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公开(公告)号：US12141540B2
公开(公告)日：2024-11-12
申请号：US17653452
申请日：2022-03-03
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Segev Shlomov , Inbal Ronen , Ella Rabinovich , David Boaz , Ofer Lavi , Ateret Anaby-Tavor
Abstract: A method, computer system, and a computer program product for automated agent intent detection enhancement are provided. A first message from a first user is received. The first message is generated during a first conversation between the first user and a first automated agent. A computer produces a second message that includes a same request as the first message but a different language modality than the first message. The second message and the first message are combined to form a combined message. The combined message is input into the first automated agent such that the first automated agent produces an intent classification for the first message.
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公开(公告)号：US11605386B2
公开(公告)日：2023-03-14
申请号：US17000397
申请日：2020-08-24
Applicant: International Business Machines Corporation
Inventor： Ofer Lavi , Alon Jacovi , David Amid , David Boaz , Inbal Ronen , Ateret Anaby Tavor , Ori Bar El
IPC: G10L15/30 , G10L15/197 , G10L15/32
Abstract: The computer receives a group of conversation data associated with the escalation node, identifies agent responses in the conversation data, and clusters them into agent response types. The computer identifies dialog state feature value sets for the conversations. The computer identifies feature value set associations with response types, and generates, Boolean expressions representing the feature value sets associated with each of the response types. The computer makes a recommendation to add to at least one child node for the escalation node, with the child node corresponding to one of the response types. The child node has, as an entry condition, the Boolean expression for the response type to which the child node corresponds. The child node has as an action, which according to some aspects, provides a response representative of the cluster of agent responses for the response type to which the child node corresponds.
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公开(公告)号：US20180189377A1
公开(公告)日：2018-07-05
申请号：US15398035
申请日：2017-01-04
Applicant: International Business Machines Corporation
Inventor： Maya Barnea , Avraham A. Kaplan , Shiri Kremer , Lior Leiba , Inbal Ronen
CPC classification number: G06F16/287 , G06F16/24578 , G06F16/248 , G06F17/248 , G06Q50/01 , H04L67/22 , H04L67/2833
Abstract: An approach for creating personalized recommended social media actions to improve social eminence within a social network. A social action engine receives persona social traits, social graphs associated with a user. The social action engine receives predetermined recommendation templates for grouping recommended social actions. The social action engine creates a matching matrix based on matching action categories of the recommendation templates with the persona social traits for the user. The social action engine scores matching matrix cells of the matching matrix with a pattern score based on the persona social traits. The social action engine analyzes the social graphs to create the recommended social actions and outputs the recommended social actions where the recommended social actions are grouped by the recommendation templates respectively.
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公开(公告)号：US11151663B2
公开(公告)日：2021-10-19
申请号：US16185013
申请日：2018-11-09
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Leonid Bolshinsky , Inbal Ronen , Eitan Shapiro , Arnon Yogev
IPC: G06F16/245 , G06Q50/00 , G06F16/951 , G06F16/33 , G06F16/2455 , G06F16/2457 , G06F16/248
Abstract: A document-oriented search can be executed to generate a set of document results, at least one of the documents associated with at least one potential expert. The document results can be analyzed to produce a list of potential experts. An expertise score for at least one of the potential experts can be calculated based on a content score and a metadata score for the at least one of the potential experts. A confidence score for the potential expert can be calculated based on a diversity-constrained content score and a diversity-constrained metadata score for the at least one of the potential experts, the diversity-constrained content score and the diversity-constrained metadata score calculated using an evidence diversity score for the at least one of the potential experts. A list of experts with associated confidence scores that are above a confidence score threshold can be sent to a client device.
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公开(公告)号：US10574613B2
公开(公告)日：2020-02-25
申请号：US15478540
申请日：2017-04-04
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Lior Leiba , Inbal Ronen , Naama Tepper
Abstract: A method, computer system, and a computer program product for generating a chat summary personalized to a user is provided. The present invention may include receiving a plurality of input interactions associated with the user. The present invention may include determining a user profile based on the received plurality of input interactions, whereby the determined user profile includes a plurality of topics of interest. The present invention may include receiving a plurality of missed messages. The present invention may include determining a plurality of message clusters from the plurality of missed messages, whereby a topic is associated with each message cluster. The present invention may include ranking the determined plurality of message clusters based on comparing the topic associated with each message cluster to the plurality of topics of interest. The present invention may include presenting the ranked plurality of message clusters to the user.
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Patent Agency Ranking
公开(公告)号：US20180287981A1
公开(公告)日：2018-10-04
申请号：US15478540
申请日：2017-04-04
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Lior Leiba , Inbal Ronen , Naama Tepper
CPC classification number: H04L51/16 , G06Q10/10 , G06Q50/01 , H04L12/1813 , H04L51/32 , H04L67/22 , H04L67/306
Abstract: A method, computer system, and a computer program product for generating a chat summary personalized to a user is provided. The present invention may include receiving a plurality of input interactions associated with the user. The present invention may include determining a user profile based on the received plurality of input interactions, whereby the determined user profile includes a plurality of topics of interest. The present invention may include receiving a plurality of missed messages. The present invention may include determining a plurality of message clusters from the plurality of missed messages, whereby a topic is associated with each message cluster. The present invention may include ranking the determined plurality of message clusters based on comparing the topic associated with each message cluster to the plurality of topics of interest. The present invention may include presenting the ranked plurality of message clusters to the user.
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公开(公告)号：US11151664B2
公开(公告)日：2021-10-19
申请号：US16435567
申请日：2019-06-10
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Leonid Bolshinsky , Inbal Ronen , Eitan Shapiro , Arnon Yogev
IPC: G06F16/245 , G06Q50/00 , G06F16/951 , G06F16/33 , G06F16/2455 , G06F16/2457 , G06F16/248
Abstract: A document-oriented search can be executed to generate a set of document results, at least one of the documents associated with at least one potential expert. The document results can be analyzed to produce a list of potential experts. An expertise score for at least one of the potential experts can be calculated based on a content score and a metadata score for the at least one of the potential experts. A confidence score for the potential expert can be calculated based on a diversity-constrained content score and a diversity-constrained metadata score for the at least one of the potential experts, the diversity-constrained content score and the diversity-constrained metadata score calculated using an evidence diversity score for the at least one of the potential experts. A list of experts with associated confidence scores that are above a confidence score threshold can be sent to a client device.
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公开(公告)号：US10319048B2
公开(公告)日：2019-06-11
申请号：US14837770
申请日：2015-08-27
Applicant: International Business Machines Corporation
Inventor： Leonid Bolshinsky , Inbal Ronen , Eitan Shapiro , Arnon Yogev
IPC: G06F16/00 , G06Q50/00 , G06F16/951 , G06F16/33
Abstract: A method includes executing, via a processor, a document-oriented search based on a query in an index of documents to generate a set of document results, each document associated with at least one potential expert. The method includes analyzing the document results to produce a list of potential experts. The method includes calculating an expertise score for each potential expert based on a calculated content score and metadata score for each potential expert. The method includes calculating an evidence diversity score for each potential expert. The method includes calculating a confidence score for each potential expert based on a diversity-constrained content score and a diversity-constrained metadata score for each potential expert. The method includes displaying a list of potential experts with associated confidence scores.
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公开(公告)号：US20190079936A1
公开(公告)日：2019-03-14
申请号：US16185013
申请日：2018-11-09
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Leonid Bolshinsky , Inbal Ronen , Eitan Shapiro , Arnon Yogev
Abstract: A document-oriented search can be executed to generate a set of document results, at least one of the documents associated with at least one potential expert. The document results can be analyzed to produce a list of potential experts. An expertise score for at least one of the potential experts can be calculated based on a content score and a metadata score for the at least one of the potential experts. A confidence score for the potential expert can be calculated based on a diversity-constrained content score and a diversity-constrained metadata score for the at least one of the potential experts, the diversity-constrained content score and the diversity-constrained metadata score calculated using an evidence diversity score for the at least one of the potential experts. A list of experts with associated confidence scores that are above a confidence score threshold can be sent to a client device.
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公开(公告)号：US10146839B2
公开(公告)日：2018-12-04
申请号：US14573561
申请日：2014-12-17
Applicant: International Business Machines Corporation
Inventor： Leonid Bolshinsky , Inbal Ronen , Eitan Shapiro , Arnon Yogev
Abstract: A method includes executing, via a processor, a document-oriented search based on a query in an index of documents to generate a set of document results, each document associated with at least one potential expert. The method includes analyzing the document results to produce a list of potential experts. The method includes calculating an expertise score for each potential expert based on a calculated content score and metadata score for each potential expert. The method includes calculating an evidence diversity score for each potential expert. The method includes calculating a confidence score for each potential expert based on a diversity-constrained content score and a diversity-constrained metadata score for each potential expert. The method includes displaying a list of potential experts with associated confidence scores.
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