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11 条记录 (耗时 0.023 秒)

    Method for dynamically controlling call center volumes
    1.
    发明申请
    Method for dynamically controlling call center volumes 审中-公开
    动态控制呼叫中心卷的方法

    公开(公告)号：US20060210035A1

    公开(公告)日：2006-09-21

    申请号：US11373562

    申请日：2006-03-10

    申请人： Alla Tsipenyuk ,  John Winkelman ,  John Rojas ,  Kenneth Miller ,  James Norris

    发明人： Alla Tsipenyuk ,  John Winkelman ,  John Rojas ,  Kenneth Miller ,  James Norris

    IPC分类号： H04M11/00

    CPC分类号： G06Q30/02 ,  G06Q10/04 ,  G06Q10/06 ,  G06Q10/06312 ,  G06Q10/08 ,  G06Q10/0833 ,  G06Q20/102 ,  H04M3/51 ,  H04M2203/402

    摘要： A computer method that is used to control call center volumes for a range of dates. The method involves utilizing previous mailing campaign and call center response data to determine when the mail arrives in the home and when a call center is contacted in response to information in the mail; predicting the call center volumes based initially on the previous campaign and call center response data and as the mailing campaign and call center responses progresses updating call center predictions based on current mailing campaign data; and determining in home mail volumes needed to control call center volumes.

    摘要翻译： 一种用于控制一系列日期的呼叫中心卷的计算机方法。 该方法包括利用先前的邮寄活动和呼叫中心响应数据来确定邮件何时到达家庭以及响应于邮件中的信息联系呼叫中心; 最初基于先前的活动和呼叫中心响应数据预测呼叫中心量，并且随着邮寄活动和呼叫中心响应根据当前邮寄活动数据进行更新呼叫中心预测; 并确定控制呼叫中心卷所需的家庭邮件卷。

    Method for predicting when mail is received by a recipient
    3.
    发明申请
    Method for predicting when mail is received by a recipient 审中-公开
    用于预测收件人何时收到邮件的方法

    公开(公告)号：US20060210073A1

    公开(公告)日：2006-09-21

    申请号：US11373557

    申请日：2006-03-10

    申请人： John Rojas ,  John Winkelman ,  Kenneth Miller ,  Alla Tsipenyuk ,  James Norris

    发明人： John Rojas ,  John Winkelman ,  Kenneth Miller ,  Alla Tsipenyuk ,  James Norris

    IPC分类号： G09C3/08

    CPC分类号： G06Q30/02 ,  G06Q10/04 ,  G06Q10/06 ,  G06Q10/06312 ,  G06Q10/08 ,  G06Q10/0833 ,  G06Q20/102 ,  H04M3/51 ,  H04M2203/402

    摘要： A method utilizing a computer to predict what volumes of mail will arrive at a given destination on a given date. The method is accomplished by: utilizing the composition of a mailing campaign that contains a plurality of mailing shipments that contain a plurality of containers containing a plurality of mail pieces; making a prediction curve for each container when the shipment is inducted at a carrier facility; and building a mailing campaign prediction based upon the container predictions; wherein each shipment prediction curve is added to the mailing campaign prediction at the date when the shipment is inducted at the carrier facility.

    摘要翻译： 一种使用计算机预测在给定日期内哪些邮件量到达给定目的地的方法。 该方法通过以下方式实现：利用包含多个邮寄装运的邮寄活动的组合，其中包含包含多个邮件的多个容器; 当货物在承运人设施被引入时对每个集装箱进行预测曲线; 并根据容器预测建立邮件运动预测; 其中在所述运输设施处的所述装运的日期将每个装运预测曲线添加到所述邮寄活动预测中。

    Method for predicting call center volumes
    5.
    发明申请
    Method for predicting call center volumes 审中-公开
    呼叫中心量预测方法

    公开(公告)号：US20060212326A1

    公开(公告)日：2006-09-21

    申请号：US11372636

    申请日：2006-03-10

    申请人： Kenneth Miller ,  John Winkelman ,  John Rojas ,  Alla Tsipenyuk ,  James Norris

    发明人： Kenneth Miller ,  John Winkelman ,  John Rojas ,  Alla Tsipenyuk ,  James Norris

    IPC分类号： G06F9/44

    CPC分类号： G06Q30/02 ,  G06Q10/04 ,  G06Q10/06 ,  G06Q10/06312 ,  G06Q10/08 ,  G06Q10/0833 ,  G06Q20/102 ,  H04M3/51 ,  H04M2203/402

    摘要： A computer method that is used to predict when recipients of mail pieces will contact a call center in response to information contained in the mail pieces. The method involves, utilizing previous mailing campaign data to determine when the mail piece arrives in the home and when a call center is contacted in response to information in the mail piece; and predicting call volumes based initially on previous campaign data and as the mailing campaign progresses updating call center predictions based on current mailing campaign data.

    摘要翻译： 一种计算机方法，用于预测邮件的接收者何时将响应于邮件中包含的信息与呼叫中心联系。 该方法涉及利用先前的邮寄活动数据来确定邮件何时到达家庭，何时响应于邮件中的信息联系呼叫中心; 并且基于最初的活动数据预测呼叫量，并且基于当前的邮件活动数据，邮件活动进行更新呼叫中心预测。

    Early bill payment process
    7.
    发明申请
    Early bill payment process 审中-公开
    早期账单支付流程

    公开(公告)号：US20050125345A1

    公开(公告)日：2005-06-09

    申请号：US10721640

    申请日：2003-11-25

    申请人： Kenneth Miller ,  John Desmond ,  Thomas Foth ,  Michael Swenson ,  John Winkelman ,  Andrei Obrea

    发明人： Kenneth Miller ,  John Desmond ,  Thomas Foth ,  Michael Swenson ,  John Winkelman ,  Andrei Obrea

    IPC分类号： G06Q20/00 ,  G06Q30/00 ,  G07B17/00 ,  G06F17/60

    CPC分类号： G06Q30/04 ,  G06Q20/04 ,  G06Q20/102 ,  G06Q20/14 ,  G06Q40/00 ,  G07B2017/00709

    摘要： A method for enabling a consumer bill recipient to pay his/her bills via the USPS or other carrier sooner than was heretofore possible. The foregoing is accomplished by enabling a company to send a bill to a bill recipient that contains a bill paying return portion in the form of a mail piece having a Planet code and Postnet bar code that references the bill recipient and amount to be paid on the outside of mail piece so that when a scanner at the USPS reads the Planet code and Postnet bar code, the bill recipient's bank account will be debited for the entire amount of the bill or a minimum payment that is due for the bill.

    摘要翻译： 使消费者票据接收者能够比以前更可能通过USPS或其他运营商支付他/她的账单的方法。 上述内容是通过使公司能够向包含支付返还部分的帐单收件人发送账单来实现的，该邮件接收者具有引用账单接收者的行星代码和Postnet条形码的邮件的形式， 在邮件外面，以便当USPS的扫描仪读取Planet Code和Postnet条形码时，帐单收件人的银行帐户将被扣除整个帐单的金额或该账单到期的最低付款金额。

    Automatic business reply mail funding
    8.
    发明申请
    Automatic business reply mail funding 有权
    自动业务回复邮件资金

    公开(公告)号：US20050011943A1

    公开(公告)日：2005-01-20

    申请号：US10890850

    申请日：2004-07-14

    申请人： Kenneth Miller ,  John Winkelman ,  Suzanne Konstance ,  Cornelius McNab

    发明人： Kenneth Miller ,  John Winkelman ,  Suzanne Konstance ,  Cornelius McNab

    IPC分类号： G06F17/00 ,  G06Q30/00

    CPC分类号： G06Q30/06

    摘要： A method for enabling a mailer to infer the amount of business reply that he/she is going to receive on a given day and determine the amount of postage that is due. The foregoing is accomplished by placing a planet code that references the mailer's permit number on the business reply so that when a scanner at the USPS reads the planet code, the postage for the business reply will be calculated, and the mailer will be notified of the calculation so that the mailer may deposit sufficient funds in a deposit account to pay for the postage. The mailer may deposit funds in the account by issuing a check, having funds automatically transferred from some account, or automatically having a check issued so that someone may take the check to the USPS and receive the business reply. Thus, the mailer will be able to determine the amount of postage that is going to be charged to his/her account.

    摘要翻译： 一种使邮件员能够推断他/她将在某一天收到的商业回复数量并确定到期的邮资数量的方法。 前述内容是通过将行货代码放入业务答复中，以便当USPS的扫描仪读取行星代码时，会计算商业回复的邮资，并将邮件通知给 计算，以便邮寄者可以在存款帐户中存入足够的资金来支付邮资。 邮寄者可以通过发放支票，资金从某些帐户自动转账或自动发出支票，以便有人可以将支票支付给USPS并收到业务答复，将资金存入账户。 因此，邮寄者将能够确定将要向他/她的账户收取的邮资数额。

    Conveyor belt fastenrs
    9.
    发明申请
    Conveyor belt fastenrs 有权
    输送带紧固件

    公开(公告)号：US20060026802A1

    公开(公告)日：2006-02-09

    申请号：US11246505

    申请日：2005-10-07

    申请人： Edward Musil ,  Richard Reynolds ,  John Winkelman ,  Jorge Basulto ,  Andre Daltro-Santos

    发明人： Edward Musil ,  Richard Reynolds ,  John Winkelman ,  Jorge Basulto ,  Andre Daltro-Santos

    IPC分类号： F16G3/08

    CPC分类号： F16G3/08 ,  Y10T24/166

    摘要： A rubberized conveyor belt fastener is provided including a plate portion and elastomeric material that extends beyond lateral sides of the plate so that gaps between adjacent plate portions in a conveyor belt splice can be minimized. The plate portions can also include elastomeric material extending over the upper surface thereof to better absorb impact forces therewith. Preferably, the elastomeric material connects a strip of plates together. Both upper and lower plates can be provided with elastomeric material with the lower plates of solid plate fasteners having bolts preassembled thereto deriving the additional benefit of utilizing the elastomeric material to hold the bolt head in its lower plate aperture.

    摘要翻译： 提供了橡胶输送带紧固件，其包括延伸超过板的侧面的板部分和弹性体材料，使得输送带接合中的相邻板部分之间的间隙可以最小化。 板部分还可以包括在其上表面上延伸的弹性材料，以更好地吸收与其的冲击力。 优选地，弹性体材料将板条连接在一起。 上板和下板都可以设置弹性体材料，实心板紧固件的下板具有预先组装的螺栓，从而获得利用弹性体材料将螺栓头保持在其下板孔中的附加益处。