摘要:
Telephone call routing in a hunt group is based upon monitoring computer activities of the members (devices, people) of the hunt group. For example, a hunt group's member activity score may be based upon how many incoming hunt group calls that member handles. This high activity score is then used to control that member's place in the call routing order.
摘要:
A system, method and a computer program product for automatically provisioning an abbreviated dialing code are disclosed. The system includes a provisioning manager designed to process a request to provision an abbreviated dialing code. The provisioning manager includes a provisioning server that receives the request and a database of rules, communicatively coupled to the provisioning server, that stores one or more rules associated with the abbreviated dialing code. The system also includes a registry manager, communicatively coupled to the provisioning manager, that determines whether an abbreviated dialing code is registered.
摘要:
An emergency notification system is provided including a switching unit, a plurality of communications devices communicatively in communication with the switching unit, an emergency response unit in communication with the switching unit, a plurality of receiving units in communication with the switching unit. Each of the communications devices is configured to transmit an emergency notification to the switching unit which includes a message and at least one receiving unit address. Further, the switching unit is configured to receive the emergency notification from at least one of the plurality of communication devices and to rebroadcast the emergency notification contained in the message to the emergency response unit and to the receiving unit corresponding to the receiving unit address.
摘要:
An apparatus and method is disclosed for providing transparent enhanced telecommunications services to subscribers by implementing an enhanced services platform on a local network exchange within the public telephone network. More specifically, the apparatus and method of the present invention is capable of providing a plurality of enhanced telecommunications services to a subscriber by using a voice-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services. In addition, the apparatus and method of the present invention may use a web-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services.
摘要:
In a communications system, a first packet network is provided. Packetized data is transferred between the system and one or more packet-based devices. A TDM network is provided, and data is transmitted in frames having slots. Data transmitted via the TDM network includes data for voice communications for telephony devices. The TDM network is selectively coupled to the first packet network and a WAN. A processor and a control bus interface circuit control transfer of packetized data and transmittal of data for voice communications. The processor controls processing of packetized data and data for voice communications. A switch/multiplexer selectively controls providing data to/from particular slots. The processor selectively controls voice communications from telephony devices over the TDM network and packet-based communications over the packet network. Voice communications that stay in a circuit-switched form occur over the TDM network and the WAN.
摘要:
A method and system for selectively establishing a communications connection between an origin and destination in a communications network based on one or mediations rules and one or more lists of prohibited and exempted destination identifiers including preferences either in real-time using a control unit or with a pre-check using an analysis unit while also providing notification messages associated with the allowed or designated allowed communications connections.
摘要:
Systems and methods by which voice/data communications may occur in multiple modes/protocols are disclosed. In particular, systems and methods are provided for multiple native mode/protocol voice and data transmissions and receptions with a computing system having a multi-bus structure, including, for example, a TDM bus and a packet bus, and multi-protocol framing engines. Such systems preferably include subsystem functions such as PBX, voice mail and other telephony functions, LAN hub and data router or switch functions. In preferred embodiments, a TDM bus and a packet bus are intelligently bridged and managed, thereby enabling such multiple mode/protocol voice and data transmissions to be intelligently managed and controlled with a single, integrated system. In particular, systems and methods for generating required telephony voltages directly on station cards, rather than on the basis of a large, central ringing or other power supply that supply such telephony voltages to each of the station cards, are disclosed. In accordance with the present invention, a plurality of station cards are provided in the telephony or communications system. One or more DC power supplies provide a source of DC voltage, such as 12 volts, to each of the station cards. The station cards are coupled to a processor of the system. The station cards may support a plurality of analog and/or digital telephony devices, such as telephones facsimile, voice mail, recording, speakerphone, conferencing or other type telephony devices.
摘要:
A system and method are provided for allowing a user to consent to call recording. A user is prompted to make a recording preference. The recording preference is stored in a table indexed by UCID (universal call ID) or as part of a UUI (user-to-user information) field of the call. A recording module and/or a compliance manager, both associated with a call center, are configured to record or not record the call based on the recording preference. The recording preference can be enforced on incoming and outgoing calls to and from the call center. Advantageously, the user's recording preference is enforced throughout the call, regardless of how the call is routed/transferred within the call center.
摘要:
A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client location telephone number which is transmitted across the telephone network. In one embodiment, the system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Another embodiment utilizes a spatial coordinate of an instantaneous location of a caller's mobile device as an input to a real-time process which identifies one or more client service locations corresponding to the location of the caller's device.
摘要:
Methods, systems, and products are disclosed for managing communications of a user. Identity information relating to the user is received, and a notification of a communication from a communicating partner is received. The user's preference for withholding the communication is obtained. An entry in a message log is created for the withheld communication. The message log is displayed to the user, such that the user is not notified of receipt of the withheld communication, yet receipt of the withheld communication is logged in the message log.