公开(公告)号：US11283748B2

公开(公告)日：2022-03-22

申请号：US15753338

申请日：2015-08-31

Applicant: ENTIT Software LLC

Inventor： Yariv Snapir ,  Emil Shmul ,  Shiran Gabay ,  Dan Noter

IPC: H04L12/14 ,  H04L51/42 ,  G06Q10/06 ,  H04L51/02 ,  H04L51/00 ,  G06Q10/10 ,  G06Q40/02 ,  G06F3/04842

Abstract: In one implementation, a system for message based information technology service management includes an editor engine to generate a first message that includes a description of a service request, an action engine to add a number of actions to the first message relating to the service request, and a response engine to send a second message to a number of users based on the service request and the number of actions added to the first message.

公开(公告)号：US10572841B2

公开(公告)日：2020-02-25

申请号：US14266135

申请日：2014-04-30

Applicant: ENTIT SOFTWARE LLC

Inventor： Leonid Reznik ,  Yuri Moshayev ,  Yariv Snapir ,  Michael Dikman ,  Dan Noter

IPC: G06Q10/06

Abstract: Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent.

公开(公告)号：US20180060890A1

公开(公告)日：2018-03-01

申请号：US15556625

申请日：2015-03-25

Applicant: ENTIT Software LLC

Inventor： Dan Noter ,  Michael Dikman ,  David Malik ,  Yariv Snapir

IPC: G06Q30/02 ,  G06Q10/06

CPC classification number: G06Q30/0203 ,  G06Q10/0633 ,  G06Q10/06393 ,  G06Q10/103

Abstract: Example implementations relate to standardized custom surveys. For example, a system can include a generate engine to generate, based on a definition, a survey of an entity having a customized data model, a send engine to send the survey to an end-user during a workflow of a lifecycle of the entity responsive to a predetermined workflow event, a collect engine to collect, based on the definition, a response to the survey and a context, and a report engine to generate a report from a table containing standardized responses and standardized contexts collected from a plurality of surveys including the survey of the entity, wherein each of the plurality of surveys has a different customized data model.