摘要:
Load balancing between agents in a network skillset has become a particular problem. Not only is there a need to ensure efficient use of agent resources in the network skillset but increasingly labour law and union requirements mean that work must be shared between agents in an equitable manner. A source contact node in a network of contact centres requests nodal longest idle agent information from the other contact centres in the network. Using this information a network longest idle agent is identified and the incoming contact routed to that agent. A reservation system is used in combination with the longest idle agent information in order to prevent dropped contacts and to ensure equal sharing of work between agents in a network skillset. Contact centre servers are linked over a separate network, isolated from a network linking the contact centre switches.
摘要:
Load balancing between agents in a network skillset has become a particular problem. Not only is there a need to ensure efficient use of agent resources in the network skillset but increasingly labor law and union requirements mean that work must be shared between agents in an equitable manner. A source contact node in a network of contact centers requests nodal longest idle agent information from the other contact centers in the network. Using this information a network longest idle agent is identified and the incoming contact routed to that agent. A reservation system is used in combination with the longest idle agent information in order to prevent dropped contacts and to ensure equal sharing of work between agents in a network skillset. Contact center servers are linked over a separate network, isolated from a network linking the contact center switches.
摘要:
A dilution refrigerator assembly comprises a first module (1) including a dilution refrigerator (2); and a second module (3) including experimental services for attachment to a sample located in use outside the dilution refrigerator (2). The second module (3) can be attached to and demounted from the first module (1) without compromising the integrity of the dilution refrigerator.
摘要:
An oven door assembly having a minimum number of required components parts is constructed by attaching a pair of spaced hinge assemblies, preferably through a tab and slot arrangement to the first panel, and positioning a central window pack on a first panel. A second panel is then snap-fit directly through the hinge assemblies to the first panel, thereby indirectly securing the second panel to the first panel through the hinge assemblies with the window pack therebetween.
摘要:
Provided is a refrigeration device for storing food within an electric field. The refrigeration device includes a fresh food compartment and a freezer compartment vertically below an elevation of the fresh food compartment. A storage compartment in which a desired temperature for storing food is selectable by a user independently of a target temperature of at least one of the fresh food compartment and the freezer compartment. A refrigeration system provides a cooling effect to the fresh food compartment, the freezer compartment and the storage compartment, and a conductor is arranged within close physical proximity to a bottom surface of the storage compartment. A control system controls delivery of an alternating electric signal to the conductor for generating an electric field that extends into the storage compartment, wherein the alternating electric signal comprises a frequency less than 1 kHz and a voltage greater than or equal to 1 kV.
摘要:
An apparatus for processing carcasses of gallinaceous animals, including a conveyor line 3 from which, in operation, carcasses are suspended by their legs, a heating cabinet 1 through which the carcasses are transported on the conveyor line 3 the heating cabinet 1 including hot air means 10, 11, 15 to project a flow of hot air onto the carcasses to warm the outer surface on the carcasses to thereby loosen the feathers.
摘要:
Some studded footwear, such as sports shoes, require studs (6) to be specifically oriented relative to the shoe sole (1). The studs (6) may be specifically oriented in the receptacles (5), and thus the receptacles need to be oriented relative to the sole of the shoe (1). Means are provided therefore for orienting a specifically-oriented receptacle (5) for a shoe stud (6) in a multi-layer shoe sole (1) comprising co-operating orienting means (13) on the receptacle (5) and an outer shoe sole (2), the co-operating orienting means being operative to physically retain the receptacle (5) in the correct orientation relative to the outer shoe sole (2) at least until an inner shoe sole (3) is secured to the outer shoe sole (2). Thus the co-operating orienting means serve to ensure that a specifically-oriented receptacle (5) is physically held in the correct orientation relative to the shoe sole (1), at least until the shoe sole is completed by attachment of an inner shoe sole (3).
摘要:
A shoe stud and receptacle, the shoe stud including a ground-engaging part and the two components are adapted to be secured together by a multi-start threaded connection comprising a screw-threaded spigot on one of the two components adapted to be inserted with rotation into a screw-threaded socket on the other component, and a locking means of the components which is arranged to become interengaged to resist unscrewing of the assembly, the locking means comprising a primary locking means and at least one secondary locking member, the primary locking means comprising a ring of posts extending axially from one of the components and a ring of teeth on the other component, the posts engaging between the teeth, and wherein the or each secondary locking member is adapted to engage with a post to maintain the interengagement of the primary locking means.
摘要:
A peer-to-peer broadcast management system is described. A system may include a peer detector to determine one or more peer computer systems associated with a predetermined locality; a peer list generator to generate a peer list of the determined peer computer systems; a communications module to receive a request for content; and a peer selector to process the request for content utilizing the peer list.
摘要:
A product delivery system for a vending machine includes first and second guide rails and a carriage rail. The guide rails are fixedly mounted in the vending machine spaced from and parallel to each other and extend along respective first and second axes. The carriage rail extends along a third axis and includes first and second ends that are slidably connected to the respective ones of the first and second guide rails. A carrier member is slidably mounted to the carriage rail for movement along the third axis. A first drive belt is coupled to the carriage rail and a first drive motor to selectively shift the carrier member along the third axis. A second drive belt, extending in multiple axes, is connected to each of the first and second ends of the carriage rail and a second drive motor. The second drive motor selectively shifts the carriage rail along the first and second axes upon driving the second drive belt.