公开(公告)号：US20050203782A1

公开(公告)日：2005-09-15

申请号：US10800414

申请日：2004-03-12

申请人： Carline Smith

发明人： Carline Smith

IPC分类号： G06F17/60

CPC分类号： G06Q10/02 ,  G06Q10/025 ,  H04M3/493 ,  H04M3/527 ,  H04M2201/40 ,  H04M2201/41

摘要： Disclosed is an automated reservations system for use with a frequent flyer account or other similar awards account. The automated reservations system initially authenticates customers utilizing one or more forms of identification. The customer is then prompted to provide travel itinerary information to the reservations system by a series of voice prompt menus. Utilizing the customer-entered itinerary information, the automated reservations system queries a flight information database to determine if the requested itinerary is available. The automated reservations system then determines if the customer has the required amount of frequent flyer miles to book the requested itinerary. If the customer has the required amount of frequent flyer miles, the automated reservations system allows the customer to either ticket or hold the requested itinerary. The automated reservations system is also capable of assigning seats for each passenger in the customer's itinerary.

摘要翻译： 公开了一种用于常旅客帐户或其他类似奖励账户的自动预订系统。 自动预订系统首先通过一种或多种形式的身份认证客户。 然后提示客户通过一系列语音提示菜单向预订系统提供旅行行程信息。 利用客户输入的行程信息，自动预约系统查询航班信息数据库，以确定所请求的行程是否可用。 自动预订系统然后确定客户是否具有所需的飞行里程数量来预订所请求的行程。 如果客户具有所需的飞行里程数量，则自动预订系统允许客户门票或保留所请求的行程。 自动预约系统还能够为客户的行程中的每个乘客分配座位。

公开(公告)号：US07792258B1

公开(公告)日：2010-09-07

申请号：US11085885

申请日：2005-03-22

申请人： Carline Smith ,  Gretchen Liles ,  Susan Lawrence

发明人： Carline Smith ,  Gretchen Liles ,  Susan Lawrence

IPC分类号： H04M1/64 ,  H04M15/00 ,  H04M15/06 ,  H04M3/42

CPC分类号： H04M3/5166 ,  H04M15/00 ,  H04M15/06 ,  H04M2203/2011

摘要： Methods of processing a call initiated by a caller and received by a call processing system wherein, in at least one embodiment, information specific to the caller's identity is obtained, at least one message is selected automatically and based on the obtained information, and the at least one message is automatically presented to the caller, among other aspects. The obtained information upon which the at least one message is automatically selected may also be automatically obtained. Such automatically obtained information may also be obtained based on or employ previously obtained information, including previously obtained information that was also automatically obtained.

摘要翻译： 处理由呼叫者发起并由呼叫处理系统接收的呼叫的方法，其中在至少一个实施例中获得特定于呼叫者身份的信息，至少一个消息被自动选择并且基于获得的信息，并且在 除了其他方面之外，至少一个消息被自动呈现给呼叫者。 所获得的信息自动选择至少一个消息也可以被自动获得。 还可以基于或使用先前获得的信息来获得这种自动获得的信息，包括先前获得的也被自动获得的信息。

公开(公告)号：US08676614B2

公开(公告)日：2014-03-18

申请号：US10800414

申请日：2004-03-12

申请人： Carline Smith

发明人： Carline Smith

IPC分类号： G06Q10/00 ,  G06Q50/00

CPC分类号： G06Q10/02 ,  G06Q10/025 ,  H04M3/493 ,  H04M3/527 ,  H04M2201/40 ,  H04M2201/41

摘要： Disclosed is an automated reservations system for use with a frequent flyer account or other similar awards account. The automated reservations system initially authenticates customers utilizing one or more forms of identification. The customer is then prompted to provide travel itinerary information to the reservations system by a series of voice prompt menus. Utilizing the customer-entered itinerary information, the automated reservations system queries a flight information database to determine if the requested itinerary is available. The automated reservations system then determines if the customer has the required amount of frequent flyer miles to book the requested itinerary. If the customer has the required amount of frequent flyer miles, the automated reservations system allows the customer to either ticket or hold the requested itinerary. The automated reservations system is also capable of assigning seats for each passenger in the customer's itinerary.

摘要翻译： 公开了一种用于常旅客帐户或其他类似奖励账户的自动预订系统。 自动预订系统首先通过一种或多种形式的身份认证客户。 然后提示客户通过一系列语音提示菜单向预订系统提供旅行行程信息。 利用客户输入的行程信息，自动预约系统查询航班信息数据库，以确定所请求的行程是否可用。 自动预订系统然后确定客户是否具有所需的飞行里程数量来预订所请求的行程。 如果客户具有所需的飞行里程数量，则自动预订系统允许客户门票或保留所请求的行程。 自动预约系统还能够为客户的行程中的每个乘客分配座位。

公开(公告)号：US07643620B1

公开(公告)日：2010-01-05

申请号：US11167799

申请日：2005-06-27

申请人： Jason Goth ,  Feridoon Amini ,  Nathan A. Bennette ,  Mark Allen ,  Carline Smith ,  Laura Therminy

发明人： Jason Goth ,  Feridoon Amini ,  Nathan A. Bennette ,  Mark Allen ,  Carline Smith ,  Laura Therminy

IPC分类号： H04M1/64

CPC分类号： G06Q10/10

摘要： A system and method for notifying a notification recipient of an event status change and allowing the notification recipient to request action is disclosed. An event occurs. A message relating to the event applicable to an end-user is created. A communication link between an outbound module and a device associated with the end-user is established. The message is delivered to the end-user device. The communication link is transferred from the outbound module to an inbound module. A response is received from the end-user device at the inbound module.

摘要翻译： 公开了通知收件人事件状态改变并允许通知接收者请求动作的系统和方法。 发生事件 创建与适用于最终用户的事件有关的消息。 建立出站模块与终端用户相关的设备之间的通信链路。 消息传递给最终用户设备。 通信链路从出站模块传输到入站模块。 从入站模块的最终用户设备接收到响应。