-
公开(公告)号：US08594306B2
公开(公告)日：2013-11-26
申请号：US12716544
申请日：2010-03-03
申请人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
发明人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
IPC分类号： H04M3/00
CPC分类号： H04M3/00
摘要： A method for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users is presented. For example, the method includes accessing, using at least one client adaptor, at least one agent group that includes at least one agent having knowledge regarding the one or more inquiries. The method further includes the at least one agent responding to the one or more inquiries using the at least one client adaptor. The at least one agent group has pre-existing communications infrastructure that is accessed by a computing platform of the contact center using the at least one client adaptor.
摘要翻译： 提出了一种用于响应于来自一个或多个用户的一个或多个查询而向一个或多个用户提供信息的联络中心的方法。 例如，该方法包括使用至少一个客户端适配器访问至少一个代理组，所述代理组包括至少一个具有关于一个或多个查询的知识的代理。 该方法还包括使用至少一个客户端适配器来响应于一个或多个查询的至少一个代理。 所述至少一个代理组具有预先存在的通信基础设施，所述通信基础设施使用所述至少一个客户端适配器由所述联络中心的计算平台访问。
-
公开(公告)号：US20110216897A1
公开(公告)日：2011-09-08
申请号：US12716544
申请日：2010-03-03
申请人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
发明人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
IPC分类号： H04M3/00
CPC分类号： H04M3/00
摘要： A method for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users is presented. For example, the method includes accessing, using at least one client adaptor, at least one agent group that includes at least one agent having knowledge regarding the one or more inquiries. The method further includes the at least one agent responding to the one or more inquiries using the at least one client adaptor. The at least one agent group has pre-existing communications infrastructure that is accessed by a computing platform of the contact center using the at least one client adaptor.
摘要翻译： 提出了一种用于响应于来自一个或多个用户的一个或多个查询而向一个或多个用户提供信息的联络中心的方法。 例如，该方法包括使用至少一个客户端适配器访问至少一个代理组，所述代理组包括至少一个具有关于一个或多个查询的知识的代理。 该方法还包括使用至少一个客户端适配器来响应于一个或多个查询的至少一个代理。 所述至少一个代理组具有预先存在的通信基础设施，所述通信基础设施使用所述至少一个客户端适配器由所述联络中心的计算平台访问。
-
公开(公告)号：US08391186B2
公开(公告)日：2013-03-05
申请号：US12696700
申请日：2010-01-29
申请人： George A. DeSimone , Shang Qing Guo , William Joseph Rippon , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao
发明人： George A. DeSimone , Shang Qing Guo , William Joseph Rippon , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao
摘要： A computer implemented method that analyzes and improves a dial plan. A dial plan design template system receives an existing dial plan. The dial plan design template system models the existing dial plan as a directed graph. The dial plan design template system analyzes the directed graph to determine compliance with a set of edge rules. The dial plan design template system analyzes the directed graph to determine compliance with a set of connectivity type rules.
摘要翻译： 一种分析和改进拨号计划的计算机实现方法。 拨号计划设计模板系统接收现有拨号计划。 拨号计划设计模板系统将现有拨号计划作为有向图进行建模。 拨号计划设计模板系统分析有向图以确定符合一组边缘规则。 拨号计划设计模板系统分析有向图以确定是否符合一组连接类型规则。
-
公开(公告)号：US20110188649A1
公开(公告)日：2011-08-04
申请号：US12696700
申请日：2010-01-29
申请人： George A. DeSimone , Shang Q. Guo , William J. Rippon , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao
发明人： George A. DeSimone , Shang Q. Guo , William J. Rippon , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao
摘要： A computer implemented method that analyzes and improves a dial plan. A dial plan design template system receives an existing dial plan. The dial plan design template system models the existing dial plan as a directed graph. The dial plan design template system analyzes the directed graph to determine compliance with a set of edge rules. The dial plan design template system analyzes the directed graph to determine compliance with a set of connectivity type rules.
摘要翻译： 一种分析和改进拨号计划的计算机实现方法。 拨号计划设计模板系统接收现有拨号计划。 拨号计划设计模板系统将现有拨号计划作为有向图进行建模。 拨号计划设计模板系统分析有向图以确定符合一组边缘规则。 拨号计划设计模板系统分析有向图以确定是否符合一组连接类型规则。
-
公开(公告)号：US20090276217A1
公开(公告)日：2009-11-05
申请号：US12061096
申请日：2008-04-02
CPC分类号： H04L12/66
摘要： There are provided methods and systems for authenticating a user. A method includes receiving a voice signature certificate corresponding to a setup portion of a Voice over Internet Protocol (VoIP) call. The VoIP call further has a voice conversation portion. The voice signature certificate includes a voice signature segment. The method further includes reproducing the voice signature segment to enable verification of voice continuity from the setup portion to the voice conversation portion. The verification is performing by comparing the voice signature segment to a user's voice during the voice conversation portion.
摘要翻译： 提供了用于认证用户的方法和系统。 一种方法包括接收与因特网协议语音（VoIP）呼叫的设置部分相对应的语音签名证书。 VoIP呼叫还具有语音对话部分。 语音签名证书包括语音签名段。 该方法还包括再现语音签名片段，以便能够验证从设置部分到语音会话部分的语音连续性。 通过在语音对话部分期间将语音签名片段与用户的语音进行比较来进行验证。
-
6.发明申请METHOD, SYSTEM, AND PROGRAM PRODUCT FOR ENHANCING NETWORK COMMUNICATIONS BETWEEN ENDPOINTS 审中-公开方法，系统和程序产品，用于增强终端之间的网络通信公开(公告)号：US20080165683A1
公开(公告)日：2008-07-10
申请号：US11619792
申请日：2007-01-04
IPC分类号： G08C15/00
CPC分类号： H04L45/00 , H04L45/22 , H04L45/306
摘要： The present invention provides a method, system and program product for enhancing communications between endpoints. Specifically, the present invention provides mechanisms (e.g., routing controllers either at a network or application layer) that negotiate and specify which network interface to use at each endpoint (both sending and receiving) in multi-homing interface environments. This approach allows the application traffic to be routed through these two specified network interfaces for the better end-to-end QoS. This network interfaces used can also be dynamic changed (e.g., in real-time) to adapt to changing conditions of the network links.
摘要翻译： 本发明提供一种用于增强端点之间的通信的方法，系统和程序产品。 具体地说，本发明提供了在多归属接口环境中协商和指定在每个端点（均发送和接收）使用哪个网络接口的机制（例如，在网络或应用层的路由控制器）。 这种方法允许应用程序流量通过这两个指定的网络接口进行路由，以获得更好的端到端QoS。 所使用的网络接口也可以动态地改变（例如，实时地）以适应网络链路的变化的条件。
-
公开(公告)号：US20080226047A1
公开(公告)日：2008-09-18
申请号：US12131334
申请日：2008-06-02
IPC分类号： H04M1/56
CPC分类号： H04M3/436 , H04L29/06027 , H04L65/1079
摘要： A caller verification system and method include generating a challenge to be sent to a caller which requires a response from the caller prior to accepting a call. A response or lack thereof is determined from the caller, and the response is analyzed relative to an acceptable response to determine whether the caller is acceptable to communicate with. If the caller is acceptable, the call may be accepted.
摘要翻译： 呼叫者验证系统和方法包括在接受呼叫之前产生要发送给呼叫者的质询，其要求来自呼叫者的响应。 从呼叫者确定响应或不足，并且相对于可接受的响应来分析响应，以确定呼叫者是否可接受与之通信。 如果呼叫者可以接受，则可以接受呼叫。
-
公开(公告)号：US20070165811A1
公开(公告)日：2007-07-19
申请号：US11334920
申请日：2006-01-19
IPC分类号： H04M3/42
CPC分类号： H04M3/436 , H04L29/06027 , H04L65/1079
摘要： A caller verification system and method include generating a challenge to be sent to a caller which requires a response from the caller prior to accepting a call. A response or lack thereof is determined from the caller, and the response is analyzed relative to an acceptable response to determine whether the caller is acceptable to communicate with. If the caller is acceptable, the call may be accepted.
摘要翻译： 呼叫者验证系统和方法包括在接受呼叫之前产生要发送给呼叫者的质询，其要求来自呼叫者的响应。 从呼叫者确定响应或不足，并且相对于可接受的响应分析响应，以确定呼叫者是否可接受进行通信。 如果呼叫者可以接受，则可以接受呼叫。
-
公开(公告)号：US08085915B2
公开(公告)日：2011-12-27
申请号：US12131334
申请日：2008-06-02
CPC分类号： H04M3/436 , H04L29/06027 , H04L65/1079
摘要： A voice-over-internet protocol (VoIP) caller verification method includes generating a challenge to be sent to a VoIP caller which needs a response from the VoIP caller prior to accepting a VoIP call, wherein the challenge includes a test pattern crafted to create a greater load at a spammer VoIP caller as compared to a human VoIP caller. A response or lack thereof is determined from the VoIP caller, and the response is analyzed relative to an acceptable response to determine whether the VoIP caller is acceptable to communicate with.
摘要翻译： 语音电话协议（VoIP）呼叫者验证方法包括：在接受VoIP呼叫之前，产生要发送给VoIP呼叫者的挑战，VoIP呼叫者需要来自VoIP呼叫者的响应，其中挑战包括制作成创建 与人类VoIP呼叫者相比，垃圾邮件发送者VoIP呼叫者的负载更大。 从VoIP呼叫者确定响应或不足，并且相对于可接受的响应分析响应，以确定VoIP呼叫者是否可接受进行通信。
-
公开(公告)号：US07920680B2
公开(公告)日：2011-04-05
申请号：US12061096
申请日：2008-04-02
CPC分类号： H04L12/66
摘要： There are provided methods and systems for authenticating a user. A method includes receiving a voice signature certificate corresponding to a setup portion of a Voice over Internet Protocol (VoIP) call. The VoIP call further has a voice conversation portion. The voice signature certificate includes a voice signature segment. The method further includes reproducing the voice signature segment to enable verification of voice continuity from the setup portion to the voice conversation portion. The verification is performing by comparing the voice signature segment to a user's voice during the voice conversation portion.
摘要翻译： 提供了用于认证用户的方法和系统。 一种方法包括接收与因特网协议语音（VoIP）呼叫的设置部分相对应的语音签名证书。 VoIP呼叫还具有语音对话部分。 语音签名证书包括语音签名段。 该方法还包括再现语音签名片段，以便能够验证从设置部分到语音会话部分的语音连续性。 通过在语音对话部分期间将语音签名片段与用户的语音进行比较来进行验证。
-
-
-
-
-
-
-
-
-
搜索结果
25 条记录 (耗时 0.024 秒)
