公开(公告)号：US11210152B2

公开(公告)日：2021-12-28

申请号：US16830464

申请日：2020-03-26

Applicant: KYOCERA DOCUMENT SOLUTIONS INC.

Inventor： Tetsuyuki Chimura ,  Masaaki Aiba ,  Tomoki Oyasato ,  Tomoyuki Izumi ,  Naoki Yoshida

IPC: G06F11/00 ,  G06F11/07 ,  G06F11/34

Abstract: An electronic apparatus is configured to, in a period from returning from an energy-saving mode to determining to change to the energy-saving mode, capture screenshot data every time the first controller circuit detects input from a user into the input device, the screenshot data being data of a screen displayed on the first display device, determine an error code, the error code identifying an error that occurred in the period, and generate a screenshot log and store the screenshot log in the first storage device, the screenshot log including a series of the screenshot data in the period and the error code identifying the error that occurred in the period, receive the screenshot log send request from the error solution information provider apparatus, and then send the screenshot log stored in the first storage device to the error solution information provider apparatus.

公开(公告)号：US11044371B2

公开(公告)日：2021-06-22

申请号：US16738010

申请日：2020-01-09

Applicant: KYOCERA DOCUMENT SOLUTIONS INC.

Inventor： Tomoki Oyasato ,  Tomoyuki Izumi ,  Masaaki Aiba ,  Tetsuyuki Chimura ,  Naoki Yoshida

IPC: G06F3/12 ,  H04N1/00 ,  G06K15/02 ,  G06F11/34

Abstract: A server apparatus includes a controller circuit configured to obtain a use time period and a use amount of each of multiple client apparatuses, calculate a use percentage of each of the multiple client apparatuses of each use time period on a basis of the use amount, determine a recommended time period on a basis of the use percentage of each of the multiple client apparatuses, the recommended time period being a time period in which a largest number of client apparatuses are to be maintained, and specify the largest number of client apparatuses to be maintained during the recommended time period.

公开(公告)号：US09740445B2

公开(公告)日：2017-08-22

申请号：US15231049

申请日：2016-08-08

Applicant: KYOCERA DOCUMENT SOLUTIONS INC.

Inventor： Naoki Yoshida

IPC: G06F3/12 ,  H04N1/00 ,  G06K15/00

CPC classification number: G06F3/1258 ,  G06F3/1205 ,  G06F3/1292 ,  H04N1/00204 ,  H04N2201/006 ,  H04N2201/0094 ,  H04N2201/3253

Abstract: An electronic apparatus includes a memory that stores an information processing program and a processor that executes the information processing program. When the processor executes the information processing program, the processor acquires setting information generated by one or more terminal apparatuses with respect to the electronic apparatus, periodically acquires position information of the one or more terminal apparatuses with respect to the electronic apparatus, determines a terminal apparatus closest to the electronic apparatus out of the one or more terminal apparatuses, and sets, in the electronic apparatus, the setting information acquired from the terminal apparatus closest to the electronic apparatus.