公开(公告)号：US20140149174A1

公开(公告)日：2014-05-29

申请号：US13685362

申请日：2012-11-26

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Geraldine L. Abbott ,  Sherif A. Goma ,  Allen D. Grussing ,  Richard D. Howard ,  Sinem Guven Kaya ,  Peter Lorenzen ,  Sergey Makogon ,  Satya Nitta ,  Anatoli Olkhovets ,  Natalia M. Ruderman ,  Shu Tao

IPC: G06Q10/06

CPC classification number: G06Q10/0635

Abstract: A method for predicting and quantifying risk in information technology (IT) service contracts includes comparing features of a new IT service contract with similar features from one or more previous IT service contracts selected from a plurality of previous IT service contracts to calculate a similarity value between each pair of the new IT service contract and one of the one or more previous IT service contracts, aggregating the similarity values, and using the aggregated similarity values with a prediction model to predict risk factors affecting the new IT service contract and to quantify an impact of each predicted risk factor on an expected gross profit margin.