公开(公告)号：US08477915B1

公开(公告)日：2013-07-02

申请号：US13632819

申请日：2012-10-01

申请人： Google Inc.

发明人： Juan Vasquez ,  Nazli Alagheband ,  Mel Patrick McCarthy ,  Claus Regenbrecht

IPC分类号： H04Q11/00 ,  H04M3/00 ,  H04W4/00 ,  G06F15/16

CPC分类号： H04M3/5166 ,  H04M3/42221 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13109 ,  H04Q2213/13377

摘要： A system and method are provided for allowing a user to consent to call recording. A user is prompted to make a recording preference. The recording preference is stored in a table indexed by UCID (universal call ID) or as part of a UUI (user-to-user information) field of the call. A recording module and/or a compliance manager, both associated with a call center, are configured to record or not record the call based on the recording preference. The recording preference can be enforced on incoming and outgoing calls to and from the call center. Advantageously, the user's recording preference is enforced throughout the call, regardless of how the call is routed/transferred within the call center.

摘要翻译： 提供了允许用户同意呼叫记录的系统和方法。 系统将提示用户进行录制首选项。 记录首选项存储在由UCID（通用呼叫ID）索引的表中或作为呼叫的UUI（用户到用户信息）字段的一部分。 两个与呼叫中心相关联的记录模块和/或合规管理器被配置为基于记录优选来记录或不记录呼叫。 可以在来往呼叫中心的呼入和拨出呼叫上强制执行录音首选项。 有利地，无论呼叫在呼叫中心内如何路由/传送如何，在整个呼叫中执行用户的记录偏好。

公开(公告)号：US08644457B1

公开(公告)日：2014-02-04

申请号：US13632794

申请日：2012-10-01

申请人： Google Inc.

发明人： Juan Vasquez ,  Nazli Alagheband ,  Mel Patrick McCarthy ,  Claus Regenbrecht

IPC分类号： H04M1/64

CPC分类号： H04M3/5175 ,  H04M3/4217 ,  H04M3/42221 ,  H04M2203/404

摘要： A system and method are provided for allowing a user to consent to call recording. A user is prompted to make a recording preference. The recording preference is stored in a table indexed by UCID (universal call ID) or as part of a UUI (user-to-user information) field of the call. A recording module and/or a compliance manager, both associated with a call center, are configured to record or not record the call based on the recording preference. The recording preference can be enforced on incoming and outgoing calls to and from the call center. Advantageously, the user's recording preference is enforced throughout the call, regardless of how the call is routed/transferred within the call center.

摘要翻译： 提供了允许用户同意呼叫记录的系统和方法。 系统将提示用户进行录制首选项。 记录首选项存储在由UCID（通用呼叫ID）索引的表中或作为呼叫的UUI（用户到用户信息）字段的一部分。 两个与呼叫中心相关联的记录模块和/或合规管理器被配置为基于记录优选来记录或不记录呼叫。 可以在来往呼叫中心的呼入和拨出呼叫上强制执行录音首选项。 有利地，无论呼叫在呼叫中心内如何路由/传送如何，在整个呼叫中执行用户的记录偏好。