公开(公告)号：US20220215328A1

公开(公告)日：2022-07-07

申请号：US17143524

申请日：2021-01-07

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Yang Chen ,  Li Cao ,  Ya Ju Yan ,  Zhou Kun ,  Li Hong Qi ,  Xiao Juan Chen

IPC: G06Q10/06 ,  G06N20/00

Abstract: An automated method for determining a complexity of a task. The method includes extracting data from the plurality of historical support tickets to generate training data. The method trains a complexity model to predict a complexity value of a task associated with a support ticket using the training data. The method predicts, using the complexity model, the complexity value of a new task associated with a new support ticket.

公开(公告)号：US11501225B2

公开(公告)日：2022-11-15

申请号：US17143524

申请日：2021-01-07

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Yang Chen ,  Li Cao ,  Ya Ju Yan ,  Zhou Kun ,  Li Hong Qi ,  Xiao Juan Chen

IPC: G06Q10/06 ,  G06N20/00

Abstract: An automated method for determining a complexity of a task. The method includes extracting data from the plurality of historical support tickets to generate training data. The method trains a complexity model to predict a complexity value of a task associated with a support ticket using the training data. The method predicts, using the complexity model, the complexity value of a new task associated with a new support ticket.

公开(公告)号：US20200249809A1

公开(公告)日：2020-08-06

申请号：US16267984

申请日：2019-02-05

Applicant: International Business Machines Corporation

Inventor： Yin Xia ,  Dong Chen ,  Huai Ying Xia ,  Ya Ju Yan ,  Li Hong Qi ,  Zhou Kun

IPC: G06F3/0485 ,  G06F3/0481

Abstract: Embodiments of the present invention include computer-implemented methods, computer systems, and computer program products for displaying messages based on categories. According to an embodiment, a computer-implemented method comprises: receiving, by a device operatively coupled to one or more processors, a request for displaying messages for a user based on categories; calculating, by the device, an importance score of each of the messages to the user; classifying, by the device, the messages into the categories based on calculated importance scores of the messages; and displaying, by the device, the messages for the user based on the categories.