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公开(公告)号：US20110202382A1
公开(公告)日：2011-08-18
申请号：US13125725
申请日：2008-10-28
申请人： Cipriano A. Santos , Maria Teresa Gonzalez Diaz , Shailendra K. Jain , Xin Zhang , Jose Luis Beltran-Guerrero
发明人： Cipriano A. Santos , Maria Teresa Gonzalez Diaz , Shailendra K. Jain , Xin Zhang , Jose Luis Beltran-Guerrero
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06 , G06Q10/063118
摘要： Systems, methods, and other embodiments associated with workforce planning. One example method includes receiving a project data associated with a project opportunity. The project data includes a probability data. The probability data describes the likelihood of a project opportunity being selected. The project data includes a workforce demand. The example method may also include establishing an objective function that is based, at least in part, on the project data, and a set of constraints. The objective function concerns a workforce allocation plan. The example method may also include minimizing a workforce cost by solving the objective function in light of the set of constraints. Solving the objective function includes optimizing a tradeoff between labor utilization and project demand fulfillment. The example method may also include providing the workforce allocation plan.
摘要翻译： 与劳动力计划相关的系统，方法和其他实施例。 一个示例性方法包括接收与项目机会相关联的项目数据。 项目数据包括概率数据。 概率数据描述了选择项目机会的可能性。 项目数据包括人力需求。 示例性方法还可以包括建立至少部分地基于项目数据和一组约束的目标函数。 目标函数涉及劳动力分配计划。 示例性方法还可以包括通过根据约束集来求解目标函数来最小化劳动力成本。 解决目标函数包括优化劳动力利用与项目需求实现之间的权衡。 示例方法还可以包括提供劳动力分配计划。
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公开(公告)号：US20120123816A1
公开(公告)日：2012-05-17
申请号：US13386402
申请日：2010-03-13
申请人： Xin Zhang , Shailendra K. Jain , Jerry Z. Shan , Cipriano A. Santos , Jose Luis Beltran Guerrero
发明人： Xin Zhang , Shailendra K. Jain , Jerry Z. Shan , Cipriano A. Santos , Jose Luis Beltran Guerrero
IPC分类号： G06Q10/04
CPC分类号： G06Q10/06 , G06Q10/063
摘要： One embodiment is a method that receives historical data of suppliers and applies, to the historical data, a mathematical optimization system that includes a set of mathematical equations and inequalities that express capabilities and capacities of the suppliers. The mathematical optimization system includes an objective function that minimizes a number of the suppliers to perform third-party labor services for an enterprise. The method selects a sub-set of the suppliers to perform the third-party labor services for the enterprise.
摘要翻译： 一个实施例是接收供应商的历史数据并向历史数据应用数学优化系统的方法，数学优化系统包括表示供应商的能力和能力的一组数学方程和不等式。 数学优化系统包括一个目标函数，使一些供应商最大限度地减少为企业执行第三方劳务服务。 该方法选择供应商的子集，为企业执行第三方劳务。
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3.发明授权Behavior and information model to yield more accurate probability of successful outcome 有权行为和信息模型产生更准确的成功结果概率公开(公告)号：US08996426B2
公开(公告)日：2015-03-31
申请号：US13039202
申请日：2011-03-02
申请人： Kay-Yut Chen , Cipriano A. Santos , Maria Teresa Gonzalez Diaz , Xin Zhang , Shailendra K. Jain , Jerry Z. Shan
发明人： Kay-Yut Chen , Cipriano A. Santos , Maria Teresa Gonzalez Diaz , Xin Zhang , Shailendra K. Jain , Jerry Z. Shan
CPC分类号： G06N7/005
摘要： A report indicating a user-reported probability of a successful outcome is received. A behavior and information model is estimated based on the report. The behavior and information model includes a behavior model component having a bias parameter and a consistency parameter. The behavior and information model includes an information model component having a first user-believed probability of a successful outcome and a second user-believed probability of a successful outcome. The behavior and information model is used to yield a model-determined probability of a successful outcome that more accurately reflects a probability of a successful outcome than the user-reported probability of a successful outcome does.
摘要翻译： 收到表明用户报告的成功结果概率的报告。 行为和信息模型是根据报告估算的。 行为和信息模型包括具有偏差参数和一致性参数的行为模型组件。 行为和信息模型包括具有第一用户相信的成功结果的概率和第二用户相信的成功结果的概率的信息模型组件。 行为和信息模型用于产生成功结果的模型确定概率，其更准确地反映成功结果的概率，而不是用户报告的成功结果的概率。
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公开(公告)号：US20120130915A1
公开(公告)日：2012-05-24
申请号：US13387331
申请日：2009-08-17
IPC分类号： G06Q10/06
CPC分类号： G06Q10/06 , G06Q10/1053
摘要： A resource is scored based on a matching of the resource to a job. Job attributes for the job and resource attributes for the resource are identified. A hierarchy of the job attributes that includes dependencies between the job attributes is determined. A score for the resource is determined using the hierarchy of the job attributes and the resource attributes. The score represents a matching between the resource and the job.
摘要翻译： 基于资源与作业的匹配，对资源进行评分。 识别资源的作业和资源属性的作业属性。 确定包括作业属性之间的依赖关系的作业属性的层次结构。 使用作业属性和资源属性的层次结构确定资源的分数。 分数表示资源和作业之间的匹配。
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公开(公告)号：US20120253879A1
公开(公告)日：2012-10-04
申请号：US13077932
申请日：2011-03-31
申请人： Cipriano A. Santos , Maria Teresa Gonzalez Diaz , Xin Zhang , Shailendra K. Jain , Andrei Alexandru Fuciec , Haitao Li , Claudia Marquez-Nava , Christopher Mejia
发明人： Cipriano A. Santos , Maria Teresa Gonzalez Diaz , Xin Zhang , Shailendra K. Jain , Andrei Alexandru Fuciec , Haitao Li , Claudia Marquez-Nava , Christopher Mejia
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06
摘要： A workforce capacity and capability at an entity is optimized. Values for parameters related to the workforce capacity and capability at the entity are received. A workforce capacity and capability model is used to generate values for decision variables related to the workforce capacity and capability at the entity, based on the values for the parameters that have been received. The workforce capacity and capability model models uncertainty associated with a workforce. The values for the decision variables assist evaluation of workforce capacity and capability strategic decisions
摘要翻译： 优化了实体的员工能力和能力。 收到与实体的劳动力能力和能力有关的参数的值。 劳动力能力和能力模型用于根据已收到的参数的值，为与实体的劳动力能力和能力相关的决策变量生成价值。 劳动力能力和能力模型模拟与劳动力相关的不确定性。 决策变量的价值观有助于评估劳动力能力和能力战略决策
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公开(公告)号：US20120265569A1
公开(公告)日：2012-10-18
申请号：US13088161
申请日：2011-04-15
申请人： Maria-Teresa Gonzalez-Diaz , Cynthia L. Glovinsky , Cipriano A. Santos , Xin Zhang , Shailendra K. Jain
发明人： Maria-Teresa Gonzalez-Diaz , Cynthia L. Glovinsky , Cipriano A. Santos , Xin Zhang , Shailendra K. Jain
IPC分类号： G06Q10/00
CPC分类号： G06Q10/0631
摘要： Example methods, apparatus and articles of manufacture to determine work placement preferences are disclosed. A disclosed example method includes receiving, via a processor, a request for a resource to fill an open position within an organization, the request including a primary resource group for the open position, determining with the processor resource group preferences of resource groups using a structure of the organization that includes functional relationships between the resource groups, calculating weights for the resource group preferences based on respective organizational distances in the structure of the respective resource groups from the primary resource group, determining a target resource group with a greatest calculated weight for a resource group preference from among the resource groups that have at least one available resource, and selecting a resource within the target resource group to fill the open position.
摘要翻译： 公开了用于确定工作布置偏好的示例性方法，装置和制品。 所公开的示例性方法包括经由处理器接收对资源的请求以填充组织内的打开位置，所述请求包括用于所述打开位置的主资源组，使用所述处理器资源组使用结构的资源组偏好来确定 所述组织包括所述资源组之间的功能关系，基于来自所述主资源组的各个资源组的结构中的各组织距离来计算所述资源组偏好的权重，确定具有最大计算权重的目标资源组 具有至少一个可用资源的资源组中的资源组偏好，以及选择目标资源组中的资源以填充打开位置。
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7.发明申请Behavior and information model to yield more accurate probability of successful outcome 有权行为和信息模型产生更准确的成功结果概率公开(公告)号：US20120226640A1
公开(公告)日：2012-09-06
申请号：US13039202
申请日：2011-03-02
申请人： Kay-Yut Chen , Cipriano A. Santos , Maria Teresa Gonzalez Diaz , Xin Zhang , Shailendra K. Jain , Jerry Z. Shan
发明人： Kay-Yut Chen , Cipriano A. Santos , Maria Teresa Gonzalez Diaz , Xin Zhang , Shailendra K. Jain , Jerry Z. Shan
IPC分类号： G06F15/18
CPC分类号： G06N7/005
摘要： A report indicating a user-reported probability of a successful outcome is received. A behavior and information model is estimated based on the report. The behavior and information model includes a behavior model component having a bias parameter and a consistency parameter. The behavior and information model includes an information model component having a first user-believed probability of a successful outcome and a second user-believed probability of a successful outcome. The behavior and information model is used to yield a model-determined probability of a successful outcome that more accurately reflects a probability of a successful outcome than the user-reported probability of a successful outcome does.
摘要翻译： 收到表明用户报告的成功结果概率的报告。 行为和信息模型是根据报告估算的。 行为和信息模型包括具有偏差参数和一致性参数的行为模型组件。 行为和信息模型包括具有第一用户相信的成功结果的概率和第二用户相信的成功结果的概率的信息模型组件。 行为和信息模型用于产生成功结果的模型确定概率，其更准确地反映成功结果的概率，而不是用户报告的成功结果的概率。
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公开(公告)号：US20120087486A1
公开(公告)日：2012-04-12
申请号：US13267231
申请日：2011-10-06
申请人： Jose Luis Beltran Guerrero , Xin Zhang , Ivan Adrian Lopez Sanchez , Ming Hu , Shailendra K. Jain , Jerry Z. Shan
发明人： Jose Luis Beltran Guerrero , Xin Zhang , Ivan Adrian Lopez Sanchez , Ming Hu , Shailendra K. Jain , Jerry Z. Shan
CPC分类号： H04M3/5175 , G06Q10/06311 , H04M3/523
摘要： A method for determining call center resource allocation can include modeling call center performance over an operations time period using a computer. A number of replicas of the modeled call center performance are simulated, using the computer, over a planning time period, each replica having random contact arrivals and contact service times following a stochastic arrival and service process according to a probability distributions of inter-arrival time and service time. Multiple iterations of each simulation are run on the computer to optimize call center resource allocation. A particular simulation iteration is tested against a criterion of convergence, and call center resource is allocated based on the particular simulation iteration with a successful criterion of convergence.
摘要翻译： 用于确定呼叫中心资源分配的方法可以包括使用计算机在操作时间段内对呼叫中心的性能进行建模。 在计划时间段内，使用计算机模拟了建模的呼叫中心性能的多个副本，每个副本根据随机到达和服务过程之间的随机接触到达和接触服务时间，根据到达时间的概率分布 和服务时间。 在计算机上运行每个模拟的多次迭代，以优化呼叫中心资源分配。 根据收敛标准测试特定的模拟迭代，并且基于具有成功的收敛标准的特定模拟迭代来分配呼叫中心资源。
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公开(公告)号：US08396204B2
公开(公告)日：2013-03-12
申请号：US13267231
申请日：2011-10-06
申请人： Jose Luis Beltran Guerrero , Xin Zhang , Ivan Adrian Lopez Sanchez , Ming Hu , Shailendra K. Jain , Jerry Z. Shan
发明人： Jose Luis Beltran Guerrero , Xin Zhang , Ivan Adrian Lopez Sanchez , Ming Hu , Shailendra K. Jain , Jerry Z. Shan
IPC分类号： H04M3/00
CPC分类号： H04M3/5175 , G06Q10/06311 , H04M3/523
摘要： A method for determining call center resource allocation can include modeling call center performance over an operations time period using a computer. A number of replicas of the modeled call center performance are simulated, using the computer, over a planning time period, each replica having random contact arrivals and contact service times following a stochastic arrival and service process according to a probability distributions of inter-arrival time and service time. Multiple iterations of each simulation are run on the computer to optimize call center resource allocation. A particular simulation iteration is tested against a criterion of convergence, and call center resource is allocated based on the particular simulation iteration with a successful criterion of convergence.
摘要翻译： 用于确定呼叫中心资源分配的方法可以包括使用计算机在操作时间段内对呼叫中心的性能进行建模。 在计划时间段内，使用计算机模拟了建模的呼叫中心性能的多个副本，每个副本根据随机到达和服务过程之间的随机接触到达和接触服务时间，根据到达时间的概率分布 和服务时间。 在计算机上运行每个模拟的多次迭代，以优化呼叫中心资源分配。 根据收敛标准测试特定的模拟迭代，并且基于具有成功的收敛标准的特定模拟迭代来分配呼叫中心资源。
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公开(公告)号：US20130211702A1
公开(公告)日：2013-08-15
申请号：US13397280
申请日：2012-02-15
IPC分类号： G08G5/00
CPC分类号： G06Q10/06
摘要： A method includes receiving flight leg data and dispatcher position data for a planning horizon and identifying cycle flight legs and extraordinary flight legs based on the flight leg data. The method includes allocating each cycle flight leg to at least one dispatcher position while minimizing workload deviations between the dispatcher positions. The method includes allocating, after allocating each cycle flight leg, each extraordinary flight leg to at least one dispatcher position while minimizing workload deviations between the dispatcher positions.
摘要翻译： 一种方法包括接收飞行腿数据和调度员位置数据，用于计划视野，并基于飞行腿数据识别周期飞行腿和非常飞行腿。 该方法包括将每个循环飞行支路分配到至少一个分配器位置，同时最小化调度器位置之间的工作负载偏差。 该方法包括在将每个循环飞行支路分配给每个非凡飞行支路之后分配至少一个分派器位置，同时最小化调度器位置之间的工作负载偏差。
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