Apparatus, method and medium for calculating an update order on a service level objective
    3.
    发明授权
    Apparatus, method and medium for calculating an update order on a service level objective 有权
    用于计算服务级别目标的更新顺序的装置,方法和介质

    公开(公告)号:US09081640B2

    公开(公告)日:2015-07-14

    申请号:US13329750

    申请日:2011-12-19

    摘要: An update apparatus used in a system that provides service using software and performing update of the software, including a processing apparatus configured to calculate a difference between a possible down time of the service according to a service level and a down time of the service indicated by operation performance stored in storage unit, and when there are a plurality of pieces of software as update targets, to calculate an update order of the plurality of pieces of update target software according to a degree of influence to the difference by service down when update of software fails, and to perform update of the plurality of pieces of update target software according to the update order.

    摘要翻译: 一种在使用软件提供服务并执行软件更新的系统中使用的更新装置,包括:处理装置,被配置为根据服务级别的可能的停机时间和所述服务的停机时间来计算服务的可能停机时间; 存储在存储单元中的操作性能,并且当存在多条软件作为更新目标时,根据在更新时的服务下降对该差异的影响程度来计算多条更新目标软件的更新顺序 软件失败,并且根据更新顺序执行多条更新目标软件的更新。

    Apparatus and method for selecting candidate for failure component
    4.
    发明授权
    Apparatus and method for selecting candidate for failure component 有权
    用于选择故障分量的候选者的装置和方法

    公开(公告)号:US08984337B2

    公开(公告)日:2015-03-17

    申请号:US12977583

    申请日:2010-12-23

    IPC分类号: G06F11/00 G06F11/07

    摘要: An apparatus for selecting a candidate for a failure component causing errors from a plurality of components included in a network system, the apparatus includes a processor for executing a procedure. The procedure includes determining a relation class of a relation among the plurality of components on the basis of configuration information of the network system, each of the relations being classified into one of the relation classes in accordance with a direction of an error propagation, determining an investigation range for each component having an error on the basis of investigation information including an error type of an error occurred in the each component and an investigation direction corresponding to the relation class, the investigation range being a set of the components to be investigated, and selecting a component on the basis of an appearance frequency of each component in the investigation ranges as the candidate.

    摘要翻译: 一种用于从包括在网络系统中的多个组件导出错误的故障组件的候选者的选择装置,该装置包括用于执行过程的处理器。 该过程包括基于网络系统的配置信息来确定多个组件之间的关系的关系类别,每个关系根据错误传播的方向被分类为关系类别之一,确定 基于包括每个组件中发生的错误的错误类型的调查信息和与关系类别相对应的调查方向的每个组件具有错误的调查范围,调查范围是要被调查的组件的集合,以及 根据调查范围内的各个部件的出现频率来选择部件作为候补。

    Configuration information management apparatus and dictionary generation method of configuration information management apparatus
    5.
    发明授权
    Configuration information management apparatus and dictionary generation method of configuration information management apparatus 有权
    配置信息管理装置和配置信息管理装置的字典生成方法

    公开(公告)号:US08849755B2

    公开(公告)日:2014-09-30

    申请号:US12929942

    申请日:2011-02-25

    IPC分类号: G06F17/30

    CPC分类号: G06F17/30566

    摘要: A data management unit stores therein configuration items including attribute items described according to different schemas. A dictionary candidate retrieval unit specifies a combination of a pair of attribute items, which defines a correspondence relation between the attribute items of the different schemas, as a dictionary definition item, and retrieves, as a dictionary candidate, a combination of the attribute names corresponding to the same attribute value in the attribute items, which are described according to the schemas, of the dictionary definition item from the data management unit. A dictionary generation unit generates dictionary information defining synonymity between the attribute names of the different attribute items described according to the different schemas based on the dictionary candidate retrieved by the dictionary candidate retrieval unit. A dictionary management unit stores therein the dictionary information generated by the dictionary generation unit.

    摘要翻译: 数据管理单元存储包括根据不同模式描述的属性项的配置项。 词典候选者检索单元指定定义不同模式的属性项之间的对应关系的一对属性项的组合作为字典定义项,并且将作为字典候选的属性名称的组合检索为对应 根据数据管理单元的字典定义项目,根据模式描述属性项中相同的属性值。 字典生成单元根据由字典候选检索单元检索到的字典候选,生成根据不同模式描述的不同属性项的属性名定义同义词的词典信息。 字典管理单元在其中存储由字典生成单元生成的字典信息。

    Troubleshooting support method, and troubleshooting support apparatus
    6.
    发明授权
    Troubleshooting support method, and troubleshooting support apparatus 失效
    疑难解答支持方法和故障排除支持设备

    公开(公告)号:US08719643B2

    公开(公告)日:2014-05-06

    申请号:US12952462

    申请日:2010-11-23

    IPC分类号: G06F11/00

    摘要: When a problem occurs in a computer system, the following processing is performed. That is, a troubleshooting procedure that includes, at least, operation content and input request for system information, presented to an operator, and in which command to acquire system information related to the input request from the information source of the system information are assigned to the input request, is referenced. Furthermore, in accordance with the command, system information is collected from an information source where system information exists. Then, after those input request for system information have been removed from the troubleshooting procedure, the resultant troubleshooting procedure is presented to the operator. Thus, the workload of the operator in the troubleshooting operation can be significantly reduced, and the time until the operation is completed is shortened, making rapid troubleshooting possible.

    摘要翻译: 当在计算机系统中出现问题时,执行以下处理。 也就是说,至少包括提供给操作者的系统信息的操作内容和输入请求以及从系统信息的信息源获取与输入请求相关的系统信息的命令的故障排除过程被分配给 输入请求被引用。 此外,根据该命令,从存在系统信息的信息源收集系统信息。 然后,在从故障排除步骤中删除系统信息的这些输入请求之后,将向操作员呈现所产生的故障排除步骤。 因此,可以显着减少操作者在故障排除操作中的工作量,直到操作完成的时间缩短,从而使故障排除成为可能。

    Search device, search method, and search program
    7.
    发明授权
    Search device, search method, and search program 有权
    搜索设备,搜索方法和搜索程序

    公开(公告)号:US08719633B2

    公开(公告)日:2014-05-06

    申请号:US13064457

    申请日:2011-03-25

    IPC分类号: G06F11/00 G06F11/07 H04L12/24

    摘要: When searching for a starting point candidate on an abnormality occurred in a first management range, if a search destination extends over a second management range, a first search device transmits a query to a second search device and requests a second search device to search for a starting point of an abnormality in the second management range. The second search device receives the query, searches the second management range for a starting point candidate of an abnormality, replaces a starting point candidate of an abnormality with a dummy configuration item, and transmits a response. Thus, the first search device can search for a starting point candidate of an abnormality without grasping a connection relationship of configuration items in the second management range.

    摘要翻译: 当在第一管理范围内搜索出现异常的起点候选者时,如果搜索目的地在第二管理范围内延伸,则第一搜索装置向第二搜索装置发送查询,并请求第二搜索装置搜索 第二管理范围异常的起点。 第二搜索装置接收查询,在第二管理范围内搜索异常的起点候选者,用虚拟配置项替换异常的起点候选,并发送响应。 因此,第一搜索装置可以在不掌握第二管理范围内的配置项的连接关系的情况下搜索异常的起点候选。

    Supporting apparatus and supporting method
    8.
    发明授权
    Supporting apparatus and supporting method 有权
    配套设备及配套方法

    公开(公告)号:US08578210B2

    公开(公告)日:2013-11-05

    申请号:US12487364

    申请日:2009-06-18

    IPC分类号: G06F11/00

    摘要: A supporting apparatus includes a configuration-information storage unit having stored therein dependencies among devices in association with a list of the devices. When information about a device where a failure has occurred is input, a dependency among devices including the faulty device is obtained from the configuration-information storage unit. Based on the obtained dependency among devices including the faulty device and information about the faulty device, learning data with the dependency and a cause of failure being associated with each other is created. Then, based on the created learning data, a solution procedure indicative of a procedure for specifying the cause of failure is generated by using, for example, algorithm ID3.

    摘要翻译: 支持装置包括配置信息存储单元,其中存储有与设备列表相关联的设备之间的依赖关系。 当输入发生故障的设备的信息时,从配置信息存储单元获得包括故障设备的设备之间的相关性。 基于所获得的与故障设备有关的设备之间的依赖关系以及有关故障设备的信息,创建了依赖关系的学习数据和故障原因彼此相关联。 然后,基于所创建的学习数据,通过使用例如算法ID3来生成指示用于指定故障原因的过程的解决过程。

    Configuration information management device, computer-readable storage medium, and configuration information management method
    9.
    发明授权
    Configuration information management device, computer-readable storage medium, and configuration information management method 有权
    配置信息管理装置,计算机可读存储介质和配置信息管理方法

    公开(公告)号:US08484169B2

    公开(公告)日:2013-07-09

    申请号:US13241456

    申请日:2011-09-23

    IPC分类号: G06F17/00

    CPC分类号: G06F17/30566

    摘要: When receiving a change of property information that is a key for performing property information integration, a FCMDB refers to the information stored in a property management information DB. Then, when property information that is a key after change is identical with the property information before change in the same configuration item, the FCMDB maintains the property information of the property information DB with respect to the configuration item. On the other hand, when the two property information data are not identical to each other, the FCMDB integrates property information for each configuration item on the basis of the key after change and registers the result in a property information storage unit.

    摘要翻译: 当接收到作为用于执行属性信息集成的键的属性信息的更改时,FCMDB参考存储在属性管理信息DB中的信息。 然后,当在同一配置项目中,作为更改后的密钥的属性信息与更改前的属性信息相同时,FCMDB维护关于配置项目的属性信息DB的属性信息。 另一方面,当两个属性信息数据彼此不相同时,FCMDB根据改变后的密钥对每个配置项的属性信息进行整合,并将结果登记在属性信息存储单元中。

    Management of attribute information related to system resources
    10.
    发明授权
    Management of attribute information related to system resources 有权
    与系统资源相关的属性信息管理

    公开(公告)号:US08285742B2

    公开(公告)日:2012-10-09

    申请号:US12964133

    申请日:2010-12-09

    IPC分类号: G06F17/30

    CPC分类号: G06F17/30306 G06F17/30286

    摘要: An information processing apparatus that manages resource information which is information related to resources constituting a system, includes: a first condition setting section that sets first conditions which are predetermined conditions between given resource information and other resource information; a first condition extraction section that extracts, from the first conditions set by the first condition setting section, a first condition set to resource information, on which changed information that is information indicating a change to the resource information is based; and a first condition determination section that determines whether the changed information satisfies the first condition extracted by the first condition extraction section.

    摘要翻译: 管理与构成系统的资源有关的信息的资源信息的信息处理装置包括:第一条件设定部,设定作为给定资源信息与其他资源信息之间的预定条件的第一条件; 第一条件提取部分,从第一条件设置部分设置的第一条件中提取设置为资源信息的第一条件,作为指示资源信息的改变的信息的改变信息是基于的; 以及第一条件确定部分,其确定改变的信息是否满足由第一条件提取部分提取的第一条件。