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    Secure customer service proxy portal
    1.
    发明授权
    Secure customer service proxy portal 有权
    安全的客户服务代理门户

    公开(公告)号：US08755372B2

    公开(公告)日：2014-06-17

    申请号：US12767544

    申请日：2010-04-26

    申请人： Lance Fried ,  Joseph Katz ,  Edwin Kenneth Margulies

    发明人： Lance Fried ,  Joseph Katz ,  Edwin Kenneth Margulies

    IPC分类号： G06F15/16

    CPC分类号： G06Q30/02 ,  H04M3/493 ,  H04M3/5191 ,  H04M2203/655

    摘要： A portal system for secure, aggregated and centralized management and access of disparate customer service and social networking environments is disclosed. A user interface provides multiple, parameter-based automated service scripts, each configured to utilize customer information. The scripts link to vendor-specific, scenario-specific, and social networking-specific interfaces that have common user interface elements. Shared and dedicated reverse automation gateways are configured to emulate the step-by-step self-service aspects of web sites and interactive voice response systems. The portal system eliminates or reduces inbound toll-free telephone charges for vendor contact centers and additionally links the same to social networking systems.

    摘要翻译： 公开了一种用于安全，集中和集中管理和访问不同的客户服务和社交网络环境的门户系统。 用户界面提供多个基于参数的自动化服务脚本，每个脚本都配置为利用客户信息。 该脚本链接到具有特定于供应商，特定于场景的社交网络特定接口，具有通用的用户界面元素。 共享和专用的反向自动化网关被配置为模拟网站和交互式语音响应系统的逐步自助服务方面。 门户系统消除或减少供应商联络中心的入站免费电话费用，并将其与社交网络系统相连接。

    SECURE CUSTOMER SERVICE PROXY PORTAL
    2.
    发明申请
    SECURE CUSTOMER SERVICE PROXY PORTAL 有权
    安全客户服务代码门户

    公开(公告)号：US20110110364A1

    公开(公告)日：2011-05-12

    申请号：US12767544

    申请日：2010-04-26

    申请人： Lance Fried ,  Joseph Katz ,  Edwin Kenneth Margulies

    发明人： Lance Fried ,  Joseph Katz ,  Edwin Kenneth Margulies

    IPC分类号： H04L12/66 ,  H04M3/00 ,  H04M11/00

    CPC分类号： G06Q30/02 ,  H04M3/493 ,  H04M3/5191 ,  H04M2203/655

    摘要： A portal system for secure, aggregated and centralized management and access of disparate customer service and social networking environments is disclosed. A user interface provides multiple, parameter-based automated service scripts, each configured to utilize customer information. The scripts link to vendor-specific, scenario-specific, and social networking-specific interfaces that have common user interface elements. Shared and dedicated reverse automation gateways are configured to emulate the step-by-step self-service aspects of web sites and interactive voice response systems. The portal system eliminates or reduces inbound toll-free telephone charges for vendor contact centers and additionally links the same to social networking systems.

    摘要翻译： 公开了一种用于安全，集中和集中管理和访问不同的客户服务和社交网络环境的门户系统。 用户界面提供多个基于参数的自动化服务脚本，每个脚本都配置为利用客户信息。 该脚本链接到具有特定于供应商，特定于场景的社交网络特定接口，具有通用的用户界面元素。 共享和专用的反向自动化网关被配置为模拟网站和交互式语音响应系统的逐步自助服务方面。 门户系统消除或减少供应商联络中心的入站免费电话费用，并将其与社交网络系统相连接。

    System and method for biometrics-based fraud prevention
    3.
    发明授权
    System and method for biometrics-based fraud prevention 有权
    基于生物识别的欺诈预防系统和方法

    公开(公告)号：US08583498B2

    公开(公告)日：2013-11-12

    申请号：US13340291

    申请日：2011-12-29

    申请人： Lance Fried ,  Joseph Katz ,  Rick Korfin

    发明人： Lance Fried ,  Joseph Katz ,  Rick Korfin

    IPC分类号： G06Q20/40

    CPC分类号： G06Q20/206 ,  G06Q20/40145 ,  G06Q20/4016 ,  G06Q40/02

    摘要： The system employs the use of biometric authentication, a fraud control gateway and widget, and a point of sale sensor to restrict the use of credit cards or other financial tokens to authenticated actual owners of the card or token. The card or token holder will have biometric information entered into a database during an initiation or enrollment process, and subsequent uses of the card may be authenticated by comparing the biometric information of the attempted user to biometric information stored in the system. The biometric component is used for voice authentication. As part of a multi-factor security schema, the biometric authentication is combined with a series of point of sale and fraud control methods to ensure a comprehensive security umbrella for financial transactions. Both financial institution limits to transactions and consumer-preferred limits to transactions are employed.

    摘要翻译： 系统采用生物识别认证，欺诈控制网关和小部件，以及销售点传感器，以限制使用信用卡或其他财务令牌来认证卡或令牌的实际拥有者。 卡或令牌持有者将在启动或注册过程期间具有输入数据库的生物信息，并且可以通过将尝试的用户的生物特征信息与存储在系统中的生物特征信息进行比较来认证卡的后续使用。 生物特征组件用于语音认证。 作为多因素安全架构的一部分，生物认证与一系列销售点和欺诈控制方法相结合，以确保金融交易的全面安全保障。 金融机构对交易的限制和消费者偏好的交易限制都被采用。

    NETWORK PREDICTIVE CUSTOMER SERVICE QUEUE MANAGEMENT
    4.
    发明申请
    NETWORK PREDICTIVE CUSTOMER SERVICE QUEUE MANAGEMENT 有权
    网络预测客户服务队伍管理

    公开(公告)号：US20130051546A1

    公开(公告)日：2013-02-28

    申请号：US13594356

    申请日：2012-08-24

    申请人： Lance Fried ,  Joseph Katz ,  Rick Korfin

    发明人： Lance Fried ,  Joseph Katz ,  Rick Korfin

    IPC分类号： H04M3/00

    CPC分类号： H04M3/5231 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42306 ,  H04M3/4283 ,  H04M3/5238 ,  H04M7/125 ,  H04M2207/12

    摘要： A communications portal for interfacing with a carrier network, a contact center, and a user is disclosed. Telecommunications links are connected to the communications portal to receive inbound calls and place outbound calls. A gateway signaling proxy containing an application server and a reverse automation subsystem is connected to the telecommunications links to recognize and store user selections, detect answer supervision, and execute scripts as configured in the user interface.

    摘要翻译： 公开了一种用于与运营商网络，联络中心和用户进行接口的通信门户。 电信链路连接到通信门户，以接收来电和拨出呼叫。 包含应用服务器和反向自动化子系统的网关信令代理连接到电信链路，以识别和存储用户选择，检测应答监视和执行在用户界面中配置的脚本。

    Network predictive customer service queue management
    5.
    发明授权
    Network predictive customer service queue management 有权
    网络预测客户服务队列管理

    公开(公告)号：US08693671B2

    公开(公告)日：2014-04-08

    申请号：US13594356

    申请日：2012-08-24

    申请人： Lance Fried ,  Joseph Katz ,  Rick Korfin

    发明人： Lance Fried ,  Joseph Katz ,  Rick Korfin

    IPC分类号： H04M3/00 ,  H04M5/00

    CPC分类号： H04M3/5231 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42306 ,  H04M3/4283 ,  H04M3/5238 ,  H04M7/125 ,  H04M2207/12

    摘要： A communications portal for interfacing with a carrier network, a contact center, and a user is disclosed. Telecommunications links are connected to the communications portal to receive inbound calls and place outbound calls. A gateway signaling proxy containing an application server and a reverse automation subsystem is connected to the telecommunications links to recognize and store user selections, detect answer supervision, and execute scripts as configured in the user interface.

    摘要翻译： 公开了一种用于与运营商网络，联络中心和用户进行接口的通信门户。 电信链路连接到通信门户，以接收来电和拨出呼叫。 包含应用服务器和反向自动化子系统的网关信令代理连接到电信链路，以识别和存储用户选择，检测应答监视和执行在用户界面中配置的脚本。

    SYSTEM AND METHOD FOR BIOMETRICS-BASED FRAUD PREVENTION
    6.
    发明申请
    SYSTEM AND METHOD FOR BIOMETRICS-BASED FRAUD PREVENTION 有权
    用于基于生物计量的预防欺诈的系统和方法

    公开(公告)号：US20120330765A1

    公开(公告)日：2012-12-27

    申请号：US13340291

    申请日：2011-12-29

    申请人： Lance Fried ,  Joseph Katz ,  Rick Korfin

    发明人： Lance Fried ,  Joseph Katz ,  Rick Korfin

    IPC分类号： G06Q20/40 ,  G06Q40/00 ,  G06Q20/34 ,  G06Q20/20

    CPC分类号： G06Q20/206 ,  G06Q20/40145 ,  G06Q20/4016 ,  G06Q40/02

    摘要： The system employs the use of biometric authentication, a fraud control gateway and widget, and a point of sale sensor to restrict the use of credit cards or other financial tokens to authenticated actual owners of the card or token. The card or token holder will have biometric information entered into a database during an initiation or enrollment process, and subsequent uses of the card may be authenticated by comparing the biometric information of the attempted user to biometric information stored in the system. The biometric component is used for voice authentication. As part of a multi-factor security schema, the biometric authentication is combined with a series of point of sale and fraud control methods to ensure a comprehensive security umbrella for financial transactions. Both financial institution limits to transactions and consumer-preferred limits to transactions are employed.

    摘要翻译： 系统采用生物识别认证，欺诈控制网关和小部件，以及销售点传感器，以限制使用信用卡或其他财务令牌来认证卡或令牌的实际拥有者。 卡或令牌持有者将在启动或注册过程期间具有输入数据库的生物信息，并且可以通过将尝试的用户的生物特征信息与存储在系统中的生物特征信息进行比较来认证卡的后续使用。 生物特征组件用于语音认证。 作为多因素安全架构的一部分，生物认证与一系列销售点和欺诈控制方法相结合，以确保金融交易的全面安全保障。 金融机构对交易的限制和消费者偏好的交易限制都被采用。

    COMPOSITIONS AND METHODS FOR DETECTING CANCERS IN A SUBJECT
    7.
    发明申请
    COMPOSITIONS AND METHODS FOR DETECTING CANCERS IN A SUBJECT 审中-公开
    用于检测受试者中癌症的组合物和方法

    公开(公告)号：US20100047830A1

    公开(公告)日：2010-02-25

    申请号：US12523271

    申请日：2008-01-31

    申请人： Joseph Katz ,  Edward Chan

    发明人： Joseph Katz ,  Edward Chan

    IPC分类号： G01N33/53 ,  C07K16/18

    CPC分类号： G01N33/57407 ,  G01N33/57419 ,  G01N33/57446 ,  G01N33/57484 ,  G01N2333/47

    摘要： Disclosed are compositions and methods for detecting oral and gastrointestinal cancers in a subject. Autoantigen p90 was shown to be overexpressed in oral cancer cells, and this protein, as well as its companion autoantigen p62 and antibodies directed to both proteins, can be used as markers for detecting oral digestive and other cancers in a subject at an early stage.

    摘要翻译： 公开了用于检测受试者的口腔和胃肠癌的组合物和方法。 自体抗原p90显示在口腔癌细胞中过表达，并且该蛋白质以及其伴侣自身抗原p62和针对这两种蛋白质的抗体可用作早期检测受试者口腔消化和其它癌症的标记物。