公开(公告)号：US12105760B2

公开(公告)日：2024-10-01

申请号：US17307442

申请日：2021-05-04

申请人： JPMorgan Chase Bank, N.A.

发明人： Manjunath Venugopala Reddy ,  Veena N Sindgi ,  Jason Bocz ,  Jessica Claire Duggan ,  Van Trinh Nguyen

IPC分类号： G06F16/906 ,  G06F16/16 ,  G06Q30/016

CPC分类号： G06F16/906 ,  G06F16/164 ,  G06Q30/016

摘要： A method for providing automated customer feedback monitoring in real-time to facilitate identification and resolution of errors is disclosed. The method includes ingesting, via an application programming interface, data from a source, the data including feedback information from a customer; persisting the data in a file format, the file format including a tabular file format; filtering the persisted data based on a rating and a keyword; identifying a category for the filtered data based on a characteristic of the filtered data; determining whether a log file corresponds to the filtered data based on the identified category, the log file including an error log file that corresponds to an issue, and when the log file corresponds to the filtered data; correlating the filtered data with the determined log file; and determining a priority level for the issue by using the correlated data and the log file.

公开(公告)号：US11693727B2

公开(公告)日：2023-07-04

申请号：US17195016

申请日：2021-03-08

申请人： JPMorgan Chase Bank, N.A.

发明人： Ashok Vardhan Rao Bolagani ,  Vijaya Kadiyala ,  Alina D Rodean ,  Jason Bocz ,  Rajesh Chekuri ,  Gaurav Bhatia

IPC分类号： G06F11/07 ,  G06F16/245 ,  G06Q10/0631

CPC分类号： G06F11/0793 ,  G06F11/079 ,  G06F11/0724 ,  G06F11/0751 ,  G06F16/245 ,  G06Q10/06311

摘要： Various methods, apparatuses/systems, and media for identifying production incidents and implementing automated preventive and corrective measures are disclosed. A processor automatically triggers, in response to a generated incident of a job/process/host failure, a self-healing service. The processor identifies an application to which the event generated belongs to by accessing a database that stores the application and host details; fetches functional identification (ID) of the application from the database, identifies the type of job failure or service degradation; automatically executes, by utilizing predefined micro services, the steps required for mitigation; records, in response to executing, outcome of the mitigation in the database along with output at each stage of execution; and evaluates the outcome of the mitigation by executing health checks using micro services to determine whether the failed job or process or host is healthy; and closes the incident based on healthy determination.