公开(公告)号：US20230206255A1

公开(公告)日：2023-06-29

申请号：US17646142

申请日：2021-12-27

Applicant: Google LLC

Inventor： Rui Zhong ,  Xu Gao ,  Colleen Conway Walsh ,  Aditya Padala ,  Hirak Mondal ,  Dayu Yuan ,  Ngoc Thuy Le ,  Zi Yang ,  Pradhat Kiran Bharathidhasan ,  Sarath Balasubramaniam Ramachandran

IPC: G06Q30/02 ,  G06F40/30 ,  G06N20/00

CPC classification number: G06Q30/0201 ,  G06F40/30 ,  G06N20/00

Abstract: A method for predicting a customer trust target metric includes receiving, from a business, a customer trust target metric definition defining a customer trust target metric customized by the business. The method also includes obtaining sentiment data representative of one or more interactions between a customer and the business. The sentiment data includes textual feedback data and non-textual metadata. The method also includes determining, using a natural language processing model, a sentiment score of the sentiment data. Further, the method includes predicting, using the sentiment score and the customer trust target metric definition, a respective customer trust target metric for a respective one of the one or more interactions between the customer and the business. The method also includes sending, to the business, the predicted respective customer trust target metric.

公开(公告)号：US10905038B1

公开(公告)日：2021-01-26

申请号：US16688384

申请日：2019-11-19

Applicant: Google LLC

Inventor： Federico Pio Centola ,  Zuowei Shen ,  Xu Gao ,  Shawn Emory Bender ,  Melanie Beauchemin ,  Mark Villegas ,  Gregory Sizikov ,  Chee Yee Chung

IPC: H05K9/00

Abstract: An electromagnetic interference (“EMI”) sheet attenuator includes a planar conductive layer, a first flexible substrate and a second flexible substrate. The first flexible substrate overlies the metal backing layer and including a conductive pattern on a surface of the first flexible substrate. The second flexible substrate overlies the first flexible substrate and also includes the conductive pattern. The conductive pattern on the second flexible substrate is aligned with the conductive pattern on the first flexible substrate.