Service level agreement tracking system
    3.
    发明申请
    Service level agreement tracking system 审中-公开
    服务水平协议跟踪系统

    公开(公告)号:US20080010293A1

    公开(公告)日:2008-01-10

    申请号:US11484022

    申请日:2006-07-10

    IPC分类号: G06F17/30

    CPC分类号: G06Q10/06

    摘要: A Service Level Agreement Management System provides a web-based system for managing Service Level Agreements (SLA's) with suppliers. Legal contracts, between a customer and a supplier to provide services, usually contain SLA's that define acceptable performance in the delivery of the services. With respect to SLA's, the SLA management system is used by suppliers to record SLA encounters, used by customers to measure supplier performance, and used by both parties to facilitate resolution to SLA disputes. The SLA management system is able to compare SLA performance across different contracts, projects, and different suppliers.

    摘要翻译: 服务水平协议管理系统提供了一个基于网络的系统,用于与供应商管理服务水平协议(SLA)。 客户与供应商之间提供服务的法律合同通常包含SLA在服务交付中定义可接受的表现。 对于SLA,SLA管理系统被供应商用来记录SLA的遭遇,由客户使用来衡量供应商绩效,并由双方使用,以便解决SLA争议。 SLA管理系统能够比较不同合同,项目和不同供应商的SLA绩效。