Abstract:
Automatic measurement of semantic textual similarity of conversations, by: receiving two conversation texts, each comprising a sequence of utterances; encoding each of the sequences of utterances into a corresponding sequence of semantic representations; computing a minimal edit distance between the sequences of semantic representations; and, based on the computation of the minimal edit distance, performing at least one of: quantifying a semantic similarity between the two conversation texts, and outputting an alignment of the two sequences of utterances with each other.
Abstract:
A method, computer system, and a computer program product for automated agent intent detection enhancement are provided. A first message from a first user is received. The first message is generated during a first conversation between the first user and a first automated agent. A computer produces a second message that includes a same request as the first message but a different language modality than the first message. The second message and the first message are combined to form a combined message. The combined message is input into the first automated agent such that the first automated agent produces an intent classification for the first message.
Abstract:
A method comprising using at least one hardware processor for: receiving a multi-objective optimization problem; projecting a Pareto frontier of candidate solutions for said multi-objective optimization problem to a hyperplane; decomposing said hyperplane into multiple Voronoi regions each associated with a candidate solution of said candidate solutions; determining a robustness degree for each candidate solution of said candidate solutions, by computing a hypervolume for each region of said multiple Voronoi regions; and ranking said candidate solutions based on the robustness degree.
Abstract:
A method of selecting a group from a plurality of multi objective designs which comply with a plurality of objectives. The method comprises providing a plurality of multi objective designs, each the multi objective design having a plurality of multi objective design objective values which comply with at least one constraint of a Pareto Frontier of an objective space of a plurality of objectives, selecting a group from the plurality of multi objective designs, each member of the group is selected according to a match between at least one objective of respective the plurality of objectives and at least one of a respective gain threshold and a respective loss threshold, and outputting the group.
Abstract:
A method, apparatus, and system are provided for resolving conflicts between training data conflicts by retrieving independent training data sets, each comprising a plurality of intents and end-user utterances for use in training one or more classifiers to recognize a corresponding intent from one or more of the end-user utterances, providing a first test end-user utterance associated with a first intent from the first independent training data set to the one or more classifiers to select an output intent generated by the one or more classifiers; identifying a first conflict when the first intent does not match the output intent, and automatically generating, by the system, one or more conflict resolution recommendations for display and selection by an end user to resolve the first conflict.
Abstract:
A method, system, and apparatus are provided for resolving conflicts between training data conflicts by retrieving independent training data sets, each comprising a plurality of intents and end-user utterances for use in training one or more classifiers to recognize a corresponding intent from one or more of the end-user utterances, providing a first test end-user utterance associated with a first intent from the first independent training data set to the one or more classifiers to select an output intent generated by the one or more classifiers; identifying a first conflict when the first intent does not match the output intent, and automatically generating, by the system, one or more conflict resolution recommendations for display and selection by an end user to resolve the first conflict.
Abstract:
A computerized method of providing a multiobjective optimal design through user interactive navigation, comprising: 1) Designating a user reference design which defines multiple objectives in a design space. 2) Exploring the design space to identify a multiobjective optimal design, evolved from the reference design, through multiple navigation iterations. During each iteration the user is interacted to reach an intermediate candidate design which is closer to a Pareto frontier. Each iteration comprising: (a) Identifying and presenting the user, optimal designs which are closer to the Pareto frontier and are within a pre-defined evolution distance from an intermediate design of previous iteration, improving one or more of the objectives. (b) Selecting a preferred design from those candidate designs, according to user instructions, the preferred design is used as the starting point for the next iteration. (c) Outputting the preferred design selected at the final iteration and considered as the multiobjective optimal design.
Abstract:
A method of creating a system having pluggable analysis viewpoints over a design space model based on templates for analytical representation of different system aspects, comprising: a) Ontologically representing each of a plurality of system viewpoints with a subset of the components and classes using attributes and inter-attribute relationships. b) Automatically creating a unified design space model represented by the design space components according to a plurality of user defined pluggable analysis viewpoints and modeling viewpoints. c) Automatically generating a design space model derived from a plurality of analysis and modeling viewpoints. d) Receiving at least one change marked by a user with respect to a certain one of the plurality of analysis and modeling viewpoints. e) Automatically updating the design space model and the plurality of viewpoint models to reflect the at least one change. f) Outputting the updated design space model and the plurality of viewpoint models.
Abstract:
A method, computer system, and a computer program product for automated agent intent detection enhancement are provided. A first message from a first user is received. The first message is generated during a first conversation between the first user and a first automated agent. A computer produces a second message that includes a same request as the first message but a different language modality than the first message. The second message and the first message are combined to form a combined message. The combined message is input into the first automated agent such that the first automated agent produces an intent classification for the first message.
Abstract:
The computer receives a group of conversation data associated with the escalation node, identifies agent responses in the conversation data, and clusters them into agent response types. The computer identifies dialog state feature value sets for the conversations. The computer identifies feature value set associations with response types, and generates, Boolean expressions representing the feature value sets associated with each of the response types. The computer makes a recommendation to add to at least one child node for the escalation node, with the child node corresponding to one of the response types. The child node has, as an entry condition, the Boolean expression for the response type to which the child node corresponds. The child node has as an action, which according to some aspects, provides a response representative of the cluster of agent responses for the response type to which the child node corresponds.