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公开(公告)号：US20070237131A1
公开(公告)日：2007-10-11
申请号：US11401064
申请日：2006-04-10
申请人： David Milstein , David Howell , Kuansan Wang , Linda Criddle , Michael Malueg , Lon-Chan Chu
发明人： David Milstein , David Howell , Kuansan Wang , Linda Criddle , Michael Malueg , Lon-Chan Chu
IPC分类号： H04L12/66
CPC分类号： H04M3/42042 , H04L67/18 , H04L67/327 , H04M3/42093 , H04M7/006 , H04M2203/654 , H04W4/029
摘要： A method and system for collecting and providing required information to a VoIP client or other service providers is provided. The inquiry for information will be received and processed to identify appropriate contextual information which will be transmitted to the information inquiring party. For example, an inquiry for location information of the VoIP client may be received and the contextual information relating to the location of the VoIP client is collected and provided. Upon identifying the appropriate contextual information, a source suitable for providing the appropriate contextual information is determined. By utilizing various paths, the appropriate contextual information is obtained from the source. The obtained appropriate contextual information is provided to the VoIP client.
摘要翻译： 提供了一种用于向VoIP客户端或其他服务提供商收集和提供所需信息的方法和系统。 将收到和处理信息查询，以确定将传送给信息查询方的适当上下文信息。 例如，可以接收对VoIP客户端的位置信息的查询，并且收集并提供与VoIP客户端的位置相关的上下文信息。 在确定适当的上下文信息之后，确定适于提供适当的上下文信息的源。 通过利用各种路径，从源获得适当的上下文信息。 所获得的适当的上下文信息被提供给VoIP客户端。
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公开(公告)号：US20070237149A1
公开(公告)日：2007-10-11
申请号：US11401022
申请日：2006-04-10
申请人： David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Michael Malueg , Scott Forbes
发明人： David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Michael Malueg , Scott Forbes
IPC分类号： H04L12/56
CPC分类号： H04M3/2281 , G10L15/26 , H04L63/306 , H04M7/006
摘要： Generally described, the present invention provides the ability to process digital voice conversations to identify data packets containing content of interest and to further process the identified data packets. More specifically, mining profiles may be developed identifying particular types of content that is to be mined and further identifying what is to be done when data packets containing such content is located. A system may search a digital voice conversation for the data packets containing the content and perform processing on the data packets once identified.
摘要翻译： 通常描述，本发明提供处理数字语音对话以识别包含感兴趣内容的数据分组并进一步处理所识别的数据分组的能力。 更具体地，可以开发识别要被挖掘的特定类型的内容的挖掘简档，并且进一步识别当包含这样的内容的数据分组位于何时将要完成的内容。 系统可以搜索包含内容的数据分组的数字语音对话，并且对已经识别的数据分组执行处理。
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公开(公告)号：US20070239685A1
公开(公告)日：2007-10-11
申请号：US11400612
申请日：2006-04-07
申请人： David Howell , David Milstein , Kuansan Wang , Linda Criddle , Michael Malueg , Scott Forbes , Gursharan Sidhu
发明人： David Howell , David Milstein , Kuansan Wang , Linda Criddle , Michael Malueg , Scott Forbes , Gursharan Sidhu
IPC分类号： G06F17/30
CPC分类号： H04L29/06027 , H04L65/1069 , Y10S707/99933 , Y10S707/99934
摘要： A method and system for collecting contextual information in order to provide a requested service is provided. A service provider and a user may exchange a conversation and/or contextual information relating to a service over a communication channel. Based on the received user contextual information, the server may determine an appropriate source for obtaining more information relating to the requested service from the user. The server contacts the appropriate source and obtains information from it. Additionally, the server identifies the user interfaces for collecting more information relating to the requested service from the user. The server may transmit a set of contextual information, such as embedded instructions for invoking the user interfaces on a user's device, over the communication channel. While the user interacts with the user interfaces, new user's contextual information may be obtained by the server.
摘要翻译： 提供了一种用于收集上下文信息以提供所请求的服务的方法和系统。 服务提供商和用户可以通过通信信道交换与服务相关的会话和/或上下文信息。 基于接收到的用户上下文信息，服务器可以确定用于从用户获得与所请求的服务有关的更多信息的适当源。 服务器联系相应的源并从中获取信息。 此外，服务器识别用于从用户收集与所请求的服务有关的更多信息的用户界面。 服务器可以通过通信信道发送一组上下文信息，诸如用于在用户设备上调用用户界面的嵌入式指令。 当用户与用户界面交互时，服务器可以获得新用户的上下文信息。
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公开(公告)号：US20070239428A1
公开(公告)日：2007-10-11
申请号：US11398817
申请日：2006-04-06
申请人： David Milstein , David Howell , Kuansan Wang , Linda Criddle , Michael Malueg , Philip Chou , Scott Forbes , Timothy Moore
发明人： David Milstein , David Howell , Kuansan Wang , Linda Criddle , Michael Malueg , Philip Chou , Scott Forbes , Timothy Moore
IPC分类号： G06F17/28
CPC分类号： H04L29/06027
摘要： A method and system for processing contextual information relating to an exchange of a conversation over a communication channel is provided. Several users, and/or service providers are allowed to specify a set of rules relating to a conversation channel. Contextual information, including information relating to the specified set of rules and conditions of the users, is exchanged among the users and/or several service providers when one user requests to initiate a communication channel. The received contextual information is processed to extract a set of rules and the current conditions of users. If the current conditions of the users satisfy the set of rules, a corresponding communication channel is established among the users. However, additional contextual information may be received and processed whenever there is a change in the contextual information during the conversation. Appropriate actions to the existing communication channel may be determined based on the changes.
摘要翻译： 提供了一种用于处理与通信通道上的对话交换有关的上下文信息的方法和系统。 允许几个用户和/或服务提供商指定与会话信道相关的一组规则。 当一个用户请求启动通信信道时，在用户和/或若干服务提供商之间交换包括与指定的一组规则和条件有关的信息的上下文信息。 处理收到的上下文信息以提取一组规则和用户的当前条件。 如果用户的当前条件满足规则集，则在用户之间建立相应的通信信道。 然而，只要在会话期间上下文信息发生变化，就可以接收和处理附加的上下文信息。 可以基于变化来确定对现有通信信道的适当动作。
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公开(公告)号：US20080003941A1
公开(公告)日：2008-01-03
申请号：US11480752
申请日：2006-06-30
申请人： David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Scott C. Forbes
发明人： David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Scott C. Forbes
IPC分类号： H04H1/00
CPC分类号： H04H60/06 , H04H20/08 , H04H20/59 , H04H60/46 , H04H2201/30 , H04L65/1096 , H04L67/30
摘要： A method and system for providing an ability to have two-way broadcasting in a VoIP system is provided. A call center may originate or relay a broadcast message to several clients. When a third party requests to broadcast a message, or specified triggering events are detected, content of the message may be collected and composed, and a group of recipient clients identified based on the content of the message. An individual broadcast message may be formatted, scheduled and transmitted based on the profile information of the recipient client(s). Moreover, a set of rules to specify the process of broadcasting may be provided from the third party and the service provider. For example, based on a set of rules, a next group of recipient clients may be determined after the initial broadcast and different broadcast messages may be formatted for each recipient client and transmitted.
摘要翻译： 提供了一种用于提供在VoIP系统中具有双向广播的能力的方法和系统。 呼叫中心可以向多个客户端发起或转发广播消息。 当第三方请求广播消息或检测到指定的触发事件时，可以收集和组合消息的内容，以及基于消息的内容标识的一组接收者客户端。 单个广播消息可以基于接收者客户端的简档信息进行格式化，调度和发送。 此外，可以从第三方和服务提供商提供用于指定广播过程的一组规则。 例如，基于一组规则，可以在初始广播之后确定下一组接收者客户端，并且可以为每个接收方客户端格式化不同的广播消息并进行发送。
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公开(公告)号：US09497314B2
公开(公告)日：2016-11-15
申请号：US11401022
申请日：2006-04-10
申请人： David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Michael D. Malueg , Scott C. Forbes
发明人： David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Michael D. Malueg , Scott C. Forbes
CPC分类号： H04M3/2281 , G10L15/26 , H04L63/306 , H04M7/006
摘要： Generally described, the present invention provides the ability to process digital voice conversations to identify data packets containing content of interest and to further process the identified data packets. More specifically, mining profiles may be developed identifying particular types of content that is to be mined and further identifying what is to be done when data packets containing such content is located. A system may search a digital voice conversation for the data packets containing the content and perform processing on the data packets once identified.
摘要翻译： 通常描述，本发明提供处理数字语音对话以识别包含感兴趣内容的数据分组并进一步处理所识别的数据分组的能力。 更具体地，可以开发识别要被挖掘的特定类型的内容的挖掘简档，并且进一步识别当包含这样的内容的数据分组位于何时将要完成的内容。 系统可以搜索包含内容的数据分组的数字语音对话，并且对已经识别的数据分组执行处理。
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公开(公告)号：US08630191B2
公开(公告)日：2014-01-14
申请号：US11555587
申请日：2006-11-01
申请人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D. Malueg
发明人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D. Malueg
CPC分类号： H04L12/66
摘要： The present invention is directed to a method and system for broadcasting a message to selected devices. More specifically, the method and system identifies appropriate VoIP devices of a recipient client suitable for a broadcast message and transmits the broadcast message to the identified appropriate VoIP devices over a digital communication channel. The appropriate VoIP devices are selected in accordance with various constraints of broadcasting such as recipient client's preference, functionality and capability of the recipient VoIP device, broadcaster's bandwidth, a set of broadcasting rules, or the like. In order to identify appropriate VoIP devices or a recipient client, the information relating to the recipient client and VoIP devices may be exchanged using the digital communication channel.
摘要翻译： 本发明涉及一种用于向所选设备广播消息的方法和系统。 更具体地，该方法和系统识别适合于广播消息的接收者客户端的适当VoIP设备，并通过数字通信信道将广播消息发送到所识别的适当的VoIP设备。 根据广播的各种限制来选择适当的VoIP设备，例如接收者客户端的偏好，接收者VoIP设备的功能和能力，广播者带宽，一组广播规则等。 为了识别适当的VoIP设备或接收者客户端，可以使用数字通信信道来交换与接收者客户端和VoIP设备相关的信息。
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公开(公告)号：US08818344B2
公开(公告)日：2014-08-26
申请号：US11599647
申请日：2006-11-14
申请人： Scott C Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D Malueg
发明人： Scott C Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D Malueg
CPC分类号： H04M3/42042 , H04L9/32 , H04L9/321 , H04M3/42034 , H04M3/436 , H04M2242/30 , H04W4/02 , H04W12/06 , H04W64/00 , H04W76/10
摘要： A method and system for collecting and verifying the location information of a calling party and a device of the calling party is provided. More specifically, a method and system is provided for determining whether the identity of the calling party can be confirmed, via evaluating location information, with an acceptable degree of certainty. The location information may be provided by the calling party or obtained from various sources over a digital communication channel. Some of the provided location information which can be accidentally or intentionally altered is identified and evaluated to determine its accuracy as part of the verification process of the caller's identity.
摘要翻译： 提供了一种用于收集和验证主叫方和主叫方的设备的位置信息的方法和系统。 更具体地，提供了一种方法和系统，用于通过以可接受的确定程度评估位置信息来确定主叫方的身份是否可以被确认。 位置信息可以由呼叫方提供或者通过数字通信信道从各种来源获得。 识别和评估可能意外或故意改变的一些提供的位置信息以确定其作为呼叫者身份的验证过程的一部分的准确性。
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公开(公告)号：US08767718B2
公开(公告)日：2014-07-01
申请号：US11559882
申请日：2006-11-14
申请人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
发明人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
CPC分类号： H04M7/006 , G10L15/22 , H04M2203/252
摘要： The present invention generally relates to a method and system for providing VoIP clients with the ability to confirm accuracy in conversation data over a digital communication channel. More specifically, a method and system is provided for verifying, via a visual representation whether a receiving client captures accurate information from a particular portion of the digital voice conversation. In response to a triggering event, a visual representation, including information extracted from the particular portion of the digital voice conversation, may be generated for verifying the accuracy. Based on the needs of the clients engaging in the conversation, one or more visual representations and corresponding verifications can be exchanged. In this manner, a multi-tiered oral agreement with authentication may be generated over a digital communication channel.
摘要翻译： 本发明一般涉及一种用于向VoIP客户端提供通过数字通信信道来确认对话数据的准确性的能力的方法和系统。 更具体地，提供了一种方法和系统，用于经由视觉表示验证接收客户端是否从数字语音对话的特定部分捕获准确的信息。 响应于触发事件，可以生成包括从数字语音对话的特定部分提取的信息的视觉表示，以验证精度。 根据客户参与对话的需要，可以交换一个或多个视觉表示和相应的验证。 以这种方式，可以通过数字通信信道生成具有认证的多层口头协议。
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公开(公告)号：US08130679B2
公开(公告)日：2012-03-06
申请号：US11442187
申请日：2006-05-25
申请人： David Milstein , Kuansan Wang , Lon-Chan Chu , Michael D Malueg , Linda Criddle
发明人： David Milstein , Kuansan Wang , Lon-Chan Chu , Michael D Malueg , Linda Criddle
CPC分类号： G10L19/167
摘要： A method and system for processing received VoIP data packets based on preferences of a recipient client or capabilities of a recipient computing device is provided. Several users and/or service providers are allowed to specify rules instructing how to process contextual information upon receipt of the contextual information. More specifically, a recipient computing device may have contextual processing rules specified based on its individual need and capability. The contextual processing rules may indicate what application can be used on a certain type of contextual information. Based on the contextual processing rules, the contextual information may be stored in local storage of the recipient computing device or forwarded to another device. In this manner, each recipient computing device of the recipient client can process contextual information based on its need and capability.
摘要翻译： 提供了一种用于基于接收方客户端的偏好或接收方计算设备的能力来处理接收到的VoIP数据分组的方法和系统。 允许几个用户和/或服务提供者指定在接收到上下文信息时如何处理上下文信息的规则。 更具体地，接收者计算设备可以具有基于其个人需要和能力而指定的语境处理规则。 上下文处理规则可以指示什么应用可以用于某种类型的上下文信息。 基于上下文处理规则，上下文信息可以存储在接收方计算设备的本地存储器中，或转发给另一设备。 以这种方式，接收者客户端的每个接收者计算设备可以根据其需要和能力来处理上下文信息。
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