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公开(公告)号：US20220335360A1
公开(公告)日：2022-10-20
申请号：US17233738
申请日：2021-04-19
IPC分类号： G06Q10/06 , G06F16/245 , G06Q50/26
摘要： A method for routing civilian calls to a public-safety officer is provided herein. During operation, a call processor receives a civilian call having a source identifier number identifying a source of the call and a target identifier number identifying a target of the call. A public-safety officer is determined that is the target of the call and a public-safety officer status database is accessed to determine a current status of the public-safety officer. When the officer is able to take the call, the call is routed directly to the officer. When the officer is unable to take the call, the officer status database is accessed, and a best available officer to take the call is determined. The call is then routed to the best available officer that is able to take the call.
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2.发明申请公开(公告)号：US20220360961A1
公开(公告)日：2022-11-10
申请号：US17316427
申请日：2021-05-10
摘要： A device, system, and method for selecting a public safety answering point server to include on a call is provided. A first communication device associated with a first responder, during a call with a second communication device, provides first and second input mechanisms to select a public-safety answering point (PSAP) to include on the call, respectively based on an association with the first communication device or based on a location of the second communication device. In response to detecting activation of the first or second input mechanism, the first communication device respectively provides, to a network server: information to identify the association with the first communication device or the location of the second communication device. Subsequently, first and second communication devices communicate on the call with a PSAP as selected by the network server.
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