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公开(公告)号：US20150135013A1
公开(公告)日：2015-05-14
申请号：US14080180
申请日：2013-11-14
Applicant: Microsoft Technology Licensing, LLC
Inventor： Satish Thomas , Yi Zhang , Murtaza Chowdhury , Sridhar Srinivasan , John Hal Howard
CPC classification number: G06Q10/0637 , G06F3/04842 , G06F9/455 , G06F9/45558 , G06F11/2294 , G06F11/3058 , G06F11/366 , G06F11/3664 , G06F2009/45595 , G06Q10/20
Abstract: A virtual environment service obtains automatically collected diagnostic information from a deployed instance of a computer system and automatically generates a reproduction of an environment of the instance of the computer system, based upon the collected diagnostic data. User interactions with the virtual diagnostic environment can be recorded to identify a technical issue with the deployed instance of the computer system. A fix for the issue is applied in the virtual diagnostic environment so that it can be verified by the user prior to applying it to the deployed instance.
Abstract translation: 虚拟环境服务从计算机系统的部署实例获得自动收集的诊断信息，并基于收集的诊断数据自动生成计算机系统的实例的环境的再现。 可以记录与虚拟诊断环境的用户交互，以识别部署的计算机系统实例的技术问题。 在该虚拟诊断环境中应用该问题的修复程序，以便用户在将其应用到部署的实例之前进行验证。
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公开(公告)号：US09405645B2
公开(公告)日：2016-08-02
申请号：US14080180
申请日：2013-11-14
Applicant: Microsoft Technology Licensing, LLC
Inventor： Satish Thomas , Yi Zhang , Murtaza Chowdhury , Sridhar Srinivasan , John Hal Howard
CPC classification number: G06Q10/0637 , G06F3/04842 , G06F9/455 , G06F9/45558 , G06F11/2294 , G06F11/3058 , G06F11/366 , G06F11/3664 , G06F2009/45595 , G06Q10/20
Abstract: A virtual environment service obtains automatically collected diagnostic information from a deployed instance of a computer system and automatically generates a reproduction of an environment of the instance of the computer system, based upon the collected diagnostic data. User interactions with the virtual diagnostic environment can be recorded to identify a technical issue with the deployed instance of the computer system. A fix for the issue is applied in the virtual diagnostic environment so that it can be verified by the user prior to applying it to the deployed instance.
Abstract translation: 虚拟环境服务从计算机系统的部署实例获得自动收集的诊断信息，并基于收集的诊断数据自动生成计算机系统的实例的环境的再现。 可以记录与虚拟诊断环境的用户交互，以识别部署的计算机系统实例的技术问题。 在该虚拟诊断环境中应用该问题的修复程序，以便用户在将其应用到部署的实例之前进行验证。
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公开(公告)号：US09886675B2
公开(公告)日：2018-02-06
申请号：US15190995
申请日：2016-06-23
Applicant: Microsoft Technology Licensing, LLC
Inventor： Satish Thomas , Yi Zhang , Murtaza Chowdhury , Sridhar Srinivasan , John Hal Howard
CPC classification number: G06Q10/0637 , G06F3/04842 , G06F9/455 , G06F9/45558 , G06F11/2294 , G06F11/3058 , G06F11/366 , G06F11/3664 , G06F2009/45595 , G06Q10/20
Abstract: A virtual environment service obtains automatically collected diagnostic information from a deployed instance of a computer system and automatically generates a reproduction of an environment of the instance of the computer system, based upon the collected diagnostic data. User interactions with the virtual diagnostic environment can be recorded to identify a technical issue with the deployed instance of the computer system. A fix for the issue is applied in the virtual diagnostic environment so that it can be verified by the user prior to applying it to the deployed instance.
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公开(公告)号：US20160307129A1
公开(公告)日：2016-10-20
申请号：US15190995
申请日：2016-06-23
Applicant: Microsoft Technology Licensing, LLC
Inventor： Satish Thomas , Yi Zhang , Murtaza Chowdhury , Sridhar Srinivasan , John Hal Howard
IPC: G06Q10/06 , G06F3/0484 , G06F9/455 , G06Q10/00
CPC classification number: G06Q10/0637 , G06F3/04842 , G06F9/455 , G06F9/45558 , G06F11/2294 , G06F11/3058 , G06F11/366 , G06F11/3664 , G06F2009/45595 , G06Q10/20
Abstract: A virtual environment service obtains automatically collected diagnostic information from a deployed instance of a computer system and automatically generates a reproduction of an environment of the instance of the computer system, based upon the collected diagnostic data. User interactions with the virtual diagnostic environment can be recorded to identify a technical issue with the deployed instance of the computer system. A fix for the issue is applied in the virtual diagnostic environment so that it can be verified by the user prior to applying it to the deployed instance.
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