公开(公告)号：US07003462B2

公开(公告)日：2006-02-21

申请号：US10955880

申请日：2004-09-30

申请人： Craig R. Shambaugh ,  Anthony Dezonno ,  Mark J. Power ,  Kenneth Venner ,  Jared Bluestein ,  Jim F. Martin ,  Darryl Hymel ,  Laird C. Williams

发明人： Craig R. Shambaugh ,  Anthony Dezonno ,  Mark J. Power ,  Kenneth Venner ,  Jared Bluestein ,  Jim F. Martin ,  Darryl Hymel ,  Laird C. Williams

IPC分类号： G10L21/00

CPC分类号： G10L13/033 ,  G10L21/00 ,  G10L2021/0135 ,  H04M3/51 ,  H04M2201/40

摘要： A method and apparatus are provided for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization. The method includes the steps of detecting a content of the oral presentation provided by the agent and modifying the oral presentation provided by the agent to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective.

摘要翻译： 提供了一种方法和装置，用于基于组织的目标来调整由组织的代理提供并且由组织的人类目标所感知的口头呈现的内容。 该方法包括以下步骤：基于检测到的内容和组织目标，检测由代理提供的口头呈现的内容并修改由代理提供的口头表达以产生由人类目标感知的口头呈现。

公开(公告)号：US06970821B1

公开(公告)日：2005-11-29

申请号：US09670093

申请日：2000-09-26

申请人： Craig R. Shambaugh ,  Anthony Dezonno ,  Mark J. Power ,  Jared Bluestein ,  Kenneth Venner ,  Jim F. Martin ,  Darryl Hymel ,  Laird C. Williams

发明人： Craig R. Shambaugh ,  Anthony Dezonno ,  Mark J. Power ,  Jared Bluestein ,  Kenneth Venner ,  Jim F. Martin ,  Darryl Hymel ,  Laird C. Williams

IPC分类号： G06F17/27 ,  G06Q30/02 ,  G10L15/22 ,  H04M3/51 ,  G10L21/00 ,  G10L15/18 ,  G10L15/26 ,  H04M1/64

CPC分类号： G06F17/277 ,  G06F17/2775 ,  G06F17/2785 ,  G06Q30/02 ,  G10L15/22 ,  H04M3/51 ,  H04M2201/40 ,  H04M2203/357

摘要： A method and apparatus are provided for presenting script to be followed by a telemarketer during a threaded conversation with a customer. The method includes the steps of recognizing a word content of a response of the customer to a first portion of the presented script and detecting key words and key words in context of the response. The method further includes the steps of evaluating the detected key words and key words in context to determine an information content, comparing the information content of the evaluated words with an information content of a plurality of expected customer responses and selecting the expected customer response with a closest relative match and following a script associated with the selected expected customer response of the customer as a second portion of the presented script.

摘要翻译： 提供一种方法和装置，用于在与客户进行线程对话期间呈现电话推销员遵循的脚本。 该方法包括以下步骤：将客户的响应的单词内容识别到所呈现的脚本的第一部分，并在响应的上下文中检测关键词和关键词。 该方法还包括以下步骤：在上下文中评估检测到的关键字和关键词以确定信息内容，将评估词的信息内容与多个预期客户响应的信息内容进行比较，并用 最接近的相对匹配并且跟随与客户的所选择的预期客户响应相关联的脚本作为所呈现的脚本的第二部分。

公开(公告)号：US06804668B1

公开(公告)日：2004-10-12

申请号：US09669983

申请日：2000-09-26

申请人： Craig R. Shambaugh ,  Anthony Dezonno ,  Mark J. Power ,  Kenneth Venner ,  Jared Bluestein ,  Jim F. Martin ,  Darryl Hymel ,  Laird C. Williams

发明人： Craig R. Shambaugh ,  Anthony Dezonno ,  Mark J. Power ,  Kenneth Venner ,  Jared Bluestein ,  Jim F. Martin ,  Darryl Hymel ,  Laird C. Williams

IPC分类号： G06F1730

CPC分类号： G06F17/3069 ,  G06F17/30616 ,  Y10S707/99936 ,  Y10S707/99953

摘要： A method and apparatus are provided for identifying textual information for use in a threaded discussion. The method includes the steps of detecting key words and key words in context of the threaded discussion and weighting the detected words based upon an information content and context of each word and upon a time period since each word was last used to produce a weighted information content of the threaded discussion. The method further includes the steps of searching for and locating textual information within a database with an information content related to the weighted information content, comparing the information content of the located textual information with the weighted information content to provide an objective difference value and presenting the located textual information to the discussion where the objective difference value exceeds a threshold value.

摘要翻译： 提供了一种用于识别在线程讨论中使用的文本信息的方法和装置。 该方法包括以下步骤：在线程讨论的上下文中检测关键词和关键词，并且基于每个单词的信息内容和上下文以及在每个单词最后被用于产生加权信息内容的时间段来加权检测到的单词 的线程讨论。 该方法还包括以下步骤：利用与加权信息内容相关的信息内容来搜索和定位数据库内的文本信息，将定位的文本信息的信息内容与加权信息内容进行比较，以提供客观差值，并呈现 定位的文本信息到客观差值超过阈值的讨论。

公开(公告)号：US06308154B1

公开(公告)日：2001-10-23

申请号：US09549057

申请日：2000-04-13

申请人： Laird C. Williams ,  Anthony Dezonno ,  Mark J. Power ,  Kenneth Venner ,  Jared Bluestein ,  Jim F. Martin ,  Darryl Hymel ,  Craig R. Shambaugh

发明人： Laird C. Williams ,  Anthony Dezonno ,  Mark J. Power ,  Kenneth Venner ,  Jared Bluestein ,  Jim F. Martin ,  Darryl Hymel ,  Craig R. Shambaugh

IPC分类号： G10L1504

CPC分类号： G10L19/0018

摘要： A method and apparatus are provided for encoding a spoken language. The method includes the steps recognizing a verbal content of the spoken language, measuring an attribute of the recognized verbal content and encoding the recognized and measured verbal content.

摘要翻译： 提供了一种用于对口语进行编码的方法和装置。 该方法包括识别口头语言的口头内容，测量识别的语言内容的属性并对识别和测量的言语内容进行编码的步骤。

公开(公告)号：US06598021B1

公开(公告)日：2003-07-22

申请号：US09615392

申请日：2000-07-13

申请人： Craig R. Shambaugh ,  Anthony Dezonno ,  Mark J. Power ,  Kenneth Venner ,  Jared Bluestein ,  James Martin ,  Darryl Hymel ,  Laird C. Williams

发明人： Craig R. Shambaugh ,  Anthony Dezonno ,  Mark J. Power ,  Kenneth Venner ,  Jared Bluestein ,  James Martin ,  Darryl Hymel ,  Laird C. Williams

IPC分类号： G10L2100

CPC分类号： G10L15/005 ,  G10L2021/0135 ,  H04M3/51 ,  H04M2201/40 ,  H04M2203/2061

摘要： A method and apparatus for adjusting a dialect for an oral presentation provided by an agent of an organization to a human target of the organization through a communications network. The method includes the steps of determining a dialect to be used by the agent for communicating with the target, modifying the dialect of the oral presentation of the agent for communicating with the target based upon the determined dialect and presenting the modified oral presentation to the target.

摘要翻译： 一种用于通过通信网络将由组织的代理提供的口头表达的方言调整到组织的人类目标的方法和装置。 该方法包括以下步骤：确定代理用于与目标通信的方言，基于所确定的方言修改用于与目标通信的代理的口头呈现的方言，并将修改的口头呈现呈现给目标 。

公开(公告)号：US06885744B2

公开(公告)日：2005-04-26

申请号：US10027197

申请日：2001-12-20

申请人： Jared Bluestein ,  Anthony Dezonno ,  Mark J. Power ,  Kenneth Venner ,  James F. Martin ,  Darryl Hymel ,  Craig R. Shambaugh ,  Laird C. Williams

发明人： Jared Bluestein ,  Anthony Dezonno ,  Mark J. Power ,  Kenneth Venner ,  James F. Martin ,  Darryl Hymel ,  Craig R. Shambaugh ,  Laird C. Williams

IPC分类号： H04M3/51 ,  H04M3/00

CPC分类号： H04M7/003 ,  H04M3/42042 ,  H04M3/5166 ,  H04M3/5191 ,  H04M2242/22

摘要： A method and apparatus are provided for presenting background sensory information to a call participant through a call connection. The method includes the steps of determining an identity of the call participant from call associated information and presenting the call participant with predetermined background sensory information through the call connection based upon the identity of the caller.

摘要翻译： 提供了一种用于通过呼叫连接向呼叫参与者呈现背景感觉信息的方法和装置。 该方法包括以下步骤：基于呼叫者的身份，通过呼叫连接从呼叫关联信息确定呼叫参与者的身份并向呼叫参与者呈现预定的背景感觉信息。

公开(公告)号：US07085719B1

公开(公告)日：2006-08-01

申请号：US09615266

申请日：2000-07-13

申请人： Craig R. Shambaugh ,  Anthony Dezonno ,  Mark J. Power ,  Kenneth Venner ,  James Martin ,  Darryl Hymel ,  Laird C. Williams

发明人： Craig R. Shambaugh ,  Anthony Dezonno ,  Mark J. Power ,  Kenneth Venner ,  James Martin ,  Darryl Hymel ,  Laird C. Williams

IPC分类号： G01L15/04 ,  H04M3/22

CPC分类号： G10L13/033 ,  G10L21/00 ,  G10L2021/0135 ,  H04M3/51 ,  H04M2201/40

摘要： A method and apparatus are provided for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization. The method includes the steps of detecting a content of the oral presentation provided by the agent and modifying the oral presentation provided by the agent to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective.

摘要翻译： 提供了一种方法和装置，用于基于组织的目标来调整由组织的代理提供并且由组织的人类目标所感知的口头呈现的内容。 该方法包括以下步骤：基于检测到的内容和组织目标，检测由代理提供的口头呈现的内容并修改由代理提供的口头表达以产生由人类目标感知的口头呈现。

公开(公告)号：US20050119893A1

公开(公告)日：2005-06-02

申请号：US10955880

申请日：2004-09-30

申请人： Craig Shambaugh ,  Anthony Dezonno ,  Mark Power ,  Kenneth Venner ,  Jared Bluestein ,  Jim Martin ,  Darryl Hymel ,  Laird Williams

发明人： Craig Shambaugh ,  Anthony Dezonno ,  Mark Power ,  Kenneth Venner ,  Jared Bluestein ,  Jim Martin ,  Darryl Hymel ,  Laird Williams

IPC分类号： G10L13/02 ,  G10L21/00 ,  H04M3/51

CPC分类号： G10L13/033 ,  G10L21/00 ,  G10L2021/0135 ,  H04M3/51 ,  H04M2201/40

摘要： A method and apparatus are provided for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization. The method includes the steps of detecting a content of the oral presentation provided by the agent and modifying the oral presentation provided by the agent to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective.

摘要翻译： 提供了一种方法和装置，用于基于组织的目标来调整由组织的代理提供并且由组织的人类目标所感知的口头呈现的内容。 该方法包括以下步骤：基于检测到的内容和组织目标，检测由代理提供的口头呈现的内容并修改由代理提供的口头表达以产生由人类目标感知的口头呈现。

公开(公告)号：US07574345B2

公开(公告)日：2009-08-11

申请号：US11396099

申请日：2006-03-30

申请人： James Randall West ,  Darryl Hymel

发明人： James Randall West ,  Darryl Hymel

IPC分类号： G06F9/44

CPC分类号： H04L61/35 ,  H04L61/6022

摘要： A fixed MAC address of a cable modem is used to generate a series of unique MAC Addresses in order to simulate multiple cable modems from the CMTS's point of view. Before a scheduled maintenance operation, a simulated MAC address value is disbursed to pertinent hardware registers in the cable modem. When the station maintenance occurs, the simulated MAC address value is sent in place of the fixed original address.

摘要翻译： 电缆调制解调器的固定MAC地址用于生成一系列唯一的MAC地址，以便从CMTS的角度模拟多个电缆调制解调器。 在计划的维护操作之前，模拟的MAC地址值被发送到电缆调制解调器中的相关硬件寄存器。 发生站维护时，发送模拟的MAC地址值代替固定的原始地址。

公开(公告)号：US06366665B1

公开(公告)日：2002-04-02

申请号：US09505206

申请日：2000-02-16

申请人： Darryl Hymel ,  Tim Moore

发明人： Darryl Hymel ,  Tim Moore

IPC分类号： H04M3523

CPC分类号： H04M3/5232 ,  H04M3/36 ,  H04M3/382 ,  H04M3/493 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5175 ,  H04M3/523 ,  H04M3/5233

摘要： A method and apparatus are provided for allocating resources within an automatic call distributor. The method includes the steps of receiving an incoming call from a supervisor on a voice channel of the automatic call distributor and routing the incoming call to an autoattendant of the automatic call distributor. The method further includes the steps of presenting the supervisor with a set of options regarding the allocation of resources within the automatic call distributor, receiving a change request from the supervisor and executing the change request.

摘要翻译： 提供了一种用于在自动呼叫分配器内分配资源的方法和装置。 该方法包括以下步骤：在自动呼叫分配器的语音信道上从主管接收呼入呼叫，并将呼入路由到自动呼叫分配器的自动上网。 该方法还包括以下步骤：向管理员呈现关于自动呼叫分配器内的资源分配的一组选项，从主管接收改变请求并执行改变请求。