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公开(公告)号：US20220270600A1
公开(公告)日：2022-08-25
申请号：US17366941
申请日：2021-07-02
申请人： ConverseNowAI
发明人： Rahul Aggarwal , Vinay Kumar Shukla , Pranav Nirmal Mehra , Vrajesh Navinchandra Sejpal , Akshay Labh Kayastha , Yuganeshan A J , German Kurt Grin , Fernando Ezequiel Gonzalez , Julia Milanese , Zubair Talib , Matias Grinberg
摘要： In some examples, a software agent executing on a server receives a communication comprising a first utterance from a customer and predicts, using an intent classifier, a first intent of the first utterance. Based on determining that the first intent is order-related, the software agent predicts, using a dish classifier, a cart delta vector based at least in part on the first utterance and modifies a cart associated with the customer based on the cart delta vector. The software agent predicts, using a dialog model, a first dialog response based at least in part on the first utterance and provides the first dialog response to the customer using a text-to-speech converter.
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公开(公告)号：US11355122B1
公开(公告)日：2022-06-07
申请号：US17464425
申请日：2021-09-01
申请人： ConverseNowAI
发明人： Fernando Ezequiel Gonzalez , Vinay Kumar Shukla , Rahul Aggarwal , Vrajesh Navinchandra Sejpal , Leonardo Cordoba , Julia Milanese , Zubair Talib , Matias Grinberg
IPC分类号： G10L13/00 , G10L21/10 , G10L15/26 , G06F40/166 , G10L25/51
摘要： In some examples, a software agent executing on a server an utterance from a customer. The software agent converts the utterance to text. The software agent creates an audio representation of the text and performs a comparison of the audio representation and the utterance. The software agent creates edited text based on the comparison. For example, the software agent may determine, based on the comparison, audio differences between the audio representation and the utterance, create a sequence of edit actions based on the audio differences, and apply the sequence of edit actions to the text to create the edited text. The software agent outputs the edited text as a dialog response to the utterance.
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公开(公告)号：US11355120B1
公开(公告)日：2022-06-07
申请号：US17491536
申请日：2021-10-01
申请人： ConverseNowAI
发明人： Zubair Talib , Rahul Aggarwal , Vinay Kumar Shukla , Pranav Nirmal Mehra , Vrajesh Navinchandra Sejpal , Akshay Labh Kayastha , Yuganeshan A J , German Kurt Grin , Fernando Ezequiel Gonzalez , Julia Milanese , Matias Grinberg
摘要： In some examples, a software agent executing on a server receives a communication comprising a first utterance from a customer and predicts, using an intent classifier, a first intent of the first utterance. Based on determining that the first intent is order-related, the software agent predicts, using a dish classifier, a cart delta vector based at least in part on the first utterance and modifies a cart associated with the customer based on the cart delta vector. The software agent predicts, using a dialog model, a first dialog response based at least in part on the first utterance and provides the first dialog response to the customer using a text-to-speech converter.
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