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    Recording invocation of communication sessions
    4.
    发明授权
    Recording invocation of communication sessions 有权
    记录通信会话的调用

    公开(公告)号：US07899178B2

    公开(公告)日：2011-03-01

    申请号：US11541313

    申请日：2006-09-29

    申请人： Jamie Richard Williams ,  Marc Calahan ,  Thomas Z. Dong

    发明人： Jamie Richard Williams ,  Marc Calahan ,  Thomas Z. Dong

    IPC分类号： H04M3/00

    CPC分类号： H04M3/42221 ,  H04L63/0457 ,  H04L63/0471 ,  H04L63/166 ,  H04L63/168 ,  H04L65/608 ,  H04L67/28 ,  H04M3/2281 ,  H04M3/5175 ,  H04M3/5183 ,  H04M7/006

    摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.

    摘要翻译： 提供了用于在客户和客户中心通信系统的代理之间记录通信会话的系统和方法。 在这方面，代表性的方法包括：配置客户中心通信系统的通信组件，以便记录与通信会话相关联的媒体流; 基于通信组件的配置通过网络传输媒体流; 通过网络接收媒体流; 并记录所接收的媒体流。

    ROUTINE COMMUNICATION SESSIONS FOR RECORDING
    5.
    发明申请
    ROUTINE COMMUNICATION SESSIONS FOR RECORDING 有权
    日程通讯会议记录

    公开(公告)号：US20100118859A1

    公开(公告)日：2010-05-13

    申请号：US12466673

    申请日：2009-05-15

    申请人： Jamie Richard Williams ,  Marc Calahan ,  Thomas Z. Dong

    发明人： Jamie Richard Williams ,  Marc Calahan ,  Thomas Z. Dong

    IPC分类号： H04L12/66 ,  H04M3/00

    CPC分类号： H04M3/51 ,  H04L65/1083 ,  H04M3/42221

    摘要： Systems and methods for recording a communication session between a customer and an agent are provided. In this regard, a representative method comprises: routing a media stream associated with the communication session based on information corresponding to routing criteria, wherein the routing criteria include call control protocols or policies; receiving the media stream associated with the communication session from the customer center communication system; and recording the received media stream.

    摘要翻译： 提供了用于记录客户和代理之间的通信会话的系统和方法。 在这方面，代表性方法包括：基于与路由标准相对应的信息来路由与通信会话相关联的媒体流，其中路由标准包括呼叫控制协议或策略; 从所述客户中心通信系统接收与所述通信会话相关联的媒体流; 并记录所接收的媒体流。

    Systems and methods for endpoint recording using a media application server
    7.
    发明授权
    Systems and methods for endpoint recording using a media application server 有权
    使用媒体应用服务器进行终端记录的系统和方法

    公开(公告)号：US08730959B1

    公开(公告)日：2014-05-20

    申请号：US12769552

    申请日：2010-04-28

    申请人： Jamie Richard Williams ,  Thomas Z. Dong

    发明人： Jamie Richard Williams ,  Thomas Z. Dong

    IPC分类号： H04L12/28 ,  H04M3/00

    CPC分类号： H04M3/42221 ,  H04L29/06027 ,  H04L45/16 ,  H04L65/1083 ,  H04M3/5183 ,  H04M7/006

    摘要： Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming communication from a first communication device; routing the incoming communication to a second communication device in a call center; transmitting media communications associated with the incoming media communication between the first communication device and the second communication device through a media application server; duplicating the media communications via the media application server; transmitting the duplicated media communications via the media application server; and recording the duplicated media communications.

    摘要翻译： 本发明的实施例提供用于记录媒体通信的系统和方法。 一种示例性方法包括以下步骤：从第一通信设备接收进入通信; 将呼入通信路由到呼叫中心中的第二通信设备; 通过媒体应用服务器发送与第一通信设备和第二通信设备之间的传入媒体通信相关联的媒体通信; 通过媒体应用服务器复制媒体通信; 通过媒体应用服务器传输复制的媒体通信; 并记录重复的媒体通信。

    Recording invocation of communication sessions
    8.
    发明授权
    Recording invocation of communication sessions 有权
    记录通信会话的调用

    公开(公告)号：US08718266B1

    公开(公告)日：2014-05-06

    申请号：US12967028

    申请日：2010-12-13

    申请人： Jamie Richard Williams ,  Marc Calahan ,  Thomas Z. Dong

    发明人： Jamie Richard Williams ,  Marc Calahan ,  Thomas Z. Dong

    IPC分类号： H04M3/00

    CPC分类号： H04M3/42221 ,  H04L63/0457 ,  H04L63/0471 ,  H04L63/166 ,  H04L63/168 ,  H04L65/608 ,  H04L67/28 ,  H04M3/2281 ,  H04M3/5175 ,  H04M3/5183 ,  H04M7/006

    摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.

    摘要翻译： 提供了用于在客户和客户中心通信系统的代理之间记录通信会话的系统和方法。 在这方面，代表性的方法包括：配置客户中心通信系统的通信组件，以便记录与通信会话相关联的媒体流; 基于通信组件的配置通过网络传输媒体流; 通过网络接收媒体流; 并记录所接收的媒体流。

    Systems and methods for endpoint recording using recorders
    9.
    发明授权
    Systems and methods for endpoint recording using recorders 有权
    使用记录仪进行端点记录的系统和方法

    公开(公告)号：US08130938B2

    公开(公告)日：2012-03-06

    申请号：US11540902

    申请日：2006-09-29

    申请人： Jamie Richard Williams ,  Thomas Z. Dong ,  Mark Edmund Coleman

    发明人： Jamie Richard Williams ,  Thomas Z. Dong ,  Mark Edmund Coleman

    IPC分类号： H04M1/65 ,  H04M3/523 ,  H04L12/66

    CPC分类号： H04L12/66 ,  H04M3/42221 ,  H04M3/5175 ,  H04M7/006

    摘要： Embodiments of the present invention provide systems and methods for recording media communications. An exemplary method is comprised of the following steps: configuring an endpoint recording device for relaying an incoming call to an endpoint component; receiving the incoming call from a communication system; determining whether to relay the incoming call to the endpoint component based on the configurations of the endpoint recording device; responsive to determining that the incoming call is to be relayed, relaying media communications associated with the incoming call to the endpoint component via the endpoint recording device; and recording the relayed media communications at the endpoint component.

    摘要翻译： 本发明的实施例提供用于记录媒体通信的系统和方法。 一个示例性方法包括以下步骤：配置端点记录设备，用于将呼入中继到端点组件; 从通信系统接收来电; 基于所述端点记录装置的配置，确定是否将所述呼入中继到所述端点组件; 响应于确定所述来话呼叫被中继，经由所述端点记录设备将与所述呼入相关联的媒体通信中继到所述端点组件; 并在端点组件处记录中继的媒体通信。

    Recording using proxy servers
    10.
    发明授权
    Recording using proxy servers 有权
    使用代理服务器进行录制

    公开(公告)号：US07613290B2

    公开(公告)日：2009-11-03

    申请号：US11540086

    申请日：2006-09-29

    申请人： Jamie Richard Williams ,  Marc Calahan ,  Thomas Z. Dong

    发明人： Jamie Richard Williams ,  Marc Calahan ,  Thomas Z. Dong

    IPC分类号： H04M1/64 ,  H04M1/656 ,  H04M3/523 ,  H04L12/66

    CPC分类号： H04L67/2814 ,  H04L67/2819

    摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: communicating with the customer center communication system via a proxy server; determining whether to record a media stream associated with the communication session based on communication between the customer center communication system and the proxy server; and responsive to determining that the media stream is to be recorded, recording the media stream from the communication session.

    摘要翻译： 提供了用于在客户和客户中心通信系统的代理之间记录通信会话的系统和方法。 在这方面，代表性方法包括：经由代理服务器与客户中心通信系统进行通信; 基于所述客户中心通信系统和所述代理服务器之间的通信来确定是否记录与所述通信会话相关联的媒体流; 并且响应于确定要记录媒体流，记录来自通信会话的媒体流。