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公开(公告)号：US11797612B2
公开(公告)日：2023-10-24
申请号：US17489772
申请日：2021-09-29
发明人： Eddie Zhou , Mrinal Mohit , Calvin Qi , Sumeet Sobti , Dragos Florian Ristache , Debarghya Das , Piyush Prahladka , Sharvanath Pathak
IPC分类号： G06F16/00 , G06F16/9032 , G06F16/9038 , G06F16/903
CPC分类号： G06F16/90332 , G06F16/9038 , G06F16/90335
摘要： Methods and apparatuses for providing a real-time enterprise knowledge assistant that automatically responds to user comments and questions via a graphical user interface are described. The enterprise knowledge assistant may display automated responses to questions provided by users within a persistent chat channel (or other communications channel). The information displayed or referenced (e.g., via a linked electronic document) within an automated response to a user's factual question may be determined based on access rights to linked documents and the number of electronic interactions between users, such as the number of times that users co-edited or collaborated on documents (e.g., programming code). Upon detection that at least a portion of a user's message within a chat channel has been classified as a factual question, the enterprise knowledge assistant may access question and answer pairings stored within a frequently asked questions database and display an authorized answer.
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2.发明授权公开(公告)号：US11593409B2
公开(公告)日：2023-02-28
申请号：US17180691
申请日：2021-02-19
发明人： Anthony Gentilcore , Tirunelveli Vishwanath , Piyush Prahladka , Arvind Jain , Neboysa Omcikus , Cindy Chang , Shivaal Roy , Mustafa Tikir , James Simonsen , Sharvanath Pathak , Eddie Zhou , Sumeet Sobti , Mrinal Mohit , Dragos Florian Ristache , Alice Wang , Yiming Jen
IPC分类号： G06F16/28 , G06F21/31 , G06F16/248 , G06F21/62 , G06F16/2457
摘要： Methods and apparatuses for providing a permissions-aware search and knowledge management system that incorporates user suggested results, document verification, and intelligent user activity tracking across group hierarchies to improve the quality and relevance of search results are described. The permissions-aware search and knowledge management system may enable content stored across a variety of local and cloud-based data stores to be indexed, searched, and displayed to authorized users. The identification and ranking of relevant documents corresponding with a user's search query may take into account user suggested results from the user and others assigned to the same group as the user, whether the underlying content of a search result was verified by a content owner as being up-to-date, the amount of time that has passed since the underlying content was verified by the content owner, and the recent activity of the user and related group members.
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公开(公告)号：US20240281332A1
公开(公告)日：2024-08-22
申请号：US18353612
申请日：2023-07-17
发明人： Piyush Prahladka , Eddie Zhou , Arjun Landes , Sumeet Sobti , Rui Wu , Divyansh Agarwal , Sagar Vare , Nikhail Mandava , James Ma , Mrinal Mohit , Calvin Qi , Chau Hai Tran , Lauren Zhu , Neil Dhruva , Justin Nicholas Borromeo
CPC分类号： G06F11/1433 , G06F11/3466 , G06F21/6218 , G06F2221/2113 , G06F2221/2141
摘要： Methods and apparatuses for dynamically generating and applying automated search evaluation sets to improve search results and to automatically detect and correct search system issues are described. A search evaluation set may comprise a set of search evaluation vectors that each map a search query and corresponding properties of the search query to a canonical search result. To detect search system issues over time, baseline search result rankings may be periodically generated or automatically generated after software updates to the search system have been made. Two consecutive baseline search result rankings using the same search evaluation set may then be compared to detect result deviations in search result rankings. If the search system detects that at least a threshold number of result deviations have occurred, then the search system may perform subsequent actions to automatically detect and correct search system issues.
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公开(公告)号：US20230342405A1
公开(公告)日：2023-10-26
申请号：US17725739
申请日：2022-04-21
发明人： Sumeet Sobti , Piyush Prahladka , Eddie Zhou , Rui Wu , Arjun Landes , Debarghya Das , Neil Rajesh Dhruva , Shivaal Roy , Mrinal Mohit , Calvin Qi
IPC分类号： G06F16/953
CPC分类号： G06F16/953
摘要： A system and method for monitoring and optimizing work assistant search engines implemented within secured enterprise computing systems include one or more processing devices to receive diagnostic data of a work assistant search engine from a secured enterprise computing system. The one or more processing devices may further determine, by analyzing the diagnostic data, a search quality metric value associated with the feature values and the scores. Responsive to determining that the search quality metric value differs from a target search quality metric value by a predetermined threshold value, the one or more processing devices may further determine an updated score model, and provide the updated score model to the secured enterprise computing system to update the work assistant search engine.
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5.发明公开公开(公告)号：US20240354438A1
公开(公告)日：2024-10-24
申请号：US18759162
申请日：2024-06-28
发明人： Eddie Zhou , Mrinal Mohit , Calvin Qi , Sumeet Sobti , Sharvanath Pathak , Debarghya Das , Arvin Jain , Piyush Prahladka
IPC分类号： G06F21/62 , G06F16/31 , G06F16/383 , G06N5/04
CPC分类号： G06F21/6227 , G06F16/31 , G06F16/383 , G06N5/04 , G06F2221/2135 , G06F2221/2141
摘要： Methods and apparatuses for providing a real-time enterprise knowledge assistant that automatically responds to user comments and questions via a graphical user interface are described. The enterprise knowledge assistant may display automated responses to questions provided by users within a persistent chat channel (or other communications channel). The information displayed or referenced (e.g., via a linked electronic document) within an automated response to a user's factual question may be determined based on access rights to linked documents and the number of electronic interactions between users, such as the number of times that users co-edited or collaborated on documents (e.g., programming code). Upon detection that at least a portion of a user's message within a chat channel has been classified as a factual question, the enterprise knowledge assistant may access question and answer pairings stored within a frequently asked questions database and display an authorized answer.
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公开(公告)号：US12050712B2
公开(公告)日：2024-07-30
申请号：US17489787
申请日：2021-09-30
发明人： Eddie Zhou , Mrinal Mohit , Calvin Qi , Sumeet Sobti , Sharvanath Pathak , Debarghya Das , Arvind Jain , Piyush Prahladka
IPC分类号： G06F21/62 , G06F16/31 , G06F16/383 , G06N5/04
CPC分类号： G06F21/6227 , G06F16/31 , G06F16/383 , G06N5/04 , G06F2221/2135 , G06F2221/2141
摘要： Methods and apparatuses for providing a real-time enterprise knowledge assistant that automatically responds to user comments and questions via a graphical user interface are described. The enterprise knowledge assistant may display automated responses to questions provided by users within a persistent chat channel (or other communications channel). The information displayed or referenced (e.g., via a linked electronic document) within an automated response to a user's factual question may be determined based on access rights to linked documents and the number of electronic interactions between users, such as the number of times that users co-edited or collaborated on documents (e.g., programming code). Upon detection that at least a portion of a user's message within a chat channel has been classified as a factual question, the enterprise knowledge assistant may access question and answer pairings stored within a frequently asked questions database and display an authorized answer.
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公开(公告)号：US20230103076A1
公开(公告)日：2023-03-30
申请号：US17489787
申请日：2021-09-30
发明人： Eddie Zhou , Mrinal Mohit , Calvin Qi , Sumeet Sobti , Sharvanath Pathak , Debarghya Das , Arvind Jain , Piyush Prahladka
IPC分类号： G06F21/62 , G06N5/04 , G06F16/383 , G06F16/31
摘要： Methods and apparatuses for providing a real-time enterprise knowledge assistant that automatically responds to user comments and questions via a graphical user interface are described. The enterprise knowledge assistant may display automated responses to questions provided by users within a persistent chat channel (or other communications channel). The information displayed or referenced (e.g., via a linked electronic document) within an automated response to a user's factual question may be determined based on access rights to linked documents and the number of electronic interactions between users, such as the number of times that users co-edited or collaborated on documents (e.g., programming code). Upon detection that at least a portion of a user's message within a chat channel has been classified as a factual question, the enterprise knowledge assistant may access question and answer pairings stored within a frequently asked questions database and display an authorized answer.
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公开(公告)号：US20230099588A1
公开(公告)日：2023-03-30
申请号：US17489772
申请日：2021-09-29
发明人： Eddie Zhou , Mrinal Mohit , Calvin Qi , Sumeet Sobti , Dragos Florian Ristache , Debarghya Das , Piyush Prahladka , Sharvanath Pathak
IPC分类号： G06F16/9032 , G06Q10/10 , G06F16/903 , G06F16/9038
摘要： Methods and apparatuses for providing a real-time enterprise knowledge assistant that automatically responds to user comments and questions via a graphical user interface are described. The enterprise knowledge assistant may display automated responses to questions provided by users within a persistent chat channel (or other communications channel). The information displayed or referenced (e.g., via a linked electronic document) within an automated response to a user's factual question may be determined based on access rights to linked documents and the number of electronic interactions between users, such as the number of times that users co-edited or collaborated on documents (e.g., programming code). Upon detection that at least a portion of a user's message within a chat channel has been classified as a factual question, the enterprise knowledge assistant may access question and answer pairings stored within a frequently asked questions database and display an authorized answer.
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9.发明申请公开(公告)号：US20220269703A1
公开(公告)日：2022-08-25
申请号：US17180691
申请日：2021-02-19
发明人： Anthony Gentilcore , Tirunelveli Vishwanath , Piyush Prahladka , Arvind Jain , Neboysa Omcikus , Cindy Chang , Shivaal Roy , Mustafa Tikir , James Simonsen , Sharvanath Pathak , Eddie Zhou , Sumeet Sobti , Mrinal Mohit , Dragos Florian Ristache , Alice Wang , Yiming Jen
IPC分类号： G06F16/28 , G06F16/2457 , G06F16/248 , G06F21/62 , G06F21/31
摘要： Methods and apparatuses for providing a permissions-aware search and knowledge management system that incorporates user suggested results, document verification, and intelligent user activity tracking across group hierarchies to improve the quality and relevance of search results are described. The permissions-aware search and knowledge management system may enable content stored across a variety of local and cloud-based data stores to be indexed, searched, and displayed to authorized users. The identification and ranking of relevant documents corresponding with a user's search query may take into account user suggested results from the user and others assigned to the same group as the user, whether the underlying content of a search result was verified by a content owner as being up-to-date, the amount of time that has passed since the underlying content was verified by the content owner, and the recent activity of the user and related group members.
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