公开(公告)号：US10127296B2

公开(公告)日：2018-11-13

申请号：US13082194

申请日：2011-04-07

申请人： Govindarajan Rangarajan ,  Ajoy Kumar ,  Narayan Kumar ,  Douglas Mueller ,  Matthew Conners ,  Darius Wallace

发明人： Govindarajan Rangarajan ,  Ajoy Kumar ,  Narayan Kumar ,  Douglas Mueller ,  Matthew Conners ,  Darius Wallace

IPC分类号： G06F17/30

摘要： Disclosed are methods and systems to provide coordinated identification of data items across a plurality of distributed data storage repositories (datastores). In one disclosed embodiment, a single configuration management database (CMDB) controls identification rights for all CIs as they are first identified in a master/slave relationship with all other CMDBs in the distributed environment. In a second embodiment, a plurality of CMDBs divide identification rights based upon coordination identification rules where certain CMDBs are assigned authoritative identification rights for CIs matching the rules of a particular CMDB in the distributed environment. In a third embodiment, one or more of the plurality of CMDBs may also have advisory identification rights for CIs which do not already have an identifiable unique identity and can coordinate with an authoritative CMDB to establish an identity for CIs.

公开(公告)号：US20120259812A1

公开(公告)日：2012-10-11

申请号：US13082194

申请日：2011-04-07

申请人： Govindarajan Rangarajan ,  Ajoy Kumar ,  Narayan Kumar ,  Douglas Mueller ,  Matthew Conners ,  Darius Wallace

发明人： Govindarajan Rangarajan ,  Ajoy Kumar ,  Narayan Kumar ,  Douglas Mueller ,  Matthew Conners ,  Darius Wallace

IPC分类号： G06F17/30

CPC分类号： G06F17/30575

摘要： Disclosed are methods and systems to provide coordinated identification of data items across a plurality of distributed data storage repositories (datastores). In one disclosed embodiment, a single configuration management database (CMDB) controls identification rights for all CIs as they are first identified in a master/slave relationship with all other CMDBs in the distributed environment. In a second embodiment, a plurality of CMDBs divide identification rights based upon coordination identification rules where certain CMDBs are assigned authoritative identification rights for CIs matching the rules of a particular CMDB in the distributed environment. In a third embodiment, one or more of the plurality of CMDBs may also have advisory identification rights for CIs which do not already have an identifiable unique identity and can coordinate with an authoritative CMDB to establish an identity for CIs.

摘要翻译： 公开的是提供跨多个分布式数据存储库（数据存储）的数据项的协调识别的方法和系统。 在一个公开的实施例中，单个配置管理数据库（CMDB）控制所有CI的标识权，因为它们首先在与分布式环境中的所有其他CMDB的主/从关系中识别。 在第二实施例中，多个CMDB基于协调识别规则划分标识权限，其中某些CMDB被分配权限识别权限，用于与分布式环境中的特定CMDB的规则匹配的CI。 在第三实施例中，多个CMDB中的一个或多个还可以具有对于尚未具有可识别的唯一身份的CI的咨询标识权，并且可以与权威CMDB协调以建立CI的身份。

公开(公告)号：US08554750B2

公开(公告)日：2013-10-08

申请号：US12685096

申请日：2010-01-11

申请人： Govindarajan Rangarajan ,  Darius Wallace ,  Narayan Kumar ,  Douglas Mueller

发明人： Govindarajan Rangarajan ,  Darius Wallace ,  Narayan Kumar ,  Douglas Mueller

IPC分类号： G06F17/00 ,  G06F7/00

CPC分类号： G06F17/30371 ,  G06F17/30303

摘要： Data is often populated into Configuration Management Databases (CMDBs) from different sources. Because the data can come from a variety of sources, it may have inconsistencies—and may even be incomplete. A Normalization Engine (NE) may be able to automatically clean up the incoming data based on certain rules and knowledge. In one embodiment, the NE takes each Configuration Item (CI) or group of CIs that are to be normalized and applies a rule or a set of rules to see if the data may be cleaned up, and, if so, updates the CI or group of CIs accordingly. In particular, one embodiment may allow for the CI's data to be normalized by doing a look up against a Product Catalog and/or an Alias Catalog. In another embodiment, the NE architecture could be fully extensible, allowing for the creation of custom, rules-based plug-ins by users and/or third parties.

摘要翻译： 数据通常从不同来源填充到配置管理数据库（CMDB）中。 因为数据可能来自各种来源，它可能会有不一致 - 甚至可能不完整。 标准化引擎（NE）可能能够根据某些规则和知识自动清理传入的数据。 在一个实施例中，NE采用要被归一化的每个配置项（CI）或CI组，并应用规则或一组规则来查看数据是否可以被清除，如果是，则更新CI或 相应的CI组。 特别地，一个实施例可以通过对产品目录和/或别名目录进行查找来允许对CI的数据进行归一化。 在另一个实施例中，NE架构可以是完全可扩展的，允许由用户和/或第三方创建自定义的基于规则的插件。

公开(公告)号：US20060136585A1

公开(公告)日：2006-06-22

申请号：US11204189

申请日：2005-08-15

申请人： Richard Mayfield ,  Douglas Mueller ,  Narayan Kumar

发明人： Richard Mayfield ,  Douglas Mueller ,  Narayan Kumar

IPC分类号： G06F15/173

CPC分类号： G06F7/14 ,  G06F7/20 ,  G06F7/36 ,  G06F17/30312 ,  G06F17/3053 ,  G06Q10/06 ,  H04L41/0233 ,  H04L41/0813 ,  H04L41/0893 ,  H04L41/12 ,  H04L61/1541

摘要： A method to reconcile multiple instances of a single computer resource identified by resource discovery operations includes: (1) accessing information describing one or more resources; (2) identifying, via the accessed information, at least one resource that has been detected or discovered by at least two of the discovery operations; and (3) merging attributes associated with the identified resource from each of the at least two discovery operations into a single, reconciled resource object. Illustrative “resources” include, but are not limited to, computer systems, components of computer systems, data storage systems, switches, routers, memory, software applications (e.g., accounting and database applications), operating systems and business services (e.g., order entry or change management and tracking services).

摘要翻译： 通过资源发现操作识别的单个计算机资源的多个实例的协调方法包括：（1）访问描述一个或多个资源的信息; （2）通过所访问的信息识别由至少两个发现操作检测到或发现的至少一个资源; 以及（3）将与所识别的资源相关联的属性从与所述至少两个发现操作中的每一个合并到一个单独的已对帐资源对象中。 说明性的“资源”包括但不限于计算机系统，计算机系统的组件，数据存储系统，交换机，路由器，存储器，软件应用（例如会计和数据库应用），操作系统和商业服务（例如，订单 进入或变更管理和跟踪服务）。

公开(公告)号：US09137115B2

公开(公告)日：2015-09-15

申请号：US11204189

申请日：2005-08-15

申请人： Richard Mayfield ,  Douglas Mueller ,  Narayan Kumar

发明人： Richard Mayfield ,  Douglas Mueller ,  Narayan Kumar

IPC分类号： H04L12/751 ,  G06F7/14 ,  H04L12/24 ,  G06F7/20 ,  G06F7/36 ,  G06Q10/06

CPC分类号： G06F7/14 ,  G06F7/20 ,  G06F7/36 ,  G06F17/30312 ,  G06F17/3053 ,  G06Q10/06 ,  H04L41/0233 ,  H04L41/0813 ,  H04L41/0893 ,  H04L41/12 ,  H04L61/1541

摘要： A method to reconcile multiple instances of a single computer resource identified by resource discovery operations includes: (1) accessing information describing one or more resources; (2) identifying, via the accessed information, at least one resource that has been detected or discovered by at least two of the discovery operations; and (3) merging attributes associated with the identified resource from each of the at least two discovery operations into a single, reconciled resource object. Illustrative “resources” include, but are not limited to, computer systems, components of computer systems, data storage systems, switches, routers, memory, software applications (e.g., accounting and database applications), operating systems and business services (e.g., order entry or change management and tracking services).

摘要翻译： 通过资源发现操作识别的单个计算机资源的多个实例的协调方法包括：（1）访问描述一个或多个资源的信息; （2）通过所访问的信息识别由至少两个发现操作检测到或发现的至少一个资源; 以及（3）将与所识别的资源相关联的属性从与所述至少两个发现操作中的每一个合并到一个单独的已对帐资源对象中。 说明性的“资源”包括但不限于计算机系统，计算机系统的组件，数据存储系统，交换机，路由器，存储器，软件应用（例如会计和数据库应用），操作系统和业务服务（例如，订单 进入或变更管理和跟踪服务）。

公开(公告)号：US08887133B2

公开(公告)日：2014-11-11

申请号：US11741709

申请日：2007-04-27

申请人： Kia Behnia ,  Douglas Mueller

发明人： Kia Behnia ,  Douglas Mueller

IPC分类号： G06F9/44

CPC分类号： G06F8/71 ,  G06F8/70

摘要： An automated change management method and system has a change tool that associates a first identifier with each request to change the configuration of an Information Technology infrastructure. Tasks are configured to implement the change, and the change tool associates a second identifier with each of the tasks. The change tool sends task instructions to implementation tools to perform the tasks where each of the task instructions includes the first and second identifiers. The change tool receives responses to the task instructions where each response includes the first and second identifiers and an implementation result. The change tool maps/associates each of the implementation results to the associated change request and task based on the first and second identifiers. The associated results can be made available to a user for review, interpretation, etc. and can be used to drive subsequent processing by other task in the change process.

摘要翻译： 自动变更管理方法和系统具有将第一标识符与每个请求相关联的改变工具，以改变信息技术基础设施的配置。 任务被配置为实现更改，并且更改工具将第二标识符与每个任务相关联。 更改工具向任务指令发送执行工具以执行其中每个任务指令包括第一和第二标识符的任务。 更改工具接收对任务指令的响应，其中每个响应包括第一和第二标识符以及实现结果。 更改工具基于第一和第二标识符将每个实现结果映射/关联到相关联的改变请求和任务。 可以将相关联的结果提供给用户进行审查，解释等，并且可以用于驱动在改变过程中的其他任务的后续处理。

公开(公告)号：US20110239190A1

公开(公告)日：2011-09-29

申请号：US12835908

申请日：2010-07-14

申请人： Douglas Mueller ,  Charles A. Mousseau

发明人： Douglas Mueller ,  Charles A. Mousseau

IPC分类号： G06F9/44

CPC分类号： H04L63/08 ,  G06F8/65 ,  G06F8/71 ,  G06F9/44536 ,  G06F17/30424

摘要： Techniques for overlaying objects of a software application with other objects allow modification and customization of the application by one or more users in different ways, without storing multiple modified copies of the application. The technique allows configuring the software application to execute using overlaid objects instead of the base objects contained in the software application. In some embodiments, the base objects for the software application and the overlaid objects are stored in a datastore, and a runtime embodiment causes execution of the overlaid objects instead of the base objects.

摘要翻译： 用于将软件应用程序的对象覆盖到其他对象的技术允许一个或多个用户以不同方式修改和定制应用程序，而不存储应用程序的多个修改的副本。 该技术允许使用重叠对象而不是软件应用程序中包含的基础对象来配置软件应用程序。 在一些实施例中，用于软件应用程序的基础对象和重叠对象被存储在数据存储区中，并且运行时实施例引起重叠对象的执行而不是基础对象。

公开(公告)号：US20070256050A1

公开(公告)日：2007-11-01

申请号：US11741709

申请日：2007-04-27

申请人： Kia Behnia ,  Douglas Mueller

发明人： Kia Behnia ,  Douglas Mueller

IPC分类号： G06F9/44

CPC分类号： G06F8/71 ,  G06F8/70

摘要： An automated change management method and system has a change tool that associates a first identifier with each request to change the configuration of an Information Technology infrastructure. Tasks are configured to implement the change, and the change tool associates a second identifier with each of the tasks. The change tool sends task instructions to implementation tools to perform the tasks where each of the task instructions includes the first and second identifiers. The change tool receives responses to the task instructions where each response includes the first and second identifiers and an implementation result. The change tool maps/associates each of the implementation results to the associated change request and task based on the first and second identifiers. The associated results can be made available to a user for review, interpretation, etc. and can be used to drive subsequent processing by other task in the change process.

摘要翻译： 自动变更管理方法和系统具有将第一标识符与每个请求相关联的改变工具，以改变信息技术基础设施的配置。 任务被配置为实现更改，并且更改工具将第二标识符与每个任务相关联。 更改工具向任务指令发送执行工具以执行其中每个任务指令包括第一和第二标识符的任务。 更改工具接收对任务指令的响应，其中每个响应包括第一和第二标识符以及实现结果。 更改工具基于第一和第二标识符将每个实现结果映射/关联到相关联的改变请求和任务。 可以将相关联的结果提供给用户进行审查，解释等，并且可以用于驱动在改变过程中的其他任务的后续处理。

公开(公告)号：US10592829B2

公开(公告)日：2020-03-17

申请号：US13006127

申请日：2011-01-13

申请人： Douglas Mueller

发明人： Douglas Mueller

IPC分类号： G06Q10/06

摘要： Disclosed are methods and systems to automatically integrate work requests from multiple Spoke systems at a centralized Hub system. In one embodiment, a Hub system receives a portion of a work request from a problem tracking system executing in the region (e.g., geographic area or network subnet) of an associated Spoke system. The request comprises enough information for the Hub system to prioritize this work request against other work requests already received from this same Spoke system, other Spoke systems in the same region, or even other Spoke systems from other regions. A Hub user can then be presented with an integrated work queue of requests to service after they have been properly prioritized. The Hub user may be supporting multiple clients in an outsourcing style Information Technology (IT) support model or a call center model. Supported clients can execute on different data center platforms, at the same time.

公开(公告)号：US09122719B2

公开(公告)日：2015-09-01

申请号：US11538393

申请日：2006-10-03

申请人： Douglas Mueller ,  Jiani Chen

发明人： Douglas Mueller ,  Jiani Chen

IPC分类号： G06F17/30

CPC分类号： G06F17/30557 ,  G06F9/44505 ,  G06F17/30389 ,  G06F17/3056

摘要： A database federation mechanism permits one or more applications external to the database to be registered. Applications so registered may be automatically invoked in response to database queries—where such invocation utilizes data from specific database entries.

摘要翻译： 数据库联合机制允许注册数据库外部的一个或多个应用程序。 可以自动调用这样注册的应用程序以响应数据库查询，其中这种调用利用来自特定数据库条目的数据。