IMAGE FORMING APPARATUS, INFORMATION PROCESSING APPARATUS, AND METHOD OF GIVING NOTIFICATION OF CAUSAL PART

    公开(公告)号:US20240129412A1

    公开(公告)日:2024-04-18

    申请号:US18487912

    申请日:2023-10-16

    CPC classification number: H04N1/00039 H04N1/00344

    Abstract: There is provided an information processing apparatus for communicating with a database storing information on errors which have occurred in an image forming apparatus. The information processing apparatus includes a controller configured to acquire, from the database, information on an error to be analyzed and information on a related error which occurred before an occurrence of the error to be analyzed, and determine a causal part being a cause of the error to be analyzed, based on error timing information related to a timing of occurrence of the error to be analyzed and error timing information related to a timing of occurrence of the related error.

    INFORMATION PROCESSING APPARATUS, CONTROL METHOD FOR CONTROLLING INFORMATION PROCESSING APPARATUS, AND STORAGE MEDIUM

    公开(公告)号:US20230333793A1

    公开(公告)日:2023-10-19

    申请号:US18298708

    申请日:2023-04-11

    CPC classification number: G06F3/1264 G06F3/1205 G06F3/1287

    Abstract: An information processing apparatus that stores a printer driver configured to generate image data to be transmitted according to a predetermined protocol includes a selection unit configured to select printer information regarding a single printer from stored printer information regarding a plurality of printers, a notification unit configured to give a notification to an application corresponding to the printer information selected by the selection unit, an acquisition unit configured to, based on an instruction given by the application having received the notification, acquire first capability information that is defined by a predetermined protocol and second capability information that is not defined by the predetermined protocol from a cloud print service, and a display unit configured to, based on the second capability information acquired by the acquisition unit, display an object that receives a print setting.

    IMAGE FORMING APPARATUS
    5.
    发明公开

    公开(公告)号:US20230314996A1

    公开(公告)日:2023-10-05

    申请号:US18130738

    申请日:2023-04-04

    Inventor: SHINYA SUZUKI

    Abstract: An image forming apparatus includes an image forming unit configured to form an image on a sheet, wherein the image forming unit includes: a photosensitive member; a charger configured to charge the photosensitive member based on a charging potential; an exposure unit configured to expose the photosensitive member charged by the charger to light to form an electrostatic latent image on the photosensitive member, an exposure intensity of the exposure unit being controlled based on an exposure condition; a developing sleeve configured to develop the electrostatic latent image; one or more processors configured to perform operations including: controlling the image forming unit to form a line test image and a width test image.

    INFORMATION PROCESSING APPARATUS AND IMAGE FORMING APPARATUS

    公开(公告)号:US20240077822A1

    公开(公告)日:2024-03-07

    申请号:US18505181

    申请日:2023-11-09

    Inventor: SHINYA SUZUKI

    CPC classification number: G03G15/553 G03G15/502

    Abstract: An information processing apparatus which communicates with an image forming apparatus that forms an image on a sheet, the information processing apparatus includes: an acquisition unit configured to acquire error information about an error that has occurred in the image forming apparatus, and maintenance information about maintenance work performed on the image forming apparatus; a memory configured to store a plurality of pieces of error information acquired by the acquisition unit; and a controller. The controller is configured to: determine, from the plurality of pieces of error information stored in the memory, based on the maintenance information, first error information about an error that has occurred during the maintenance work; and determine an error part of the image forming apparatus based on second error information obtained by excluding the first error information from the plurality of pieces of error information stored in the memory.

    INFORMATION PROCESSING APPARATUS AND IMAGE FORMING APPARATUS

    公开(公告)号:US20230185226A1

    公开(公告)日:2023-06-15

    申请号:US18062093

    申请日:2022-12-06

    Inventor: SHINYA SUZUKI

    CPC classification number: G03G15/553 G03G15/502

    Abstract: An information processing apparatus which communicates with an image forming apparatus that forms an image on a sheet, the information processing apparatus includes: an acquisition unit configured to acquire error information about an error that has occurred in the image forming apparatus, and maintenance information about maintenance work performed on the image forming apparatus; a memory configured to store a plurality of pieces of error information acquired by the acquisition unit; and a controller. The controller is configured to: determine, from the plurality of pieces of error information stored in the memory, based on the maintenance information, first error information about an error that has occurred during the maintenance work; and determine an error part of the image forming apparatus based on second error information obtained by excluding the first error information from the plurality of pieces of error information stored in the memory.

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