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34 条记录 (耗时 0.031 秒)

    Duplicate media stream
    2.
    发明授权
    Duplicate media stream 有权
    重复媒体流

    公开(公告)号：US07822018B2

    公开(公告)日：2010-10-26

    申请号：US11394496

    申请日：2006-03-31

    申请人： Jamie Richard Williams ,  Christopher D. Blair ,  Richard L. Heap

    发明人： Jamie Richard Williams ,  Christopher D. Blair ,  Richard L. Heap

    IPC分类号： H04L12/66

    CPC分类号： H04M3/42221 ,  H04M7/006

    摘要： Included are embodiments of a method for recording in an Internet Protocol (IP) environment. At least one embodiment includes receiving data related to a communication, generating a copied version of at least a portion of the received data, and modifying the copied version of the received data. Other embodiments include sending at least a portion of the modified copied version of the received data to a recording device.

    摘要翻译： 包括用于在因特网协议（IP）环境中记录的方法的实施例。 至少一个实施例包括接收与通信有关的数据，生成所接收数据的至少一部分的复制版本，以及修改所接收数据的复制版本。 其他实施例包括将所接收数据的经修改的复制版本的至少一部分发送到记录装置。

    Hybrid recording of communications
    3.
    发明申请
    Hybrid recording of communications 审中-公开
    通讯混合录音

    公开(公告)号：US20070297578A1

    公开(公告)日：2007-12-27

    申请号：US11475683

    申请日：2006-06-27

    申请人： Christopher D. Blair ,  Richard L. Heap ,  Dan Spohrer

    发明人： Christopher D. Blair ,  Richard L. Heap ,  Dan Spohrer

    IPC分类号： H04M1/64

    CPC分类号： H04L12/64 ,  H04L63/304 ,  H04M3/2281

    摘要： Systems and methods for recording communications are provided. In this regard, a representative system incorporates recording resources and a recording controller. The recording resources are operative to record information corresponding to communications, with the communications being provided in multiple communication formats and/or involving devices and paths with varying characteristics and capabilities. The recording controller is communicatively coupled to each of the recording resources. The recording controller is operative to: monitor the communications; determine suitability and availability of the recording resources for recording the communications; analyze a recording hierarchy; and allocate at least an available one of the recording resources for recording a designated one of the communications based on the suitability and availability determined and the recording hierarchy.

    摘要翻译： 提供用于记录通信的系统和方法。 在这方面，代表性系统包含记录资源和记录控制器。 记录资源用于记录对应于通信的信息，其中通信以多种通信格式提供和/或涉及具有不同特征和能力的设备和路径。 记录控制器通信地耦合到每个记录资源。 记录控制器用于：监视通信; 确定用于记录通信的记录资源的适用性和可用性; 分析记录层次结构; 并且基于所确定的适用性和可用性以及记录层级，分配用于记录指定的一个通信的记录资源中的至少一个。

    Communication session assessment
    4.
    发明授权
    Communication session assessment 有权
    沟通会话评估

    公开(公告)号：US08903078B2

    公开(公告)日：2014-12-02

    申请号：US11621134

    申请日：2007-01-09

    申请人： Christopher D. Blair

    发明人： Christopher D. Blair

    IPC分类号： H04M3/00 ,  G06Q10/10

    CPC分类号： H04M3/5175 ,  G06Q10/06398 ,  G06Q10/10 ,  H04M3/42221

    摘要： A communication session analyzer is integrated or otherwise coupled to an audio player to generate a system for analyzing voice-based communication sessions. Embodiments of the system also include a data store and an output device, respectively. The analyzer identifies a communication session attribute. An automated or human reviewer of a stored communication session forwards an assessment for an observed communication session. The data store receives and stores the communication session attribute with the assessment in a common format. Alternatively, an output device generates a representation that includes the communication session attribute and the assessment. When customer feedback is available for a particular communication session, the system identifies the communication session as one that should be reviewed. Once an internal reviewer indicates that the review/assessment is complete, the system presents communication session attributes together with the session assessments from both the internal reviewer and the customer.

    摘要翻译： 通信会话分析器被集成或以其他方式耦合到音频播放器以生成用于分析基于语音的通信会话的系统。 该系统的实施例还分别包括数据存储和输出设备。 分析器识别通信会话属性。 存储的通信会话的自动或人类审阅者转发观察到的通信会话的评估。 数据存储器以通用格式接收并存储具有评估的通信会话属性。 或者，输出设备生成包括通信会话属性和评估的表示。 当客户的反馈可用于特定的通信会话时，系统将通信会话标识为需要检查的会话。 一旦内部审查人员表明审查/评估完成，系统会将沟通会话属性与内部审核人员和客户的会话评估一起呈现。

    Systems and methods for analyzing communication sessions using fragments
    6.
    发明授权
    Systems and methods for analyzing communication sessions using fragments 有权
    使用片段分析通信会话的系统和方法

    公开(公告)号：US07801055B1

    公开(公告)日：2010-09-21

    申请号：US11691540

    申请日：2007-03-27

    申请人： Christopher D. Blair

    发明人： Christopher D. Blair

    IPC分类号： H04M3/00

    CPC分类号： H04M3/5175 ,  H04M3/2227

    摘要： Systems and methods for analyzing communication sessions using fragments are provided. In this regard, a representative method includes: delineating fragments of an audio component of a communication session, each of the fragments being attributable to a party of the communication session; and automatically assessing quality of at least some of the fragments such that a quality assessment of the communication session is determined.

    摘要翻译： 提供了使用片段分析通信会话的系统和方法。 在这方面，代表性方法包括：描绘通信会话的音频组件的片段，每个片段可归因于通信会话的一方; 并自动评估至少一些片段的质量，以便确定通信会话的质量评估。

    Systems and methods for analyzing communication sessions
    7.
    发明申请
    Systems and methods for analyzing communication sessions 有权
    用于分析通信会话的系统和方法

    公开(公告)号：US20080082340A1

    公开(公告)日：2008-04-03

    申请号：US11540736

    申请日：2006-09-29

    申请人： Christopher D. Blair ,  Joseph Watson

    发明人： Christopher D. Blair ,  Joseph Watson

    IPC分类号： G10L21/00

    CPC分类号： G10L21/045

    摘要： Systems and methods for analyzing communication sessions are provided. A representative method includes: recording the communication session; identifying those portions of the communication session not containing speech of at least one of the agent and the customer; and performing post-recording processing on the recording of the communication session based, at least in part, on whether the portions contain speech of at least one of the agent and the customer.

    摘要翻译： 提供了分析通信会话的系统和方法。 一种代表性的方法包括：记录通信会话; 识别通信会话的不包含代理和客户中的至少一个的语音的那些部分; 并且至少部分地基于所述部分是否包含所述代理和所述客户中的至少一个的语音来对所述通信会话的记录执行后记录处理。