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公开(公告)号：US11126385B1
公开(公告)日：2021-09-21
申请号：US16988924
申请日：2020-08-10
Applicant: Kyocera Document Solutions Inc.
Inventor： Oleg Y. Zakharov , Hiroyuki Takaishi
IPC: G06F3/12
Abstract: A system of printing devices includes an analytical server that determines when a firmware upgrade is to be installed on one or more of the printing devices. The analytical server collects information about firmware version and type along with errors that occur on the printing devices. The analytical server also collects information on the print volume for each device. A map is generated and updated based on this information that is used to decide when or if the firmware upgrade is to occur. For a first printing device and a second printing device, the analytical server determines whether to upgrade different versions of the firmware at each device.
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公开(公告)号：US10726203B2
公开(公告)日：2020-07-28
申请号：US16176284
申请日：2018-10-31
Applicant: KYOCERA Document Solutions, Inc.
Inventor： Oleg Y. Zakharov , Matthew Yoshio Morikawa
IPC: G06F11/00 , G06F40/20 , G06F3/00 , G06F40/205 , G06N20/00 , G06F40/30 , G06F40/284
Abstract: System(s)/method(s) relate to machine learning to automatically respond for troubleshooting a device. A programmed computer system obtains a training dataset from at least one database including historical customer complaint records and maintenance service records with resolution codes. The training dataset is parsed by a natural language extraction engine to extract data including extracting keyword data from the historical customer complaint records. The extracted data is grouped into bags-of-words with a natural language association engine. The bags-of-words are mapped to one or more of the resolution codes with an SVM to provide corresponding mapping vectors. A current customer complaint record is received and information therein is parsed to provide a request bag-of-words. One or more of the mapping vectors having one or more most likely fits to the request bag-of-words is determined. One or more of the resolution codes associated with the one or more of the mapping vectors is provided.
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公开(公告)号：US20200134012A1
公开(公告)日：2020-04-30
申请号：US16176284
申请日：2018-10-31
Applicant: KYOCERA Document Solutions, Inc.
Inventor： Oleg Y. Zakharov , Matthew Yoshio Morikawa
Abstract: System(s)/method(s) relate to machine learning to automatically respond for troubleshooting a device. A programmed computer system obtains a training dataset from at least one database including historical customer complaint records and maintenance service records with resolution codes. The training dataset is parsed by a natural language extraction engine to extract data including extracting keyword data from the historical customer complaint records. The extracted data is grouped into bags-of-words with a natural language association engine. The bags-of-words are mapped to one or more of the resolution codes with an SVM to provide corresponding mapping vectors. A current customer complaint record is received and information therein is parsed to provide a request bag-of-words. One or more of the mapping vectors having one or more most likely fits to the request bag-of-words is determined. One or more of the resolution codes associated with the one or more of the mapping vectors is provided.
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4.发明授权公开(公告)号：US10009482B1
公开(公告)日：2018-06-26
申请号：US15445548
申请日：2017-02-28
Applicant: KYOCERA Document Solutions Inc.
Inventor： Oleg Y. Zakharov , Hiroyuki Takaishi
CPC classification number: H04N1/00029 , G06F3/121 , G06F3/1234 , G06F11/0772 , H04N1/00007 , H04N1/00042 , H04N1/00055 , H04N1/00068 , H04N1/32689 , H04N1/32694 , H04N2201/0094 , H04N2201/3202 , H04N2201/3205
Abstract: A method to diagnosis an electro-mechanical part on an image forming device comprises: determining an incident count for a first time interval for the electro-mechanical part; determining if the incident count for the first time interval exceeds a first threshold level; marking the incident count as a high rate if the incident count exceeds the first threshold level; marking the incident count as a low rate if the incident count is more than 0 but equal to or less than the first threshold level; marking the incident count as a zero rate if the incident count is equal to 0; monitoring the electro-mechanical part for a second time interval, wherein the second time interval is a plurality of first time intervals; cumulating a number of first time intervals with the low rate during the second time intervals; and marking the electro-mechanical part as needing to be one of repaired or serviced when the number of first time intervals with the low rate during the second time intervals exceeds a second threshold level.
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公开(公告)号：US20170171403A1
公开(公告)日：2017-06-15
申请号：US14964137
申请日：2015-12-09
Applicant: KYOCERA Document Solutions Inc.
Inventor： Oleg Y. Zakharov
CPC classification number: H04N1/00344 , H04N1/00007 , H04N1/00037 , H04N1/00074 , H04N1/00832 , H04N1/32625 , H04N2201/0094
Abstract: Systems and methods for identifying the health status of one or more printing devices are provided. An example method can involve determining one or more printing-device error parameters. The method may also involve determining one or more error intervals based on the one or more printing-device error parameters. The method may also involve generating an error frequency code based on the determined error intervals. Still further, the method may involve determining a health value based on the error frequency code. The method yet further includes performing a managing action based on the determined health value.
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Patent Agency Ranking
公开(公告)号：US12124798B2
公开(公告)日：2024-10-22
申请号：US17460601
申请日：2021-08-30
Applicant: Kyocera Document Solutions Inc.
Inventor： Oleg Y. Zakharov
IPC: G06F40/194 , G06F40/279
CPC classification number: G06F40/194 , G06F40/279
Abstract: A method is disclosed for calculating similarity rates between electronic documents. The similarity rate is calculated based on a count of matching phrases between the electronic documents and distances between subsequent matching phrases in each of the electronic documents. A system is also disclosed for comparing the electronic documents to obtain their similarity rates. A computing device determines at least one first proximity parameter based on the number of matched words in a matching phrase and at least one second proximity parameter based on distances between the subsequent matching phrases in each of the electronic documents. The similarity rate is determined based on the first and second proximity parameters.
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公开(公告)号：US11134047B2
公开(公告)日：2021-09-28
申请号：US16368004
申请日：2019-03-28
Applicant: KYOCERA Document Solutions Inc.
Inventor： Oleg Y. Zakharov
Abstract: A system and method for enhanced workflow over email assisted by a plurality of plugins associable to a plurality of email clients is described herein. A first plugin is associable with a first email client. The first plugin is configured to write to a custom command wherein the custom command includes a machine readable message with one or more authorized actions within an email exchanged between the first email client and a second email client. A second plugin is associable with the second email client. The second plugin is configured to read from the custom command and execute the one or more authorized actions related to the second email client.
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8.发明授权公开(公告)号：US10542159B1
公开(公告)日：2020-01-21
申请号：US16411991
申请日：2019-05-14
Applicant: KYOCERA DOCUMENT SOLUTIONS INC.
Inventor： Oleg Y. Zakharov , Hiroyuki Takaishi , Yuka Matsukawa
Abstract: A method to diagnosis an electro-mechanical part on an image forming device comprising: determining an incident count for a first time interval for the electro-mechanical part; determining a first threshold level for the first time interval; monitoring the electro-mechanical part for a second time interval, wherein the second time interval is a plurality of first time intervals; determining if the incident count for a first portion of the second time interval for the electro-mechanical part equal to or less than the first threshold; determining if the incident count for a second portion of the second time interval for the electro-mechanical part is equal to or less than the first threshold when the incident count for the first portion of the second time interval fails to exceed the first threshold for the electro-mechanical part; determining a maximum incident count for the second portion of the second time interval when the incident count for the second portion of the second time interval exceeds the first threshold for the electro-mechanical part; calculating an error ratio between an average incident count of the first portion of the second time interval and the maximum incident count of the second portion of the second time interval; and marking the electro-mechanical part as needing to be one of repaired or serviced when the error ratio exceeds an error ratio threshold level.
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公开(公告)号：US10442644B1
公开(公告)日：2019-10-15
申请号：US15988415
申请日：2018-05-24
Applicant: KYOCERA Document Solutions Inc.
Inventor： Oleg Y. Zakharov , Yuka Matsukawa
Abstract: A sheet processing apparatus comprises at least one roller disposed in a sheet conveyance path and configured to convey a plurality of sheets; a sheet sensor disposed in the sheet conveyance path and configured to detect each sheet as it is conveyed by a particular roller of the at least one roller and to generate sensor information indicative of the detection; and a controller configured to: use the sensor information to calculate a sheet passage interval for each sheet; count a first number of times the sheet passage interval is greater than a first threshold corresponding to abnormally slow sheet conveyance and a second number of times the sheet passage interval is lower than a second threshold corresponding to abnormally fast sheet conveyance; determine whether an alert condition has been met based on the counts of the first and second numbers of times; and generate a control signal after the alert condition has been met.
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公开(公告)号：US09838548B2
公开(公告)日：2017-12-05
申请号：US14634744
申请日：2015-02-28
Applicant: KYOCERA Document Solutions Inc.
Inventor： Oleg Y. Zakharov
CPC classification number: H04N1/00029 , G06T11/206 , H04N1/00034 , H04N1/00039 , H04N1/00204 , H04N1/00323 , H04N1/00408 , H04N2201/0094
Abstract: The present disclosure is directed to a method for generating a visual display of metrics for one or more peripheral devices. The method involves receiving a plurality of data values indicative of a particular metric. The method also involves determining an average value of the plurality of data values and a ratio between the average value and a particular data value. The method further involves generating a bar graph with at least a first bar representative of the average value and a second bar representative of the particular data value. Additionally, the method involves modifying a longer bar of the first bar and the second bar based on a quotient between the average value and the particular data value based on the ratio being greater than or equal to a threshold ratio. The method also involves causing a display device to display the bar graph.
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