Abstract:
A call center system is composed of stations connected with each other through a WAN, and each station has the function of executing the waiting control of an incoming call and the function of executing the distribution control of the incoming call. A call history information transmitting and receiving control unit attaches call history information for indicating the state of waiting control and the state of transfer of the incoming call, to the incoming call to be transferred to another station, and conversely receives call history information attached to the incoming call transferred from another station. A waiting control unit executes the waiting control and distribution control of the incoming call corresponding to the call history information based on the call history information received by the call history information transmitting and receiving control unit.
Abstract:
A communication apparatus includes at least two communication units that are mutually communicable; an incoming call detection device that is configured to detect presence or absence of an incoming call signal; a notification device that is configured to provide a user, when an incoming call signal is detected by the incoming call detection device, with a notification indicating the detection of the incoming call signal; and a first transfer device that is configured to transfer, when a voice communication is started by a first communication unit out of the at least two communication units after the notification by the notification device is provided, a first connection information indicating a connection condition, when the voice communication is started, of a data communication which has been performed by the first communication unit to a second communication unit other than the first communication unit out of the at least two communication units.
Abstract:
A communication management node checks a condition of a complex communication terminal apparatus when the complex communication terminal apparatus is connected with a real-time-processing-system network, selects and generates control software and setting information data in accordance with the condition of the complex communication terminal apparatus, and downloads the control software and setting information data into the complex communication terminal apparatus via the real-time-processing-system network, so that the complex communication terminal apparatus acts as a terminal in the real-time-processing-system network.
Abstract:
A remote control system for at least one electric device, each electric device having device identification data, has a handset comprising a handset transceiver, and a base unit having a telephone function to make a call. The base unit has a base unit transceiver that communicates with the handset wireless transceiver bidirectionally, and a primary remote-controller that communicates the electric device bidirectionally to control the electric device. The primary remote-controller has a remote-control transmitter and a remote-control receiver. The remote-control transmitter transmits control data to the electric device by using the device identification data, the control data being used for controlling the electric device. The remote-control receiver receives response data from the electric device in response to the control data.
Abstract:
A communication apparatus including: a main device having a rest portion and communicable with an external device; and a wireless device which is permitted to be placed on the rest portion and is communicable with the main device through a wireless communication so as to be communicable with the external device via the main device, wherein the communication apparatus is configured to establish a wired connection between the wireless device and the main device when the wireless device is placed on the rest portion of the main device.
Abstract:
A data processor is configured to perform wireless communication with a relay transmitter, store a first physical address for the relay transmitter on a storage unit, receive a second physical address for the relay transmitter from the relay transmitter after the data processor being turned on, determine whether the second physical address for the relay transmitter is identical to the first physical address for the relay transmitter, and, when one or more authentication requirements is satisfied, establish wireless connection with the relay transmitter so as to achieve the data communication with an external device via the wireless communication with the relay transmitter. The authentication requirement includes the determination that the second physical address for the relay transmitter is identical to the first physical address for the relay transmitter.
Abstract:
a remote control system for at least one electric device, each electric device having device identification data, has a handset comprising a handset transceiver, and a base unit having a telephone function to make a call. The base unit has a base unit transceiver that communicates with the handset wireless transceiver bidirectionally, and a primary remote-controller that communicates the electric device bidirectionally to control the electric device. The primary remote-controller has a remote-control transmitter and a remote-control receiver. The remote-control transmitter transmits control data to the electric device by using the device identification data, the control data being used for controlling the electric device. The remote-control receiver receives response data from the electric device in response to the control data.
Abstract:
A communication line control system and a communication line control method have an architecture, in which if a plurality of calls that should be processed simultaneously occur in one communication terminal incorporating communication functions containing voice communications and data communications and accommodating a plurality of communication lines, a distributed control module utilizing the plurality of communication lines on this communication terminal processes only a specified call among the plurality of calls on the basis of condition data preset in a line control unit without being aware of the plurality of communication lines. With this architecture, it is feasible to enhance a general-purposed characteristic and a simplicity of creation of the software (distributed control module) for controlling the plurality of communication lines, reduce a load thereof and improve its usability.