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公开(公告)号：US20150026073A1
公开(公告)日：2015-01-22
申请号：US14335523
申请日：2014-07-18
Applicant: Level 3 Communications, LLC.
Inventor： Jeff Storey , Yunas Nadiadi , Rene Grippo , Allen E. Dixon , Eric D. Gundersen , Luke P. Philips , Rajiv K. Singh , Sanjiv Kumar , Eric D. Prosser , Derek Hovodance , Wes Jensen , Imran A. Aslam , Maria A. Elliot , Peter Cleary
CPC classification number: G06Q10/0639 , G06Q10/00 , G06Q10/063 , G06Q30/06
Abstract: Implementations described and claimed herein provide systems and methods for generating customer solutions using real-time information for new customer sales and/or current customer support. In one implementation, technical infrastructure data for a provider network is retrieved from one or more databases. The technical infrastructure data represents network assets and capabilities. Location information is obtained for at least one customer site. A product selection including a set of design attributes for one or more telecommunication products is received. A network access point for providing the one or more telecommunication products is determined based on a correlation of the technical infrastructure data with the location information. A configuration for the at least one customer site is generated based on the product selection. A design is generated based on the network access point and the at least one configured customer site.
Abstract translation: 本文描述和要求保护的实施例提供了使用用于新客户销售和/或当前客户支持的实时信息生成客户解决方案的系统和方法。 在一个实现中，从一个或多个数据库检索供应商网络的技术基础架构数据。 技术基础设施数据表示网络资产和能力。 获取至少一个客户站点的位置信息。 接收包括用于一个或多个电信产品的一组设计属性的产品选择。 基于技术基础设施数据与位置信息的相关性来确定用于提供一个或多个电信产品的网络接入点。 基于产品选择生成至少一个客户站点的配置。 基于网络接入点和至少一个配置的客户站点生成设计。
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公开(公告)号：US20150025940A1
公开(公告)日：2015-01-22
申请号：US14335626
申请日：2014-07-18
Applicant: Level 3 Communications, LLC
Inventor： Jeff Storey , Yunas Nadiadi , Rene Grippo , Allen E. Dixon , Eric D. Gundersen , Luke P. Philips , Rajiv K. Singh , Sanjiv Kumar , Eric D. Prosser , Derek Hovodance , Wes Jensen , Imran A. Aslam , Maria A. Elliott , Peter Cleary
IPC: G06Q10/06
CPC classification number: G06Q10/0639 , G06Q10/00 , G06Q10/063 , G06Q30/06
Abstract: Implementations described and claimed herein provide systems and methods for generating customer solutions using real-time information for new customer sales and/or current customer support. In one implementation, technical infrastructure information for an installed network design providing one or more telecommunication products at one or more customer sites is retrieved. Customer service analytics are generated based on the technical infrastructure information and output for display on a graphical user interface.
Abstract translation: 本文描述和要求保护的实施例提供了使用用于新客户销售和/或当前客户支持的实时信息生成客户解决方案的系统和方法。 在一个实现中，检索在一个或多个客户站点处提供一个或多个电信产品的已安装网络设计的技术基础设施信息。 客户服务分析基于技术基础设施信息和输出生成，以在图形用户界面上显示。
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Patent Agency Ranking
3.发明申请公开(公告)号：US20130179225A1
公开(公告)日：2013-07-11
申请号：US13733628
申请日：2013-01-03
Applicant: LEVEL 3 COMMUNICATIONS, LLC
Inventor： Yunas Nadiadi , Paul Farnsworth , Jeff Storey , Ajit K. Rao , Eric D. Gundersen , Allen E. Dixon , Sanjiv Kumar , Rene Grippo , Luke Philips , Omprakash Mishra , Rajiv K. Singh , Chris Cuttitta
IPC: G06Q30/02
CPC classification number: G06Q30/0205 , G06F3/0481
Abstract: Implementations of the present disclosure involve a system and/or method of sales prospect and customer service optimization. The system and/or method may include a computing device which operates a plurality of computing modules. These modules include a prospect module for displaying a geographic map along with technical infrastructure information and prospect information, a present module displaying a plurality of content associated with rich content, by providing an interface allowing a user to drag and drop content into a presentation flow; and a quote module for quickly creating a quote for presentation to a customer.
Abstract translation: 本公开的实施涉及销售前景和客户服务优化的系统和/或方法。 系统和/或方法可以包括操作多个计算模块的计算设备。 这些模块包括用于通过提供允许用户将内容拖放到呈现流中的界面来显示地理地图以及技术基础设施信息和潜在客户信息的展望模块，显示与富内容相关联的多个内容的当前模块; 以及用于快速创建报价给报表给客户的报价模块。
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公开(公告)号：US20170118092A1
公开(公告)日：2017-04-27
申请号：US15332887
申请日：2016-10-24
Applicant: Level 3 Communications, LLC
Inventor： Allen E. Dixon , Sharna Aeckerle , Paul Farnsworth , Rene Grippo , Eric D. Gundersen , Sanjiv Kumar , Rick D. Lind , Matthew R. Moore , Luke P. Philips , Rajiv K. Singh , Raymond L. Smith , David L. Stozki
Abstract: Aspects of the present disclosure include an adaptive notification and ticketing system for a telecommunications network. The system includes a computing device and a plurality of network devices associated with the telecommunications network. Data is generated about a plurality of past network events associated with the plurality of network devices. The computing device is utilized to generate a model from the data. The model may be used to interpret new network events and generate an output indicative of a service impact event. The new network events are applied to the model using the computing device to generate the output indicative of a service impact event. The computing device generates a responsive action from the output indicative of a service impact event. The service impact event is a network event that disrupts a network service associated with the telecommunications network.
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公开(公告)号：US11087262B2
公开(公告)日：2021-08-10
申请号：US14335626
申请日：2014-07-18
Applicant: Level 3 Communications, LLC
Inventor： Jeff Storey , Yunas Nadiadi , Rene Grippo , Allen E. Dixon , Eric D. Gundersen , Luke P. Philips , Rajiv K. Singh , Sanjiv Kumar , Eric D. Prosser , Derek Hodovance , Wesley Jensen , Imran A. Aslam , Maria A. Elliott , Peter Cleary , Andrew Dugan , Paul Farnsworth , John F. Waters, Jr.
Abstract: Implementations described and claimed herein provide systems and methods for generating customer solutions using real-time information for new customer sales and/or current customer support. In one implementation, technical infrastructure information for an installed network design providing one or more telecommunication products at one or more customer sites is retrieved. Customer service analytics are generated based on the technical infrastructure information and output for display on a graphical user interface.
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公开(公告)号：US10708151B2
公开(公告)日：2020-07-07
申请号：US15332887
申请日：2016-10-24
Applicant: Level 3 Communications, LLC
Inventor： Allen E. Dixon , Sharna Aeckerle , Paul Farnsworth , Rene Grippo , Eric D. Gundersen , Sanjiv Kumar , Rick D. Lind , Matthew R. Moore , Luke P. Philips , Rajiv K. Singh , Raymond L. Smith , David L. Stozki
Abstract: Aspects of the present disclosure include an adaptive notification and ticketing system for a telecommunications network. The system includes a computing device and a plurality of network devices associated with the telecommunications network. Data is generated about a plurality of past network events associated with the plurality of network devices. The computing device is utilized to generate a model from the data. The model may be used to interpret new network events and generate an output indicative of a service impact event. The new network events are applied to the model using the computing device to generate the output indicative of a service impact event. The computing device generates a responsive action from the output indicative of a service impact event. The service impact event is a network event that disrupts a network service associated with the telecommunications network.
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7.发明申请公开(公告)号：US20130179224A1
公开(公告)日：2013-07-11
申请号：US13733573
申请日：2013-01-03
Applicant: Level 3 Communications, LLC
Inventor： Yunas Nadiadi , Paul Farnsworth , Jeff Storey , Ajit K. Rao , Eric D. Gundersen , Allen E. Dixon , Sanjiv Kumar , Rene Grippo , Luke Philips , Rajiv K. Singh , Chris Cuttitta
IPC: G06Q30/02
CPC classification number: G06Q30/0205 , G06F3/0481
Abstract: Implementations of the present disclosure involve a system and/or method of displaying and reviewing prospective customers. The system and/or method may display a prospect map showing geographic areas, corresponding technical infrastructure, and prospects present in the areas. The prospect displayed may be adjusted based on user defined prospect attributes.
Abstract translation: 本公开的实施涉及显示和审查潜在客户的系统和/或方法。 系统和/或方法可以显示展示地区的潜在地图，相应的技术基础设施和在该地区存在的潜在客户。 显示的前景可以根据用户定义的前景属性进行调整。
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