Maintenance management point service system, server machine, computer terminal, program, recording medium, and maintenance management point service system processing method
    1.
    发明申请
    Maintenance management point service system, server machine, computer terminal, program, recording medium, and maintenance management point service system processing method 有权
    维护管理点服务系统,服务器机,计算机终端,程序,记录介质和维护管理点服务系统处理方法

    公开(公告)号:US20050044204A1

    公开(公告)日:2005-02-24

    申请号:US10929949

    申请日:2004-08-31

    摘要: A computer terminal 110 connected to a manufacturing apparatus 120 as an object of the maintenance management is connected to a server machine 210 providing a maintenance management service by a network 500, enabling bi-directional communication. The computer terminal transmits status information on an apparatus as an object of the maintenance management to the server machine in response to a status information transmission request received from a server at every predetermined interval. The server machine includes a status point information management database for storing status points generated according to status information and determines whether status information has been received at every predetermined interval. Each time it is determined that status information is received, a predetermined point is added so as to update the status points of the status point information management database. This can encourage a customer to perform maintenance by him/herself and reduce workload of a serviceman.

    摘要翻译: 连接到作为维护管理对象的制造装置120的计算机终端110连接到由网络500提供维护管理服务的服务器机器210,从而实现双向通信。 计算机终端响应于从每个预定间隔从服务器接收到的状态信息发送请求,将关于作为维护管理对象的装置的状态信息发送到服务器机器。 服务器机器包括状态点信息管理数据库,用于存储根据状态信息生成的状态点,并且确定是否已经以每个预定间隔接收到状态信息。 每次确定接收到状态信息时,添加预定点以更新状态点信息管理数据库的状态点。 这可以鼓励客户自己进行维护,减少维修人员的工作量。

    Point-based customer tracking and maintenance incentive system

    公开(公告)号:US07958235B2

    公开(公告)日:2011-06-07

    申请号:US12708145

    申请日:2010-02-18

    IPC分类号: G06F15/173

    摘要: A computer terminal connected to a manufacturing apparatus as an object of the maintenance management is connected to a server machine providing a maintenance management service by a network, enabling bi-directional communication. The computer terminal monitors whether or not the object apparatus is restarted and transmits restart information indicating restart completion due to maintenance performed on the object apparatus by the customer to the server machine upon determining that the object apparatus is restarted. The server machine generates a random number within the specific range when receiving the restart information from the computer terminal, retrieves points corresponding to the random number from the lottery point setting storage unit, and stores the retrieved points in the lottery point storage unit. This can encourage the customer to perform maintenance on the object apparatus in order to indicate said restart completion to obtain more points.

    POINT-BASED CUSTOMER TRACKING AND MAINTENANCE INCENTIVE SYSTEM

    公开(公告)号:US20100145781A1

    公开(公告)日:2010-06-10

    申请号:US12708193

    申请日:2010-02-18

    摘要: A computer terminal 110 connected to a manufacturing apparatus 120 as an object of the maintenance management is connected to a server machine 210 providing a maintenance management service by a network 500, enabling bi-directional communication. The computer terminal transmits status information on an apparatus as an object of the maintenance management to the server machine in response to a status information transmission request received from a server at every predetermined interval. The server machine includes a status point information management database for storing status points generated according to status information and determines whether status information has been received at every predetermined interval. Each time it is determined that status information is received, a predetermined point is added so as to update the status points of the status point information management database. This can encourage a customer to perform maintenance by him/herself and reduce workload of a serviceman.

    POINT-BASED CUSTOMER TRACKING AND MAINTENANCE INCENTIVE SYSTEM
    4.
    发明申请
    POINT-BASED CUSTOMER TRACKING AND MAINTENANCE INCENTIVE SYSTEM 有权
    基于点的客户跟踪和维护激励系统

    公开(公告)号:US20100145780A1

    公开(公告)日:2010-06-10

    申请号:US12708145

    申请日:2010-02-18

    摘要: A computer terminal 110 connected to a manufacturing apparatus 120 as an object of the maintenance management is connected to a server machine 210 providing a maintenance management service by a network 500, enabling bi-directional communication. The computer terminal transmits status information on an apparatus as an object of the maintenance management to the server machine in response to a status information transmission request received from a server at every predetermined interval. The server machine includes a status point information management database for storing status points generated according to status information and determines whether status information has been received at every predetermined interval. Each time it is determined that status information is received, a predetermined point is added so as to update the status points of the status point information management database. This can encourage a customer to perform maintenance by him/herself and reduce workload of a serviceman.

    摘要翻译: 连接到作为维护管理对象的制造装置120的计算机终端110连接到由网络500提供维护管理服务的服务器机器210,从而实现双向通信。 计算机终端响应于从每个预定间隔从服务器接收到的状态信息发送请求,将关于作为维护管理对象的装置的状态信息发送到服务器机器。 服务器机器包括状态点信息管理数据库,用于存储根据状态信息生成的状态点,并且确定是否已经以每个预定间隔接收到状态信息。 每次确定接收到状态信息时,添加预定点以更新状态点信息管理数据库的状态点。 这可以鼓励客户自己进行维护,减少维修人员的工作量。

    Optimum service selection assisting system
    5.
    发明授权
    Optimum service selection assisting system 有权
    最优服务选择辅助系统

    公开(公告)号:US08527314B2

    公开(公告)日:2013-09-03

    申请号:US10890152

    申请日:2004-07-14

    IPC分类号: G06Q10/00

    摘要: A user terminal is connected through the Internet to a server. On the basis of the identification information of the client inputted from the client terminal, the server extracts an service selected by the client from a database for user management, further, extracts calculated maintenance contents for each service from a database for service management and sends them to the user terminal. Thus, the user can collect maintenance contents, such as the staff capable of providing service, the time until the user receives a service, and the charge, so that the user can utilize the information as indications to select an optimal service such as maintenance.

    摘要翻译: 用户终端通过因特网连接到服务器。 根据从客户终端输入的客户端的识别信息,服务器从数据库中提取客户端选择的服务进行用户管理,并从服务管理数据库中提取每个服务的维护内容,并将其发送给 到用户终端。 因此,用户可以收集诸如能够提供服务的人员的维护内容,直到用户接收到服务的时间和费用,使得用户可以利用该信息作为选择诸如维护的最佳服务的指示。

    Point-based customer tracking and maintenance incentive system
    6.
    发明授权
    Point-based customer tracking and maintenance incentive system 有权
    基于点的客户跟踪和维护激励系统

    公开(公告)号:US08032629B2

    公开(公告)日:2011-10-04

    申请号:US12708145

    申请日:2010-02-18

    IPC分类号: G06F15/173

    摘要: A computer terminal connected to a manufacturing apparatus as an object of the maintenance management is connected to a server machine providing a maintenance management service by a network, enabling bi-directional communication. The computer terminal monitors whether or not the object apparatus is restarted and transmits restart information indicating restart completion due to maintenance performed on the object apparatus by the customer to the server machine upon determining that the object apparatus is restarted. The server machine generates a random number within the specific range when receiving the restart information from the computer terminal, retrieves points corresponding to the random number from the lottery point setting storage unit, and stores the retrieved points in the lottery point storage unit. This can encourage the customer to perform maintenance on the object apparatus in order to indicate said restart completion to obtain more points.

    摘要翻译: 连接到作为维护管理对象的制造装置的计算机终端连接到由网络提供维护管理服务的服务器机器,从而实现双向通信。 计算机终端在确定对象装置重新启动时,监视对象装置是否重新启动,并且由客户向服务器机器发送指示由对象装置进行的维护而指示重新启动完成的重启信息。 当从计算机终端接收重启信息时,服务器机器产生特定范围内的随机数,从彩票点设定存储单元检索与该随机数相对应的点,并将检索到的点存储在彩票点存储单元中。 这可以鼓励客户在对象设备上执行维护,以指示所述重启完成以获得更多的点。

    Point-based customer tracking and maintenance incentive system
    7.
    发明授权
    Point-based customer tracking and maintenance incentive system 有权
    基于点的客户跟踪和维护激励系统

    公开(公告)号:US07698149B2

    公开(公告)日:2010-04-13

    申请号:US10929949

    申请日:2004-08-31

    IPC分类号: G06Q10/00 G06F15/173

    摘要: A computer terminal 110 connected to a manufacturing apparatus 120 as an object of the maintenance management is connected to a server machine 210 providing a maintenance management service by a network 500, enabling bi-directional communication. The computer terminal transmits status information on an apparatus as an object of the maintenance management to the server machine in response to a status information transmission request received from a server at every predetermined interval. The server machine includes a status point information management database for storing status points generated according to status information and determines whether status information has been received at every predetermined interval. Each time it is determined that status information is received, a predetermined point is added so as to update the status points of the status point information management database. This can encourage a customer to perform maintenance by him/herself and reduce workload of a serviceman.

    摘要翻译: 连接到作为维护管理对象的制造装置120的计算机终端110连接到由网络500提供维护管理服务的服务器机器210,从而实现双向通信。 计算机终端响应于从每个预定间隔从服务器接收到的状态信息发送请求,将关于作为维护管理对象的装置的状态信息发送到服务器机器。 服务器机器包括状态点信息管理数据库,用于存储根据状态信息生成的状态点,并且确定是否已经以每个预定间隔接收到状态信息。 每次确定接收到状态信息时,添加预定点以更新状态点信息管理数据库的状态点。 这可以鼓励客户自己进行维护,减少维修人员的工作量。

    Point-based customer tracking and maintenance incentive system
    8.
    发明授权
    Point-based customer tracking and maintenance incentive system 有权
    基于点的客户跟踪和维护激励系统

    公开(公告)号:US07975049B2

    公开(公告)日:2011-07-05

    申请号:US12708193

    申请日:2010-02-18

    IPC分类号: G06F15/173

    摘要: A computer terminal connected to a manufacturing apparatus as an object of the maintenance management is connected to a server machine providing a maintenance management service by a network, enabling bi-directional communication. The computer terminal transmits maintenance information including a kind of a maintenance method executed at the customer side to the server machine. The server machine acquires the kind of the maintenance method from the maintenance information received from the computer terminal, retrieves points corresponding to the kind of the maintenance method, and stores the retrieved points in a maintenance point storage unit. More points are set for more time consuming maintenance. This can encourage the customer to perform more time consuming maintenance on the manufacturing apparatus in order to obtain more points.

    摘要翻译: 连接到作为维护管理对象的制造装置的计算机终端连接到由网络提供维护管理服务的服务器机器,从而实现双向通信。 计算机终端将包括在客户端执行的一种维护方法的维护信息发送到服务器机器。 服务器机器从从计算机终端接收的维护信息中获取维护方法的种类,检索与维护方法的种类对应的点,并将检索到的点存储在维护点存储单元中。 更多的点被设置为更加耗时的维护。 这可以鼓励客户在制造设备上执行更多的耗时维护,以获得更多的积分。

    Plasma processing device and baffle plate thereof
    10.
    发明申请
    Plasma processing device and baffle plate thereof 有权
    等离子体处理装置及挡板

    公开(公告)号:US20050167052A1

    公开(公告)日:2005-08-04

    申请号:US10508700

    申请日:2003-03-28

    CPC分类号: H01J37/32834 H01J37/32633

    摘要: A plasma processing device able to positively enhance a process-gas exhaust efficiency in a processing region and restrict plasma leaking. A processing container of a magnetron type parallel plate plasma processing device has a separator for separating the inside of the processing container into a processing region and an exhaust region. The separator has a plurality of gas passage holes to establish communication between the processing region and the exhaust region, and includes a non-conductive member. A conductive member is disposed on a gas passage-side surface facing the gas passage holes. A voltage V is applied by a power supply to the conductive member so that the gas passage-side surface is at a potential higher than that of a processing-region surface.

    摘要翻译: 一种等离子体处理装置,其能够积极地提高处理区域中的处理气体排出效率并限制等离子体泄漏。 磁控管型平行板等离子体处理装置的处理容器具有用于将处理容器内部分离成处理区域和排气区域的分离器。 分离器具有多个气体通过孔,用于建立处理区域和排气区域之间的连通,并且包括非导电构件。 导电构件设置在面对气体通过孔的气体通道侧表面上。 通过电源将电压V施加到导电部件,使得气体通路侧表面处于比处理区域表面更高的电位。