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    Methods and apparatus for interactive specification of context-sensitive sevice level agreements; for provisioning of resources required during service delivery events regulated by service level agreements; and for monitoring compliance with service level agreements during service delivery events
    1.
    发明申请
    Methods and apparatus for interactive specification of context-sensitive sevice level agreements; for provisioning of resources required during service delivery events regulated by service level agreements; and for monitoring compliance with service level agreements during service delivery events 审中-公开
    交互式规范上下文相关服务级别协议的方法和装置; 用于提供按服务级别协议管理的服务交付活动期间所需的资源; 并在服务交付活动期间监测服务水平协议的遵守情况

    公开(公告)号：US20070180061A1

    公开(公告)日：2007-08-02

    申请号：US11346751

    申请日：2006-02-02

    申请人： David Bantz ,  Thomas Chefalas ,  Peter Gayek ,  Walter Huber ,  Srikant Jalan ,  Patrik Lehrner ,  Steven Mastrianni ,  Marco Porak

    发明人： David Bantz ,  Thomas Chefalas ,  Peter Gayek ,  Walter Huber ,  Srikant Jalan ,  Patrik Lehrner ,  Steven Mastrianni ,  Marco Porak

    IPC分类号： G06F15/16

    CPC分类号： H04L41/5006 ,  G06Q10/00 ,  H04L41/22 ,  H04L41/5003

    摘要： In a first aspect of the present invention, methods and apparatus implement graphical user interfaces for interactively specifying service level agreements used to regulate delivery of services to, for example, computer systems. An interactive graphical user interface allows a user to see the effects of varying values of service delivery variables on the level of service achievable in a particular service delivery context. In a second aspect, methods and apparatus of the present invention provision resources required for service delivery. In the second aspect, the methods and apparatus of the present invention select a service delivery model dependent on context. The selected service delivery model is used to provision resources that will be required during service delivery. In a third aspect, methods and apparatus of the present invention monitor compliance with a service level agreement during a service delivery event. In instances where a given service delivery does not comply with service level attributes specified in a controlling service level agreement, the methods and apparatus of the present invention take corrective action.

    摘要翻译： 在本发明的第一方面，方法和设备实现图形用户界面，用于交互地指定用于将服务传递到例如计算机系统的服务级别协议。 交互式图形用户界面允许用户在特定服务递送上下文中可以看到服务递送变量值的变化对服务水平的影响。 在第二方面，本发明的方法和装置提供服务提供所需的资源。 在第二方面，本发明的方法和装置选择依赖于上下文的服务递送模型。 所选择的服务交付模型用于提供在服务交付期间需要的资源。 在第三方面，本发明的方法和装置在服务递送事件期间监视服务水平协议的遵从性。 在给定服务交付不符合控制服务级别协议中指定的服务级别属性的情况下，本发明的方法和装置采取纠正措施。