公开(公告)号：US20030161458A1

公开(公告)日：2003-08-28

申请号：US10083225

申请日：2002-02-26

申请人： International Business Machines Corporation

发明人： William V. Da Palma ,  Brent L. Davis ,  Reza Ghasemi ,  John R. Lauria ,  Vanessa V. Michelini ,  Sibyl C. Sullivan

IPC分类号： H04M003/42

CPC分类号： H04M3/4931

摘要： A automated method of transferring calls can include, within an established call with a calling party, receiving from the calling party a request specifying a name. The name can be compared with a listing of names and associated directory numbers to determine if there is a match. A directory number associated with the matched name can be processed according to translation attributes to determine a dialable number. The dialable number can be sent to a telephony switch to transfer the call.

摘要翻译： 转移呼叫的自动化方法可以在与呼叫方建立的呼叫中包括从主叫方接收指定名称的请求。 该名称可以与名称和相关的目录号码列表进行比较，以确定是否存在匹配项。 可以根据转换属性来处理与匹配名称相关联的目录号码，以确定可拨号码。 可以将拨号号码发送到电话交换机以传送呼叫。

公开(公告)号：US20020120452A1

公开(公告)日：2002-08-29

申请号：US09794413

申请日：2001-02-27

申请人： International Business Machines Corporation

发明人： Brent L. Davis ,  Reza Ghasemi ,  Susan M. Hill ,  Tracy Kong ,  John R. Lauria ,  Vanessa V. Michelini

IPC分类号： G10L011/00

CPC分类号： G10L15/22 ,  Y10S707/99934

摘要： A method for correcting ambiguations in directory assistance systems includes the steps of receiving and processing a directory assistance request from a caller. If the processing results in an ambiguation of at least two names, audio information is provided to the caller. The audio information includes, at least in part, playback of an audio recording of at least one person included in the ambiguation. The audio playback helps the caller resolve the ambiguation. A voice activated directory assistance system having structure for resolving ambiguations is also disclosed.

摘要翻译： 用于校正目录辅助系统中的歧义的方法包括以下步骤：从呼叫者接收和处理目录援助请求。 如果处理导致至少两个名称的歧义，则向呼叫者提供音频信息。 音频信息至少部分地包括包含在歧义中的至少一个人的音频记录的回放。 音频播放有助于呼叫者解决模糊。 还公开了一种具有用于解析歧义的结构的语音激活目录辅助系统。