Method and apparatus for controlling network automatic call distribution
    1.
    发明授权
    Method and apparatus for controlling network automatic call distribution 失效
    控制网络自动呼叫分配的方法和装置

    公开(公告)号:US06721417B2

    公开(公告)日:2004-04-13

    申请号:US09047157

    申请日:1998-03-24

    CPC classification number: H04M3/5237 H04M3/5183 H04M3/5232 H04M3/58

    Abstract: A call center system is composed of stations connected with each other through a WAN, and each station has the function of executing the waiting control of an incoming call and the function of executing the distribution control of the incoming call. A call history information transmitting and receiving control unit attaches call history information for indicating the state of waiting control and the state of transfer of the incoming call, to the incoming call to be transferred to another station, and conversely receives call history information attached to the incoming call transferred from another station. A waiting control unit executes the waiting control and distribution control of the incoming call corresponding to the call history information based on the call history information received by the call history information transmitting and receiving control unit.

    Abstract translation: 呼叫中心系统由通过WAN相互连接的站组成,每个站具有执行来电等待控制的功能和执行来电呼叫分配控制的功能。 呼叫历史信息发送和接收控制单元将用于指示等待控制的状态的呼叫历史信息和来话呼叫的传送状态附加到要传送到另一个站的呼入呼叫,并且相反地接收附加到呼叫历史信息的呼叫历史信息 来自另一个电台的来电。 等待控制单元基于由呼叫历史信息发送和接收控制单元接收的呼叫历史信息来执行与呼叫历史信息相对应的来话呼叫的等待控制和分配控制。

    Communication apparatus
    2.
    发明授权
    Communication apparatus 有权
    通讯设备

    公开(公告)号:US08295451B2

    公开(公告)日:2012-10-23

    申请号:US12411161

    申请日:2009-03-25

    CPC classification number: H04M1/72502 H04M1/2478 H04M1/57 H04M1/72597

    Abstract: A communication apparatus includes at least two communication units that are mutually communicable; an incoming call detection device that is configured to detect presence or absence of an incoming call signal; a notification device that is configured to provide a user, when an incoming call signal is detected by the incoming call detection device, with a notification indicating the detection of the incoming call signal; and a first transfer device that is configured to transfer, when a voice communication is started by a first communication unit out of the at least two communication units after the notification by the notification device is provided, a first connection information indicating a connection condition, when the voice communication is started, of a data communication which has been performed by the first communication unit to a second communication unit other than the first communication unit out of the at least two communication units.

    Abstract translation: 通信装置包括至少两个可相互通信的通信单元; 被配置为检测呼入信号的存在或不存在的呼入检测装置; 通知装置,其被配置为当由所述来话呼叫检测装置检测到来话呼叫信号时,向所述用户提供指示所述呼入信号的检测的通知; 以及第一传送装置,其被配置为当在通知装置通知之后由所述至少两个通信单元中的第一通信单元开始语音通信时,传送指示连接状况的第一连接信息,何时 在至少两个通信单元中,已经由第一通信单元执行的数据通信的语音通信开始到第一通信单元以外的第二通信单元。

    Remote control system for electric device
    4.
    发明授权
    Remote control system for electric device 有权
    电气设备遥控系统

    公开(公告)号:US08155289B2

    公开(公告)日:2012-04-10

    申请号:US11727855

    申请日:2007-03-28

    Applicant: Isamu Kitagawa

    Inventor: Isamu Kitagawa

    Abstract: A remote control system for at least one electric device, each electric device having device identification data, has a handset comprising a handset transceiver, and a base unit having a telephone function to make a call. The base unit has a base unit transceiver that communicates with the handset wireless transceiver bidirectionally, and a primary remote-controller that communicates the electric device bidirectionally to control the electric device. The primary remote-controller has a remote-control transmitter and a remote-control receiver. The remote-control transmitter transmits control data to the electric device by using the device identification data, the control data being used for controlling the electric device. The remote-control receiver receives response data from the electric device in response to the control data.

    Abstract translation: 一种用于至少一个电子设备的遥控系统,每个具有设备识别数据的电子设备都具有包括手机收发器的手机和具有进行呼叫的电话功能的基座单元。 基本单元具有与手机无线收发器双向通信的基本单元收发器,以及双向通信电气设备以控制电气设备的主要遥控器。 主遥控器具有遥控发射器和遥控接收器。 遥控发射器通过使用装置识别数据将控制数据发送到电气装置,控制数据用于控制电气装置。 远程控制接收机响应于控制数据从电气设备接收响应数据。

    Communication apparatus
    5.
    发明申请
    Communication apparatus 审中-公开
    通讯设备

    公开(公告)号:US20080233987A1

    公开(公告)日:2008-09-25

    申请号:US12073957

    申请日:2008-03-12

    Applicant: Isamu Kitagawa

    Inventor: Isamu Kitagawa

    CPC classification number: H04M1/72502 H04M1/04 H04M1/725 H04M1/7253

    Abstract: A communication apparatus including: a main device having a rest portion and communicable with an external device; and a wireless device which is permitted to be placed on the rest portion and is communicable with the main device through a wireless communication so as to be communicable with the external device via the main device, wherein the communication apparatus is configured to establish a wired connection between the wireless device and the main device when the wireless device is placed on the rest portion of the main device.

    Abstract translation: 一种通信设备,包括:具有休息部分并且可与外部设备通信的主设备; 以及被允许放置在所述休息部分上并且可通过无线通信与所述主设备通信的无线设备,以便经由所述主设备与所述外部设备通信,其中所述通信设备被配置为建立有线连接 当无线设备被放置在主设备的休息部分上时,在无线设备和主设备之间。

    Data processor, relay transmitter, and data transmission system
    6.
    发明授权
    Data processor, relay transmitter, and data transmission system 有权
    数据处理器,继电器发射器和数据传输系统

    公开(公告)号:US08650400B2

    公开(公告)日:2014-02-11

    申请号:US12731463

    申请日:2010-03-25

    Applicant: Isamu Kitagawa

    Inventor: Isamu Kitagawa

    Abstract: A data processor is configured to perform wireless communication with a relay transmitter, store a first physical address for the relay transmitter on a storage unit, receive a second physical address for the relay transmitter from the relay transmitter after the data processor being turned on, determine whether the second physical address for the relay transmitter is identical to the first physical address for the relay transmitter, and, when one or more authentication requirements is satisfied, establish wireless connection with the relay transmitter so as to achieve the data communication with an external device via the wireless communication with the relay transmitter. The authentication requirement includes the determination that the second physical address for the relay transmitter is identical to the first physical address for the relay transmitter.

    Abstract translation: 数据处理器被配置为执行与中继发射机的无线通信,在存储单元上存储用于中继发射机的第一物理地址,在数据处理器被接通之后,从中继发射机接收中继发射机的第二物理地址,确定 中继发射机的第二物理地址是否与中继发射机的第一物理地址相同,并且当满足一个或多个认证要求时,建立与中继发射机的无线连接,以便实现与外部设备的数据通信 通过与中继发射机的无线通信。 认证要求包括确定中继发射机的第二物理地址与中继发射机的第一物理地址相同。

    Remote control system for electric device
    7.
    发明申请
    Remote control system for electric device 有权
    电气设备遥控系统

    公开(公告)号:US20080044006A1

    公开(公告)日:2008-02-21

    申请号:US11727855

    申请日:2007-03-28

    Applicant: Isamu Kitagawa

    Inventor: Isamu Kitagawa

    Abstract: a remote control system for at least one electric device, each electric device having device identification data, has a handset comprising a handset transceiver, and a base unit having a telephone function to make a call. The base unit has a base unit transceiver that communicates with the handset wireless transceiver bidirectionally, and a primary remote-controller that communicates the electric device bidirectionally to control the electric device. The primary remote-controller has a remote-control transmitter and a remote-control receiver. The remote-control transmitter transmits control data to the electric device by using the device identification data, the control data being used for controlling the electric device. The remote-control receiver receives response data from the electric device in response to the control data.

    Abstract translation: 用于至少一个电气设备的遥控系统,每个具有设备识别数据的电子设备具有包括手机收发器的手机和具有进行呼叫的电话功能的基站单元。 基本单元具有与手机无线收发器双向通信的基本单元收发器,以及双向通信电气设备以控制电气设备的主要遥控器。 主遥控器具有遥控发射器和遥控接收器。 遥控发射器通过使用装置识别数据将控制数据发送到电气装置,控制数据用于控制电气装置。 远程控制接收机响应于控制数据从电气设备接收响应数据。

    Communication line control system
    8.
    发明授权
    Communication line control system 有权
    通讯线路控制系统

    公开(公告)号:US07266129B1

    公开(公告)日:2007-09-04

    申请号:US09661737

    申请日:2000-09-14

    CPC classification number: H04M3/42314 H04M7/006

    Abstract: A communication line control system and a communication line control method have an architecture, in which if a plurality of calls that should be processed simultaneously occur in one communication terminal incorporating communication functions containing voice communications and data communications and accommodating a plurality of communication lines, a distributed control module utilizing the plurality of communication lines on this communication terminal processes only a specified call among the plurality of calls on the basis of condition data preset in a line control unit without being aware of the plurality of communication lines. With this architecture, it is feasible to enhance a general-purposed characteristic and a simplicity of creation of the software (distributed control module) for controlling the plurality of communication lines, reduce a load thereof and improve its usability.

    Abstract translation: 通信线路控制系统和通信线路控制方法具有这样的结构,其中如果在包含语音通信和数据通信并容纳多条通信线路的通信功能的一个通信终端中同时发生多个呼叫,则 利用该通信终端上的多条通信线路的分布式控制模块,仅在线路控制单元中预先设定的条件数据的情况下,仅处理多个呼叫中的指定呼叫,而不知道多条通信线路。 利用该架构,可以增强用于控制多条通信线路的软件(分布式控制模块)的一般目的特征和简单性,从而减少其负载并提高其可用性。

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