公开(公告)号：US12105760B2

公开(公告)日：2024-10-01

申请号：US17307442

申请日：2021-05-04

申请人： JPMorgan Chase Bank, N.A.

发明人： Manjunath Venugopala Reddy ,  Veena N Sindgi ,  Jason Bocz ,  Jessica Claire Duggan ,  Van Trinh Nguyen

IPC分类号： G06F16/906 ,  G06F16/16 ,  G06Q30/016

CPC分类号： G06F16/906 ,  G06F16/164 ,  G06Q30/016

摘要： A method for providing automated customer feedback monitoring in real-time to facilitate identification and resolution of errors is disclosed. The method includes ingesting, via an application programming interface, data from a source, the data including feedback information from a customer; persisting the data in a file format, the file format including a tabular file format; filtering the persisted data based on a rating and a keyword; identifying a category for the filtered data based on a characteristic of the filtered data; determining whether a log file corresponds to the filtered data based on the identified category, the log file including an error log file that corresponds to an issue, and when the log file corresponds to the filtered data; correlating the filtered data with the determined log file; and determining a priority level for the issue by using the correlated data and the log file.