Data processing system and method for generating a detailed repair
request for a remote client computer system
    2.
    发明授权
    Data processing system and method for generating a detailed repair request for a remote client computer system 有权
    用于为远程客户端计算机系统生成详细修复请求的数据处理系统和方法

    公开(公告)号:US06003081A

    公开(公告)日:1999-12-14

    申请号:US169285

    申请日:1998-10-08

    CPC分类号: G06F11/0748

    摘要: A data processing system and method are described for permitting a server computer system to generate a detailed repair request utilized to a remote client computer system. The server and client computer systems are coupled together utilizing a local area network. In response to an error in operation of the client caused by a malfunctioning part included within the client, the client identifies the malfunctioning part. The client automatically transmits a notification of the error and an identification of the part to the server without requiring a user's presence at the client. The server generates a detailed repair request which includes the identification of the part. The repair request is detailed including an identity of the malfunctioning part to be repaired and is generated remotely by the server without a user's presence at the client being required.

    摘要翻译: 描述了一种数据处理系统和方法,用于允许服务器计算机系统生成用于远程客户端计算机系统的详细维修请求。 服务器和客户端计算机系统利用局域网耦合在一起。 响应于由客户端中包含的故障部分导致的客户端操作错误,客户端识别故障部分。 客户端自动向服务器发送错误的通知和部件的标识,而不需要用户在客户端的存在。 服务器生成一个详细的维修请求,其中包括部件的标识。 修理请求是详细的,包括要修复的故障部件的标识,并由服务器远程生成,而无需用户在客户机上的存在。

    Tracking memory modules within a computer system
    3.
    发明授权
    Tracking memory modules within a computer system 失效
    跟踪计算机系统内的内存模块

    公开(公告)号:US06170059A

    公开(公告)日:2001-01-02

    申请号:US09113831

    申请日:1998-07-10

    IPC分类号: G06F1100

    摘要: The present invention is directed toward a method, system and computer readable medium (the present invention) for tracking memory modules in a computer system. The present invention includes identifying each of the memory modules based upon identification information added to each of the memory modules by their manufacturer to provide a unique serial number by each of the memory modules; and providing the unique serial number to a display via a browser. The identification information comprises electronically readable information which is preferably stored in an electronically erasable programmable read only memory (EEPROM) and from which the unique serial numbers are generated for identifying the memory modules. One aspect of the present invention further includes comparing the unique serial numbers with corresponding last known serial numbers, wherein a mismatch in the serial numbers indicates that the corresponding memory modules have been replaced. Another aspect of the present invention further includes copying the unique serial numbers to a radio frequency (RF) enabled memory, wherein the unique serial numbers can be logged utilizing an RF reader means. The RF reader may be included in an RF gate and/or a hand held device. Computer systems with Radio Frequency Identification (RFID) technology configured in accordance with the present invention enable automated electronic tracking of computer assets such as the memory modules as they pass through the RF gate in or out of a portal.

    摘要翻译: 本发明涉及用于跟踪计算机系统中的存储器模块的方法,系统和计算机可读介质(本发明)。 本发明包括基于由其制造商添加到每个存储器模块的识别信息来识别每个存储器模块,以通过每个存储器模块提供唯一的序列号; 并通过浏览器向显示器提供唯一的序列号。 识别信息包括优选地存储在电可擦除可编程只读存储器(EEPROM)中的电子可读信息,并且从其生成用于识别存储器模块的唯一序列号。 本发明的一个方面还包括将唯一的序列号与对应的最后已知的序列号进行比较,其中序列号的不匹配指示对应的存储器模块已被替换。 本发明的另一方面还包括将唯一的序列号复制到支持射频(RF)的存储器中,其中使用RF读取器装置可以记录唯一的序列号。 RF读取器可以包括在RF门和/或手持设备中。 根据本发明配置的具有射频识别(RFID)技术的计算机系统使得当诸如存储器模块的计算机资产通过门禁进入或离开门户时自动电子跟踪计算机资产。

    Tracking and protection of display monitors by reporting their identity
    4.
    发明授权
    Tracking and protection of display monitors by reporting their identity 失效
    通过报告他们的身份来跟踪和保护显示器

    公开(公告)号:US06263440B1

    公开(公告)日:2001-07-17

    申请号:US09113945

    申请日:1998-07-10

    IPC分类号: G06F1130

    摘要: The present invention is directed toward a method, system and computer readable medium (the present invention) for reporting information related to a monitor attached to a computer which includes a system memory. The present invention includes electronically reading the information from the monitor and storing the monitor information in the system memory. The present invention further includes retrieving the monitor information from the system memory and providing the monitor information to a display via a browser. The monitor information comprises electronically readable information including its identity. One aspect of the present invention further includes comparing the monitor information with a corresponding last known information, wherein a mismatch indicates that the monitor has been changed. Another aspect of the present invention further includes copying the monitor information to a radio frequency (RF) enabled memory, wherein the monitor information can be logged utilizing an RF reader device. The RF reader device may be included in an RF gate and/or a hand held device. Computer systems with Radio Frequency Identification (RFID) technology configured in accordance with the present invention enable automated electronic tracking of computer assets such as the monitors as they pass through the RF gate in or out of a portal. Computer systems with the RFID technology also enable the automated electronic tracking of the monitors or other computer assets via the hand held device. In either case, no direct contact with the monitor is needed for the tracking and reporting.

    摘要翻译: 本发明涉及用于报告与附接到包括系统存储器的计算机相关的监视器的信息的方法,系统和计算机可读介质(本发明)。 本发明包括从监视器电子读取信息并将监视信息存储在系统存储器中。 本发明还包括从系统存储器检索监视器信息,并通过浏览器将监视器信息提供给显示器。 监视器信息包括包括其身份的电子可读信息。 本发明的一个方面还包括将监视信息与对应的最后一个已知信息进行比较,其中不匹配指示监视器已被改变。 本发明的另一方面还包括将监视器信息复制到支持射频(RF)的存储器中,其中使用RF读取器设备来记录监视器信息。 RF读取器设备可以包括在RF门和/或手持设备中。 根据本发明配置的具有射频识别(RFID)技术的计算机系统使得当诸如监视器的计算机资产通过入口中的门外进行自动化电子跟踪。 使用RFID技术的计算机系统还能够通过手持设备自动电子跟踪监视器或其他计算机资产。 在任何一种情况下,跟踪和报告都不需要直接与监视器联系。

    Monitoring and reporting hard disk drives identification using radio
frequency
    5.
    发明授权
    Monitoring and reporting hard disk drives identification using radio frequency 失效
    使用射频监控和报告硬盘驱动器识别

    公开(公告)号:US6154790A

    公开(公告)日:2000-11-28

    申请号:US113838

    申请日:1998-07-10

    IPC分类号: G06F3/06 G06F13/38 G06F13/10

    摘要: The present invention is directed towards a method and system for retrieving and reporting serial numbers of hard disk drives in a computer system. The method and system include electronically obtaining the serial number of each of the hard disk drives. The method and system also include providing the serial number of each of the hard disk drives to a display via a browser. The method and system additionally include copying the serial number of each of the hard disk drives to a radio frequency (RF) enabled memory, wherein the serial numbers can be logged utilizing an RF reader. The RF reader may be included in an RF gate and/or a hand held device. Computer systems with Radio Frequency Identification (RFID) technology configured in accordance with the present invention enable automated electronic tracking of computer assets such as the hard disk drives as they pass through the RF gate in or out of a portal. Computer systems with the RFID technology also enable the automated electronic tracking of the hard disk drives or other computer assets via the hand held device. In either case, no direct contact with the hard disk drive is needed for the tracking and reporting.

    摘要翻译: 本发明涉及用于检索和报告计算机系统中的硬盘驱动器的序列号的方法和系统。 该方法和系统包括电子地获得每个硬盘驱动器的序列号。 该方法和系统还包括通过浏览器将每个硬盘驱动器的序列号提供给显示器。 所述方法和系统还包括将每个硬盘驱动器的序列号复制到启用射频(RF)的存储器,其中使用RF读取器可以记录序列号。 RF读取器可以包括在RF门和/或手持设备中。 根据本发明配置的具有射频识别(RFID)技术的计算机系统使得能够自动电子跟踪诸如硬盘驱动器之类的计算机资产,因为它们通过进出门户的RF门。 使用RFID技术的计算机系统还能够通过手持设备自动电子跟踪硬盘驱动器或其他计算机资产。 在任一种情况下,跟踪和报告都不需要与硬盘驱动器直接接触。