公开(公告)号：US20200262075A1

公开(公告)日：2020-08-20

申请号：US16866550

申请日：2020-05-05

Applicant: NICE LTD

Inventor： David GEFFEN ,  Lior EPSTEIN ,  Gal TESLER

IPC: B25J9/16 ,  G06F11/07 ,  G06F16/00

Abstract: A system and method for detecting and fixing robotic process automation failures, including collecting tasks from at least one client computerized device, processing the tasks via robotic process automation, collecting tasks that failed to complete per task type, recording successful execution steps per each of the failed tasks, evaluating the recorded successful execution steps with respect to the failed task types, and providing selected execution steps that best fix the failed tasks, thereby fixing the robotic process automation failures.

公开(公告)号：US20210023709A1

公开(公告)日：2021-01-28

申请号：US17070925

申请日：2020-10-15

Applicant: NICE LTD

Inventor： David GEFFEN ,  Lior EPSTEIN ,  Gal TESLER

IPC: B25J9/16 ,  G06F16/00 ,  G06F11/07

Abstract: A system and method for detecting and fixing robotic process automation failures, including collecting tasks from at least one client computerized device, processing the tasks via robotic process automation, collecting tasks that failed to complete per task type, recording successful execution steps per each of the failed tasks, evaluating the recorded successful execution steps with respect to the failed task types, and providing selected execution steps that best fix the failed tasks, thereby fixing the robotic process automation failures.

公开(公告)号：US20210027247A1

公开(公告)日：2021-01-28

申请号：US17066008

申请日：2020-10-08

Applicant: NICE LTD.

Inventor： David GEFFEN ,  Eshay Livne ,  Omer Abramovich ,  Eyal Eshel

IPC: G06Q10/10 ,  G10L13/08 ,  G06F3/16

Abstract: A computerized system for summarizing agreements between two or more parties, comprises one or more processors. The processors may be configured to capture data relating to the agreement, such as agent screen data during an interaction with a customer. The data may be captured in successive capture operations each in response to an event, such as an agent key press or data entry. The captured data may be used to prepare a continuous text summarizing the agreement. An audio summary of the agreement may be derived from the text and played to at least one of the parties.

公开(公告)号：US20230024387A1

公开(公告)日：2023-01-26

申请号：US17958446

申请日：2022-10-03

Applicant: Nice LTD

Inventor： David GEFFEN ,  Lior Epstein ,  Gal Tesler

IPC: B25J9/16 ,  G06F16/00 ,  G06F11/07

Abstract: A system and method for detecting and fixing robotic process automation failures, including collecting tasks from at least one client computerized device, processing the tasks via robotic process automation, collecting tasks that failed to complete per task type, recording successful execution steps per each of the failed tasks, evaluating the recorded successful execution steps with respect to the failed task types, and providing selected execution steps that best fix the failed tasks, thereby fixing the robotic process automation failures.

公开(公告)号：US20210304103A1

公开(公告)日：2021-09-30

申请号：US16830806

申请日：2020-03-26

Applicant: NICE Ltd.

Inventor： David GEFFEN ,  Yuval SHACHAF ,  Gennadi LEMBERSKY

IPC: G06Q10/06

Abstract: Systems and methods for measuring the effectiveness of an agent coaching program calculate a rate of change in a first Key Performance Indicator for a first agent in a first coaching program during a period of time; select a control group of agents in which agents in the control group of agents were not exposed to the first coaching program; calculate an average rate of change in the first Key Performance Indicator for the control group of agents during the period of time; and calculate a first coaching impact of the first coaching program on the first Key Performance Indicator for the first agent relative to the average rate of change in the first Key Performance Indicator for the control group of agents during the period of time.

公开(公告)号：US20180370033A1

公开(公告)日：2018-12-27

申请号：US15628666

申请日：2017-06-21

Applicant: NICE LTD

Inventor： David GEFFEN ,  Lior EPSTEIN ,  Gal TESLER

IPC: B25J9/16 ,  G06F17/30

Abstract: A system and method for detecting and fixing robotic process automation failures, including collecting tasks from at least one client computerized device, processing the tasks via robotic process automation, collecting tasks that failed to complete per task type, recording successful execution steps per each of the failed tasks, evaluating the recorded successful execution steps with respect to the failed task types, and providing selected execution steps that best fix the failed tasks, thereby fixing the robotic process automation failures.