公开(公告)号：US20150066286A1

公开(公告)日：2015-03-05

申请号：US14445099

申请日：2014-07-29

Applicant: General Electric Company

Inventor： PAUL CONNOLLY ,  GINA TROMBLEY ,  BRANDI WOOD

IPC: G01M17/00

CPC classification number: G06Q10/00 ,  G06Q10/20 ,  G06Q30/016

Abstract: A system and method for remotely supporting users includes receiving identification information of a potential problem with a remotely located equipment from a user and responding to receiving the identification information by providing a recommended work scope to the user. The recommended work scope includes a recommended series of actions to perform to at least one of repair or replace a component subsystem and an instructional representation for display on a mobile device. The first instructional representation both illustrates the series of actions to perform and includes at least one annotation to represent an alert to the user that is related to the action being illustrated. The first instructional representation includes images, videos, and/or a combination thereof that are displayed on the mobile device to guide the user through the recommended work scope.

Abstract translation: 用于远程支持用户的系统和方法包括从用户接收远程设备的潜在问题的识别信息，并通过向用户提供推荐的工作范围来响应于接收到标识信息。 推荐的工作范围包括一系列建议的操作，以执行至少一个维修或更换组件子系统以及用于在移动设备上显示的教学表示。 第一指导表示都说明了要执行的一系列动作，并且包括至少一个注释，以向用户表示与正在示出的动作有关的警报。 第一指导表示包括在移动设备上显示的图像，视频和/或其组合，以引导用户通过推荐的工作范围。