公开(公告)号：US20070239685A1

公开(公告)日：2007-10-11

申请号：US11400612

申请日：2006-04-07

申请人： David Howell ,  David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Michael Malueg ,  Scott Forbes ,  Gursharan Sidhu

发明人： David Howell ,  David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Michael Malueg ,  Scott Forbes ,  Gursharan Sidhu

IPC分类号： G06F17/30

CPC分类号： H04L29/06027 ,  H04L65/1069 ,  Y10S707/99933 ,  Y10S707/99934

摘要： A method and system for collecting contextual information in order to provide a requested service is provided. A service provider and a user may exchange a conversation and/or contextual information relating to a service over a communication channel. Based on the received user contextual information, the server may determine an appropriate source for obtaining more information relating to the requested service from the user. The server contacts the appropriate source and obtains information from it. Additionally, the server identifies the user interfaces for collecting more information relating to the requested service from the user. The server may transmit a set of contextual information, such as embedded instructions for invoking the user interfaces on a user's device, over the communication channel. While the user interacts with the user interfaces, new user's contextual information may be obtained by the server.

摘要翻译： 提供了一种用于收集上下文信息以提供所请求的服务的方法和系统。 服务提供商和用户可以通过通信信道交换与服务相关的会话和/或上下文信息。 基于接收到的用户上下文信息，服务器可以确定用于从用户获得与所请求的服务有关的更多信息的适当源。 服务器联系相应的源并从中获取信息。 此外，服务器识别用于从用户收集与所请求的服务有关的更多信息的用户界面。 服务器可以通过通信信道发送一组上下文信息，诸如用于在用户设备上调用用户界面的嵌入式指令。 当用户与用户界面交互时，服务器可以获得新用户的上下文信息。

公开(公告)号：US07747568B2

公开(公告)日：2010-06-29

申请号：US11400612

申请日：2006-04-07

申请人： David Howell ,  David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Michael D Malueg ,  Scott Forbes ,  Gursharan Sidhu

发明人： David Howell ,  David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Michael D Malueg ,  Scott Forbes ,  Gursharan Sidhu

IPC分类号： G06F17/30 ,  G06F17/00

CPC分类号： H04L29/06027 ,  H04L65/1069 ,  Y10S707/99933 ,  Y10S707/99934

摘要： A method and system for collecting contextual information in order to provide a requested service is provided. A service provider and a user may exchange a conversation and/or contextual information relating to a service over a communication channel. Based on the received user contextual information, the server may determine an appropriate source for obtaining more information relating to the requested service from the user. The server contacts the appropriate source and obtains information from it. Additionally, the server identifies the user interfaces for collecting more information relating to the requested service from the user. The server may transmit a set of contextual information, such as embedded instructions for invoking the user interfaces on a user's device, over the communication channel. While the user interacts with the user interfaces, new user's contextual information may be obtained by the server.

摘要翻译： 提供了一种用于收集上下文信息以提供所请求的服务的方法和系统。 服务提供商和用户可以通过通信信道交换与服务相关的会话和/或上下文信息。 基于接收到的用户上下文信息，服务器可以确定用于从用户获得与所请求的服务有关的更多信息的适当源。 服务器联系相应的源并从中获取信息。 此外，服务器识别用于从用户收集与所请求的服务有关的更多信息的用户界面。 服务器可以通过通信信道发送一组上下文信息，诸如用于在用户设备上调用用户界面的嵌入式指令。 当用户与用户界面交互时，服务器可以获得新用户的上下文信息。

公开(公告)号：US20070239428A1

公开(公告)日：2007-10-11

申请号：US11398817

申请日：2006-04-06

申请人： David Milstein ,  David Howell ,  Kuansan Wang ,  Linda Criddle ,  Michael Malueg ,  Philip Chou ,  Scott Forbes ,  Timothy Moore

发明人： David Milstein ,  David Howell ,  Kuansan Wang ,  Linda Criddle ,  Michael Malueg ,  Philip Chou ,  Scott Forbes ,  Timothy Moore

IPC分类号： G06F17/28

CPC分类号： H04L29/06027

摘要： A method and system for processing contextual information relating to an exchange of a conversation over a communication channel is provided. Several users, and/or service providers are allowed to specify a set of rules relating to a conversation channel. Contextual information, including information relating to the specified set of rules and conditions of the users, is exchanged among the users and/or several service providers when one user requests to initiate a communication channel. The received contextual information is processed to extract a set of rules and the current conditions of users. If the current conditions of the users satisfy the set of rules, a corresponding communication channel is established among the users. However, additional contextual information may be received and processed whenever there is a change in the contextual information during the conversation. Appropriate actions to the existing communication channel may be determined based on the changes.

摘要翻译： 提供了一种用于处理与通信通道上的对话交换有关的上下文信息的方法和系统。 允许几个用户和/或服务提供商指定与会话信道相关的一组规则。 当一个用户请求启动通信信道时，在用户和/或若干服务提供商之间交换包括与指定的一组规则和条件有关的信息的上下文信息。 处理收到的上下文信息以提取一组规则和用户的当前条件。 如果用户的当前条件满足规则集，则在用户之间建立相应的通信信道。 然而，只要在会话期间上下文信息发生变化，就可以接收和处理附加的上下文信息。 可以基于变化来确定对现有通信信道的适当动作。

公开(公告)号：US20070237149A1

公开(公告)日：2007-10-11

申请号：US11401022

申请日：2006-04-10

申请人： David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Lon-Chan Chu ,  Michael Malueg ,  Scott Forbes

发明人： David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Lon-Chan Chu ,  Michael Malueg ,  Scott Forbes

IPC分类号： H04L12/56

CPC分类号： H04M3/2281 ,  G10L15/26 ,  H04L63/306 ,  H04M7/006

摘要： Generally described, the present invention provides the ability to process digital voice conversations to identify data packets containing content of interest and to further process the identified data packets. More specifically, mining profiles may be developed identifying particular types of content that is to be mined and further identifying what is to be done when data packets containing such content is located. A system may search a digital voice conversation for the data packets containing the content and perform processing on the data packets once identified.

摘要翻译： 通常描述，本发明提供处理数字语音对话以识别包含感兴趣内容的数据分组并进一步处理所识别的数据分组的能力。 更具体地，可以开发识别要被挖掘的特定类型的内容的挖掘简档，并且进一步识别当包含这样的内容的数据分组位于何时将要完成的内容。 系统可以搜索包含内容的数据分组的数字语音对话，并且对已经识别的数据分组执行处理。

公开(公告)号：US20070237131A1

公开(公告)日：2007-10-11

申请号：US11401064

申请日：2006-04-10

申请人： David Milstein ,  David Howell ,  Kuansan Wang ,  Linda Criddle ,  Michael Malueg ,  Lon-Chan Chu

发明人： David Milstein ,  David Howell ,  Kuansan Wang ,  Linda Criddle ,  Michael Malueg ,  Lon-Chan Chu

IPC分类号： H04L12/66

CPC分类号： H04M3/42042 ,  H04L67/18 ,  H04L67/327 ,  H04M3/42093 ,  H04M7/006 ,  H04M2203/654 ,  H04W4/029

摘要： A method and system for collecting and providing required information to a VoIP client or other service providers is provided. The inquiry for information will be received and processed to identify appropriate contextual information which will be transmitted to the information inquiring party. For example, an inquiry for location information of the VoIP client may be received and the contextual information relating to the location of the VoIP client is collected and provided. Upon identifying the appropriate contextual information, a source suitable for providing the appropriate contextual information is determined. By utilizing various paths, the appropriate contextual information is obtained from the source. The obtained appropriate contextual information is provided to the VoIP client.

摘要翻译： 提供了一种用于向VoIP客户端或其他服务提供商收集和提供所需信息的方法和系统。 将收到和处理信息查询，以确定将传送给信息查询方的适当上下文信息。 例如，可以接收对VoIP客户端的位置信息的查询，并且收集并提供与VoIP客户端的位置相关的上下文信息。 在确定适当的上下文信息之后，确定适于提供适当的上下文信息的源。 通过利用各种路径，从源获得适当的上下文信息。 所获得的适当的上下文信息被提供给VoIP客户端。

公开(公告)号：US08228824B2

公开(公告)日：2012-07-24

申请号：US11398817

申请日：2006-04-06

申请人： David Milstein ,  David Howell ,  Kuansan Wang ,  Linda Criddle ,  Michael D Malueg ,  Philip Andrew Chou ,  Scott Forbes ,  Timothy M Moore

发明人： David Milstein ,  David Howell ,  Kuansan Wang ,  Linda Criddle ,  Michael D Malueg ,  Philip Andrew Chou ,  Scott Forbes ,  Timothy M Moore

IPC分类号： H04Q11/00

CPC分类号： H04L29/06027

摘要： A method and system for processing contextual information relating to an exchange of a conversation over a communication channel is provided. Several users, and/or service providers are allowed to specify a set of rules relating to a conversation channel. Contextual information, including information relating to the specified set of rules and conditions of the users, is exchanged among the users and/or several service providers when one user requests to initiate a communication channel. The received contextual information is processed to extract a set of rules and the current conditions of users. If the current conditions of the users satisfy the set of rules, a corresponding communication channel is established among the users. However, additional contextual information may be received and processed whenever there is a change in the contextual information during the conversation. Appropriate actions to the existing communication channel may be determined based on the changes.

摘要翻译： 提供了一种用于处理与通信通道上的对话交换有关的上下文信息的方法和系统。 允许几个用户和/或服务提供商指定与会话信道相关的一组规则。 当一个用户请求启动通信信道时，在用户和/或若干服务提供商之间交换包括与指定的一组规则和条件有关的信息的上下文信息。 处理收到的上下文信息以提取一组规则和用户的当前条件。 如果用户的当前条件满足规则集，则在用户之间建立相应的通信信道。 然而，只要在会话期间上下文信息发生变化，就可以接收和处理附加的上下文信息。 可以基于变化来确定对现有通信信道的适当动作。

公开(公告)号：US20070263607A1

公开(公告)日：2007-11-15

申请号：US11394773

申请日：2006-03-31

申请人： David Milstein ,  David Howell ,  Linda Criddle ,  Michael Malueg ,  Philip Chou

发明人： David Milstein ,  David Howell ,  Linda Criddle ,  Michael Malueg ,  Philip Chou

IPC分类号： H04L12/66

CPC分类号： H04L12/66

摘要： Structured hierarchies for communicating contextual information relating to a VoIP conversation are provided. The structured hierarchies are utilized for efficient communications of various amounts and types of contextual information over a VoIP conversation channel. Information identifying at least one structured hierarchy, which will be used to carry the contextual information, is transmitted during establishment of a conversation between two VoIP enhanced devices and prior to the exchange of contextual information. The structural hierarchy is selected from a set of predefined and declared structured hierarchies. Subsequently transmitted contextual information exchanged between two VoIP enhanced devices is represented in accordance with the identified structural hierarchy. Additionally, the structural hierarchies can be extensible by the addition of more definitions to the current structural hierarchies.

摘要翻译： 提供了用于传送与VoIP会话相关的上下文信息的结构化层级。 结构化层次被用于通过VoIP对话信道有效地通信各种数量和类型的上下文信息。 在两个VoIP增强设备之间的交谈建立之前，以及交换上下文信息之前，发送识别用于携带上下文信息的至少一个结构化层次结构的信息。 从一组预定义和声明的结构化层次结构中选择结构层次结构。 随后根据所识别的结构层次来表示在两个VoIP增强设备之间交换的传送的上下文信息。 此外，通过向当前的结构层次结构添加更多的定义，结构层次结构可以扩展。

公开(公告)号：US20070230439A1

公开(公告)日：2007-10-04

申请号：US11394578

申请日：2006-03-31

申请人： David Milstein ,  David Howell ,  Linda Criddle ,  Michael Malueg ,  Philip Chou

发明人： David Milstein ,  David Howell ,  Linda Criddle ,  Michael Malueg ,  Philip Chou

IPC分类号： H04L12/66

CPC分类号： H04M1/571 ,  H04L12/66 ,  H04M1/575 ,  H04M3/42025

摘要： A method and system for communicating a variable set of contextual information relating to a conversation over a communication channel is provided. When the contextual information is exchanged, any authorized sending party of the contextual information can change the scope, content, or amount of the contextual information that is transmitted to a next receiving party in a determined communication channel path. Before transmitting the contextual information, a desirable scope of the contextual information may be determined based on the next receiving party, in conjunction with the sending party's rules. The contextual information may be updated by adding new contextual information and/or deleting part of the contextual information which is outside of the scope. No contextual information may be transmitted if the next destination desires no contextual information or does not have capabilities to receive any contextual information.

摘要翻译： 提供了一种用于在通信信道上传送与会话相关的可变的上下文信息集合的方法和系统。 当上下文信息被交换时，上下文信息的任何授权的发送方可以改变在确定的通信信道路径中发送给下一个接收方的上下文信息的范围，内容或量。 在发送上下文信息之前，可以结合发送方的规则，基于下一个接收方来确定上下文信息的期望范围。 可以通过添加新的上下文信息和/或删除在范围之外的上下文信息的一部分来更新上下文信息。 如果下一个目的地不需要上下文信息或者不具有接收任何上下文信息的能力，则不会发送上下文信息。

公开(公告)号：US07983247B2

公开(公告)日：2011-07-19

申请号：US11444746

申请日：2006-05-31

申请人： David A Howell ,  David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Michael D Malueg ,  Philip A Chou ,  Scott C Forbes ,  Timothy M Moore

发明人： David A Howell ,  David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Michael D Malueg ,  Philip A Chou ,  Scott C Forbes ,  Timothy M Moore

IPC分类号： H04L12/66

CPC分类号： H04L12/66

摘要： A method and system for collecting and communicating contextual information relating to a VoIP conversation is provided. Structured hierarchies are utilized for efficient communications of various amounts and types of contextual information relating to a VoIP conversation. Information identifying at least one structured hierarchy, which will be used to carry the contextual information, is transmitted during establishment of a conversation between two VoIP enhanced devices. The structured hierarchy is selected from a set of predefined and declared structured hierarchies. Subsequently transmitted contextual information exchanged between two VoIP enhanced devices is represented in accordance with the identified structural hierarchy. VoIP clients, network infrastructure, and various service providers can collect the contextual information based on the identified structured hierarchy, update the contextual information by adding, deleting and/or modifying the contextual data. The updated contextual information will be transmitted to other clients, network infrastructure, and service providers.

摘要翻译： 提供了一种用于收集和传送与VoIP对话相关的上下文信息的方法和系统。 结构化层次结构用于与VoIP对话相关的各种数量和类型的上下文信息的有效通信。 在两个VoIP增强设备之间的对话建立期间，发送识别用于携带上下文信息的至少一个结构化层次结构的信息。 从一组预定义和声明的结构化层次结构中选择结构化层次结构。 随后根据所识别的结构层次来表示在两个VoIP增强设备之间交换的传送的上下文信息。 VoIP客户端，网络基础设施和各种服务提供商可以基于所识别的结构化层次结构收集上下文信息，通过添加，删除和/或修改上下文数据来更新上下文信息。 更新的上下文信息将被传输到其他客户端，网络基础设施和服务提供商。

公开(公告)号：US20080003941A1

公开(公告)日：2008-01-03

申请号：US11480752

申请日：2006-06-30

申请人： David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Lon-Chan Chu ,  Scott C. Forbes

发明人： David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Lon-Chan Chu ,  Scott C. Forbes

IPC分类号： H04H1/00

CPC分类号： H04H60/06 ,  H04H20/08 ,  H04H20/59 ,  H04H60/46 ,  H04H2201/30 ,  H04L65/1096 ,  H04L67/30

摘要： A method and system for providing an ability to have two-way broadcasting in a VoIP system is provided. A call center may originate or relay a broadcast message to several clients. When a third party requests to broadcast a message, or specified triggering events are detected, content of the message may be collected and composed, and a group of recipient clients identified based on the content of the message. An individual broadcast message may be formatted, scheduled and transmitted based on the profile information of the recipient client(s). Moreover, a set of rules to specify the process of broadcasting may be provided from the third party and the service provider. For example, based on a set of rules, a next group of recipient clients may be determined after the initial broadcast and different broadcast messages may be formatted for each recipient client and transmitted.

摘要翻译： 提供了一种用于提供在VoIP系统中具有双向广播的能力的方法和系统。 呼叫中心可以向多个客户端发起或转发广播消息。 当第三方请求广播消息或检测到指定的触发事件时，可以收集和组合消息的内容，以及基于消息的内容标识的一组接收者客户端。 单个广播消息可以基于接收者客户端的简档信息进行格式化，调度和发送。 此外，可以从第三方和服务提供商提供用于指定广播过程的一组规则。 例如，基于一组规则，可以在初始广播之后确定下一组接收者客户端，并且可以为每个接收方客户端格式化不同的广播消息并进行发送。