the different CI status values in the CMDB and applying weights to the different CI status values according to CI status value characteristics.
摘要:
Embodiments of the present invention provide a method, system and computer program product for configuration item (CI) status value analysis for multiple performance monitors. In one embodiment of the invention, a multi-CI analysis method can be provided. The method can include weighting different CI status values produced by different performance monitors for a single resource in a monitored computing system and displaying selected ones of the weighted different CI status values according to relevance determined by weight. In one aspect of the embodiment, weighting different CI status values produced by different performance monitors for a single resource in a monitored computing system can include locating the different CI status values for the single resource in a configuration management database (CMDB), identifying the different performance monitors producing the different CI status values in the CMDB and applying weights to the different CI status values according to CI status value characteristics.
摘要:
A method to control a portlet associated with a portal page may include deactivating a selected portlet in response to operating a deactivation feature. The method may also include reactivating the selected portlet in response to operating a reactivation feature. The method may also include freezing a portlet content in the selected portlet in response to deactivating the selected portlet. The method may further include disabling hyperlinks, buttons and other inputs to the selected portlet in response to deactivating the selected portlet. The method may further include reconfiguring a portal server to ensure that a portlet content of a selected portlet cannot be affected while the selected portlet is deactivated.
摘要:
A method to control a portlet associated with a portal page may include deactivating a selected portlet in response to operating a deactivation feature. The method may also include reactivating the selected portlet in response to operating a reactivation feature. The method may also include freezing a portlet content in the selected portlet in response to deactivating the selected portlet. The method may further include disabling hyperlinks, buttons and other inputs to the selected portlet in response to deactivating the selected portlet. The method may further include reconfiguring a portal server to ensure that a portlet content of a selected portlet cannot be affected while the selected portlet is deactivated.
摘要:
A solution for generating a portal page based on a data item. In particular, one or more portlets are selected from a set of available portlets based on the data item. The selected portlet(s) are then included on the portal page, which can be provided to a user device for display. The data item can be provided to a content provider for the portlet in order to generate the display area for the portlet. Information on the user and/or user device can be used when selecting the one or more portlets for inclusion on the portal page.