Service issue prioritisation based on impact using software telemetry

    公开(公告)号:US11184218B2

    公开(公告)日:2021-11-23

    申请号:US16583252

    申请日:2019-09-25

    Abstract: A system is provided herein that can correlate service issues with system telemetry associated with the software session associated with those service issues. Using a statistical approach, the system can evaluate data across numerous software sessions to rank the importance of the reported service issues. To accomplish the ranking, the system can parse the reports of service issues on a periodic basis, can extract telemetry identifiers (IDs) from the logs, can query the telemetry, may compute the relative importance of detected issues (in the context of calls going on for that day), and then can report this impact back to the service issue database.

    Network problem node identification using traceroute aggregation

    公开(公告)号:US10855740B1

    公开(公告)日:2020-12-01

    申请号:US16506798

    申请日:2019-07-09

    Abstract: Computer-aided identification of a potential problem node in a network. As part of data collection, a computing system gathers telemetric and trace route data for communications that occur within a network. Upon detecting that a performance problem has occurred within the network, multiple communications that occurred around the time of the performance problem are identified. Then, the trace route data for these multiple communications are aggregated. The aggregated data may then be used to identify a potential problem network node within the network. The identity of the potential problem network node (and potentially observed telemetry for that network node) may then be communicated to an entity that is affected by the performance problem. This may allow the entity to understand which network node is causing the problem and thus take appropriate remedial measures.

    Privacy image generation
    3.
    发明授权

    公开(公告)号:US10789685B2

    公开(公告)日:2020-09-29

    申请号:US16111398

    申请日:2018-08-24

    Abstract: A privacy image generation system may use a light field camera that includes an array of cameras or an RGBZ camera(s)) is used to capture images and display images according to a selected privacy mode. The privacy mode may include a blur background mode that can be automatically selected based on the meeting type, participants, location, and device type. A region of interest and/or an object(s) of interest (e.g. one or more persons in a foreground) is determined and the privacy image generation system is configured to clearly show the region/object of interest and obscure or replace the background by combining multiple images. The displayed image includes the region/object(s) of interest clearly shown (e.g. in focus) and any objects in a background of the combined image shown having a limited depth of field (e.g. blurry/not in focus) and/or blurred due to the combination of the multiple images.

    Service issue prioritisation based on impact using software telemetry

    公开(公告)号:US11632286B2

    公开(公告)日:2023-04-18

    申请号:US17508047

    申请日:2021-10-22

    Abstract: A system is provided herein that can correlate service issues with system telemetry associated with the software session associated with those service issues. Using a statistical approach, the system can evaluate data across numerous software sessions to rank the importance of the reported service issues. To accomplish the ranking, the system can parse the reports of service issues on a periodic basis, can extract telemetry identifiers (IDs) from the logs, can query the telemetry, may compute the relative importance of detected issues (in the context of calls going on for that day), and then can report this impact hack to the service issue database.

    Privacy camera
    6.
    发明授权

    公开(公告)号:US09729824B2

    公开(公告)日:2017-08-08

    申请号:US14810210

    申请日:2015-07-27

    Abstract: A privacy camera, such as a light field camera that includes an array of cameras or an RGBZ camera(s)) is used to capture images and display images according to a selected privacy mode. The privacy mode may include a blur background mode and a background replacement mode and can be automatically selected based on the meeting type, participants, location, and device type. A region of interest and/or an object(s) of interest (e.g. one or more persons in a foreground) is determined and the privacy camera is configured to clearly show the region/object of interest and obscure or replace the background according to the selected privacy mode. The displayed image includes the region/object(s) of interest clearly shown (e.g. in focus) and any objects in a background of the combined image shown having a limited depth of field (e.g. blurry/not in focus) and/or the background replaced with another image and/or fill.

    Quality estimation models for various signal characteristics

    公开(公告)号:US12153648B2

    公开(公告)日:2024-11-26

    申请号:US17502680

    申请日:2021-10-15

    Abstract: This document relates to training and employing of quality estimation models to estimate the quality of different signal characteristics. One example includes a method or technique that can be performed on a computing device. The method or technique can include obtaining training signals exhibiting diverse impairments introduced when the training signals are captured or diverse artifacts introduced by different processing characteristics of a plurality of data enhancement models. The method or technique can also include obtaining quality labels for different signal characteristics of the training signals. The method or technique can also include training at least two different quality estimation models to estimate quality of at least two different signal characteristics based at least on the training signals and the quality labels.

    SERVICE ISSUE PRIORITISATION BASED ON IMPACT USING SOFTWARE TELEMETRY

    公开(公告)号:US20220116263A1

    公开(公告)日:2022-04-14

    申请号:US17508047

    申请日:2021-10-22

    Abstract: A system is provided herein that can correlate service issues with system telemetry associated with the software session associated with those service issues. Using a statistical approach, the system can evaluate data across numerous software sessions to rank the importance of the reported service issues. To accomplish the ranking, the system can parse the reports of service issues on a periodic basis, can extract telemetry identifiers (IDs) from the logs, can query the telemetry, may compute the relative importance of detected issues (in the context of calls going on for that day), and then can report this impact hack to the service issue database.

    Video display modification for video environments

    公开(公告)号:US10531046B2

    公开(公告)日:2020-01-07

    申请号:US15844330

    申请日:2017-12-15

    Abstract: Provided herein are systems, methods, and software for facilitating a video environment. In at least one implementation, video of at least a first object to be displayed in the video environment is received. Video of at least a second object is also received which is to be displayed with the first object in the video environment. A zoom operation is identified to be performed on the first object to reduce a difference between a size of the first object and a size of the second object. The zoom operation is then performed on the video of the first object. In response to the zoom operation, the first object and the second object are displayed in the video environment.

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