公开(公告)号：US08199891B2

公开(公告)日：2012-06-12

申请号：US12026947

申请日：2008-02-06

申请人： Donald E. Brown ,  Michael D. Gagle

发明人： Donald E. Brown ,  Michael D. Gagle

IPC分类号： H04M11/00

CPC分类号： H04M7/0027 ,  H04M2201/38

摘要： A computer system and method is disclosed for automatically establishing a screen sharing session between a first party and a second party based upon device associations. A computer telephony system establishes a telecommunication session between at least a first and second party. The computer telephony system receives a request for a screen sharing session from one party to the telecommunication session. Using a configuration plan, the computer telephony system is able to determine the proper computing devices between which to establish the screen sharing session absent user entry. A screen sharing session is created between the parties of the telecommunication session and optionally tied thereto.

摘要翻译： 公开了一种用于基于设备关联在第一方和第二方之间自动建立屏幕共享会话的计算机系统和方法。 计算机电话系统在至少第一方和第二方之间建立电信会话。 计算机电话系统接收从一方到电信会话的屏幕共享会话的请求。 使用配置计划，计算机电话系统能够确定在没有用户输入的情况下建立屏幕共享会话的合适的计算设备。 在电信会话的各方之间创建屏幕共享会话并且可选地与其绑定。

公开(公告)号：US20090196406A1

公开(公告)日：2009-08-06

申请号：US12026947

申请日：2008-02-06

申请人： Donald E. Brown ,  Michael D. Gagle

发明人： Donald E. Brown ,  Michael D. Gagle

IPC分类号： H04M11/00

CPC分类号： H04M7/0027 ,  H04M2201/38

摘要： A computer system and method is disclosed for automatically establishing a screen sharing session between a first party and a second party based upon device associations. A computer telephony system establishes a telecommunication session between at least a first and second party. The computer telephony system receives a request for a screen sharing session from one party to the telecommunication session. Using a configuration plan, the computer telephony system is able to determine the proper computing devices between which to establish the screen sharing session absent user entry. A screen sharing session is created between the parties of the telecommunication session and optionally tied thereto.

摘要翻译： 公开了一种用于基于设备关联在第一方和第二方之间自动建立屏幕共享会话的计算机系统和方法。 计算机电话系统在至少第一方和第二方之间建立电信会话。 计算机电话系统接收从一方到电信会话的屏幕共享会话的请求。 使用配置计划，计算机电话系统能够确定在没有用户输入的情况下建立屏幕共享会话的合适的计算设备。 在电信会话的各方之间创建屏幕共享会话并且可选地与其绑定。

公开(公告)号：US5337505A

公开(公告)日：1994-08-16

申请号：US24366

申请日：1993-03-01

申请人： Donald E. Brown ,  David L. Brown

发明人： Donald E. Brown ,  David L. Brown

IPC分类号： F41A29/02

CPC分类号： F41A29/02

摘要： A complete tool kit for cleaning firearms is disclosed. The tool kit utilizes a support rod constructed of rigid polymeric material. The tool kit further includes a rigid stainless steel brush, a combination brush composed of separate rigid polymeric and bronze brushes, a rotary bronze bore brush, a rigid spear point, as well as a rotary bore drying and cleaning attachment using a pair of cloth patches. The support rod is provided with threaded bores in its opposite ends for selectively mounting the noted brushes, spear point, and drying attachment in any selected positional array on the rod ends. A tubular foam rubber pad is positionable around either the support rod, an extension bar, or handle member to facilitate manipulation of a tool kit assembled from the kit. A plurality of support rod extension bars are attachable to either end of the support rod and to the facing ends of each other to increase the length of the support rod. A rod handle element is attachable to an end of either an extension bar or the support rod to provide further manipulative control of an extended length tool assembled from the kit.

摘要翻译： 公开了用于清洁枪支的完整工具包。 该工具包使用由刚性聚合材料构成的支撑杆。 工具套件还包括刚性不锈钢刷子，由单独的刚性聚合物和青铜刷组成的组合刷，旋转青铜孔刷，刚性矛点，以及使用一对布片的旋转孔干燥和清洁附件 。 支撑杆在其相对端设置有螺纹孔，用于选择性地将所指示的刷子，矛尖和干燥附件安装在杆端上的任何选定的位置阵列中。 管状泡沫橡胶垫可围绕支撑杆，延伸杆或手柄构件定位，以便于操作从套件组装的工具包。 多个支撑杆延伸杆可附接到支撑杆的任一端并且彼此相对的端部，以增加支撑杆的长度。 杆手柄元件可附接到延伸杆或支撑杆的端部，以提供从套件组装的延长长度工具的进一步操纵控制。

公开(公告)号：US08503663B2

公开(公告)日：2013-08-06

申请号：US11427972

申请日：2006-06-30

申请人： Brian Edward Mewhinney ,  Matthew Alan Taylor ,  Jay Michael Langsford ,  Donald E. Brown

发明人： Brian Edward Mewhinney ,  Matthew Alan Taylor ,  Jay Michael Langsford ,  Donald E. Brown

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5175

摘要： Various technologies and techniques are disclosed for automating the activation of agents in particular workgroups. A call queue server receives incoming communications. A scheduling server is coupled to the call center server over a network and analyzes historical communication data to calculate a forecasted load for a particular time period. The system uses the forecasted load to create agent schedules for the workgroups for the particular time period. The system programmatically activates and deactivates the agents into and out of the workgroups at scheduled points in time based on the calculated schedules. The call center server routes each of the queued communications to a particular agent that is activated on a particular one of the workgroup.

摘要翻译： 公开了用于自动化特定工作组中的代理的激活的各种技术和技术。 呼叫队列服务器接收传入通信。 调度服务器通过网络耦合到呼叫中心服务器，并分析历史通信数据以计算特定时间段的预测负载。 系统使用预测的负载为特定时间段的工作组创建代理计划。 该系统以计划的计划程序方式在计划的时间点以编程方式激活和停用代理进出工作组。 呼叫中心服务器将每个排队的通信路由到在特定工作组上激活的特定代理。

公开(公告)号：US07856095B2

公开(公告)日：2010-12-21

申请号：US11381661

申请日：2006-05-04

申请人： Donald E. Brown

发明人： Donald E. Brown

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5175 ,  H04M2201/18 ,  H04M2203/403

摘要： A computer-implemented system and method for assisting managers of a contact center is provided. The monitoring of agent communications is performed automatically and the communications are assigned to a group of supervisors for scoring. The scores assigned to the communications are then received and programmatically evaluated against predetermined criteria to determine the quality of the supervisors' performance. If the quality of performance is below an acceptable threshold, then the need for supervisor performance improvement is indicated. In one embodiment, the system automatically schedules a session for establishing/reinforcing a set of scoring guidelines in response to the indication.

摘要翻译： 提供了一种用于协助联络中心的管理人员的计算机实现的系统和方法。 自动执行代理通信的监控，并将通信分配给一组监督人员进行评分。 然后接收分配给通信的分数，并按照预定标准进行编程评估，以确定主管绩效的质量。 如果性能的质量低于可接受的阈值，则表明需要提高管理员的性能。 在一个实施例中，响应于该指示，系统自动安排会话以建立/加强一组评分指南。

公开(公告)号：US07117244B2

公开(公告)日：2006-10-03

申请号：US10233024

申请日：2002-08-31

申请人： Bruce Florman ,  Donald E. Brown

发明人： Bruce Florman ,  Donald E. Brown

IPC分类号： G06F15/16

CPC分类号： G06F9/505

摘要： A system of networked computers is disclosed having a number of servers and a number of clients. The clients are each provided with access to server selector service and the servers are each provided with access to a server reporter service. The server selector service is operable to obtain server processing load information from the server reporter service. The server selector service is responsive to a client activation request for a software task designated for server execution to select two or more servers to interrogate for server processing load information and designate one of the servers to execute the software task based on the server processing load information obtained by this interrogation.

公开(公告)号：US5423942A

公开(公告)日：1995-06-13

申请号：US262800

申请日：1994-06-20

申请人： Roger A. Robbins ,  Donald E. Brown ,  David W. Buck ,  Alan D. Rose

发明人： Roger A. Robbins ,  Donald E. Brown ,  David W. Buck ,  Alan D. Rose

IPC分类号： H01J37/32 ,  H05H1/00

CPC分类号： H01J37/32477 ,  H01J37/32357 ,  Y10S438/935

摘要： A method and apparatus is provided for reducing wall erosion in a plasma containment tube (20), such as, for example, a quartz plasma tube (20) used in a microwave-induced plasma reaction process for etching semiconductor wafers. A pure benign or non-corrosive gas (Ar) is introduced into the "upstream" section (22a) of the tube (22), where the microwave energy is imparted to create a plasma. The activated benign gas flows "downstream" through a flange (28), preferably made of quartz, which is seated on o-rings (50) inside a water-cooled metal flange (48). These sealing o-rings (50) are thus cooled and removed from the ultraviolet light created by the plasma. The corrosive etchant gas (SF.sub.6) is introduced into the "downstream" section (22b) of the tube (22) beyond the flange (28), where it is activated by the benign gas (Ar). The benign gas (Ar) flows principally along the inner sidewalls of the tube (22), and the etchant gas (SF.sub.6) is thus principally contained by the benign gas (Ar) in the center of this section (22b) of the tube. This "downstream" section (22b) of the tube (22) is surrounded by a water jacket (24), which channels coolant around the outer surface of the tube (22b). Consequently, etching erosion of the inner surface of the tube (22) is minimized in the "upstream" or microwave section (22a) where the plasma is hottest, and also in the "downstream" section (22b) where the corrosive etchant gas (SF.sub.6) is activated.

摘要翻译： 提供了一种用于减小等离子体容纳管（20）中的壁侵蚀的方法和装置，例如在用于蚀刻半导体晶片的微波诱导等离子体反应过程中使用的石英等离子体管（20）。 将纯的良性或非腐蚀性气体（Ar）引入到管（22）的“上游”部分（22a）中，其中施加微波能量以产生等离子体。 活化的良性气体通过位于水冷金属法兰（48）内部的O形环（50）上的凸缘（28）流动，优选由石英制成。 因此，这些密封O形环（50）被冷却并从由等离子体产生的紫外线去除。 腐蚀性蚀刻剂气体（SF6）被引入超过法兰（28）的管（22）的“下游”部分（22b）中，其中它被良性气体（Ar）激活。 良性气体（Ar）主要沿着管（22）的内侧壁流动，因此蚀刻剂气体（SF6）主要由管的该部分（22b）的中心的良性气体（Ar）包含。 管（22）的“下游”部分（22b）由水套（24）包围，水套（24）围绕管（22b）的外表面通入冷却剂。 因此，在等离子体最热的“上游”或微波部分（22a）以及腐蚀性蚀刻剂气体（“...”）的“下游”部分（22b）中，管（22）的内表面的蚀刻腐蚀最小化 SF6）被激活。