公开(公告)号：US11516177B1

公开(公告)日：2022-11-29

申请号：US16933032

申请日：2020-07-20

申请人： CSC HOLDINGS, LLC

发明人： John Patrick Pomeroy ,  Eric Joseph Godas ,  David Wang ,  Andy Zovich ,  Kevin Fowler ,  Paul Hess

IPC分类号： H04L61/103 ,  H04L43/0811 ,  H04L41/0654 ,  H04L43/0817 ,  H04L43/10 ,  H04L1/24 ,  H04L12/28 ,  H04L61/5007 ,  H04L101/622

摘要： In a cable network, embodiments detect and remediate a non-responsive customer premise equipment (CPE) device in a customer's premise with minimal or no interaction with a customer. Embodiments may detect and remediate a non-responsive CPE device without rebooting the non-responsive CPE device or the associated cable modem. Embodiments include troubleshooting a data link layer (e.g., Open System Interconnection (OSI) layer 2, or media access control (MAC) layer) and a network layer (e.g., OSI layer 3, or Internet layer) between a service operator network and the non-responsive CPE device. Embodiments include a guided integration and a proactive integration method, computer program product, and system to reduce and/or eliminate the need for a customer service representative to reboot a cable modem, and/or for a customer to reboot a non-responsive CPE device resulting in a fast and less disruptive service experience for the customer.

公开(公告)号：US10069605B1

公开(公告)日：2018-09-04

申请号：US15389027

申请日：2016-12-22

申请人： CSC HOLDINGS, LLC

发明人： John Patrick Pomeroy ,  Eric Joseph Godas ,  David Wang ,  Andy Zovich ,  Kevin Fowler ,  Paul Hess

IPC分类号： H04L1/24 ,  H04L29/12

摘要： In a cable network, embodiments detect and remediate a non-responsive customer premise equipment (CPE) device in a customer's premise with minimal or no interaction with a customer. Embodiments may detect and remediate a non-responsive CPE device without rebooting the non-responsive CPE device or the associated cable modem. Embodiments include troubleshooting a data link layer (e.g., Open System Interconnection (OSI) layer 2, or media access control (MAC) layer) and a network layer (e.g., OSI layer 3, or Internet layer) between a service operator network and the non-responsive CPE device. Embodiments include a guided integration and a proactive integration method, computer program product, and system to reduce and/or eliminate the need for a customer service representative to reboot a cable modem, and/or for a customer to reboot a non-responsive CPE device resulting in a fast and less disruptive service experience for the customer.

公开(公告)号：US09577797B1

公开(公告)日：2017-02-21

申请号：US14193826

申请日：2014-02-28

申请人： CSC HOLDINGS, LLC

发明人： John Patrick Pomeroy ,  Eric Joseph Godas ,  David Wang ,  Andy Zovich ,  Kevin Fowler ,  Paul Hess

IPC分类号： H04L1/24

CPC分类号： H04L61/103 ,  H04L12/2898 ,  H04L41/0672 ,  H04L43/0811 ,  H04L43/0817 ,  H04L43/10 ,  H04L61/2007 ,  H04L61/6022

摘要： In a cable network, embodiments detect and remediate a non-responsive customer premise equipment (CPE) device in a customer's premise with minimal or no interaction with a customer. Embodiments may detect and remediate a non-responsive CPE device without rebooting the non-responsive CPE device or the associated cable modem. Embodiments include troubleshooting a data link layer (e.g., Open System Interconnection (OSI) layer 2, or media access control (MAC) layer) and a network layer (e.g., OSI layer 3, or Internet layer) between a service operator network and the non-responsive CPE device. Embodiments include a guided integration and a proactive integration method, computer program product, and system to reduce and/or eliminate the need for a customer service representative to reboot a cable modem, and/or for a customer to reboot a non-responsive CPE device resulting in a fast and less disruptive service experience for the customer.

摘要翻译： 在有线网络中，实施例在客户的前提下检测和修复无响应的客户驻地设备（CPE）设备，而与客户的交互最小化或不相互影响。 实施例可以在不重新启动不响应CPE设备或相关联的电缆调制解调器的情况下检测和修复不响应CPE设备。 实施例包括在服务运营商网络和服务运营商网络之间对数据链路层（例如，开放系统互连（OSI）层2或媒体访问控制（MAC）层）以及网络层（例如，OSI层3或因特网层） 无响应CPE设备。 实施例包括导向集成和主动集成方法，计算机程序产品和系统，以减少和/或消除对客户服务代表重新启动电缆调制解调器的需求，和/或为客户重新启动无响应CPE设备 为客户带来快速，少破坏性的服务体验。

公开(公告)号：US10721034B1

公开(公告)日：2020-07-21

申请号：US16056294

申请日：2018-08-06

申请人： CSC HOLDINGS, LLC

发明人： John Patrick Pomeroy ,  Eric Joseph Godas ,  David Wang ,  Andy Zovich ,  Kevin Fowler ,  Paul Hess

IPC分类号： H04L1/24 ,  H04L29/12

摘要： In a cable network, embodiments detect and remediate a non-responsive customer premise equipment (CPE) device in a customer's premise with minimal or no interaction with a customer. Embodiments may detect and remediate a non-responsive CPE device without rebooting the non-responsive CPE device or the associated cable modem. Embodiments include troubleshooting a data link layer (e.g., Open System Interconnection (OSI) layer 2, or media access control (MAC) layer) and a network layer (e.g., OSI layer 3, or Internet layer) between a service operator network and the non-responsive CPE device. Embodiments include a guided integration and a proactive integration method, computer program product, and system to reduce and/or eliminate the need for a customer service representative to reboot a cable modem, and/or for a customer to reboot a non-responsive CPE device resulting in a fast and less disruptive service experience for the customer.