公开(公告)号：US10382566B2

公开(公告)日：2019-08-13

申请号：US14688566

申请日：2015-04-16

Applicant: ENTIT SOFTWARE LLC

Inventor： David Azriel ,  Emil Shmul ,  Haya Axelrod

IPC: H04L12/24 ,  H04L29/08

Abstract: A non-transitory machine-readable storage medium is described in which discovery job instructions initiate a discovery job to discover target configuration items associated with a target business service in an information technology infrastructure. The storage medium comprises scoping instructions to, for a first configuration item and in response to a first stop condition not existing, designate the first configuration item as one of the target configuration items and continue the discovery job from the first configuration item to a second configuration item; and for the second configuration item and in response to the first stop condition or a second stop condition existing, stop the discovery job from proceeding from the second configuration item to a third configuration item.

公开(公告)号：US11283748B2

公开(公告)日：2022-03-22

申请号：US15753338

申请日：2015-08-31

Applicant: ENTIT Software LLC

Inventor： Yariv Snapir ,  Emil Shmul ,  Shiran Gabay ,  Dan Noter

IPC: H04L12/14 ,  H04L51/42 ,  G06Q10/06 ,  H04L51/02 ,  H04L51/00 ,  G06Q10/10 ,  G06Q40/02 ,  G06F3/04842

Abstract: In one implementation, a system for message based information technology service management includes an editor engine to generate a first message that includes a description of a service request, an action engine to add a number of actions to the first message relating to the service request, and a response engine to send a second message to a number of users based on the service request and the number of actions added to the first message.