公开(公告)号：US20240121632A1

公开(公告)日：2024-04-11

申请号：US18392320

申请日：2023-12-21

Applicant: PLUME DESIGN, INC.

Inventor： Nipun AGARWAL ,  William J. MCFARLAND ,  Yoseph MALKIN ,  Na Hyun HA ,  Yusuke SAKAMOTO ,  Sai VENKATRAMAN ,  Sandeep EYYUNI ,  Rohit THADANI ,  Adam HOTCHKISS

IPC: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876

CPC classification number: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04W84/12

Abstract: System and methods include obtaining Wi-Fi network data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers and obtaining customer data for each customer associated with the plurality of Wi-Fi networks, the customer data including call-ins made by customers; aggregating and filtering the data; analyzing the aggregated and filtered data including correlating the call-ins made by customers to the Wi-Fi network data; predicting customer call-ins based on correlations made between the call-ins made by customers and the Wi-Fi network data; and initiating a customer outreach workflow prior to a predicted customer call-in.

公开(公告)号：US20250150363A1

公开(公告)日：2025-05-08

申请号：US19011967

申请日：2025-01-07

Applicant: PLUME DESIGN, INC.

Inventor： Nipun AGARWAL ,  William J. McFARLAND ,  Yoseph MALKIN ,  Na Hyun HA ,  Yusuke SAKAMOTO ,  Sai VENKATRAMAN ,  Sandeep EYYUNI ,  Rohit THADANI ,  Adam R. HOTCHKISS

IPC: H04L41/5041 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/147 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894 ,  H04W24/02 ,  H04W84/12

Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data for Wi-Fi metric based alarms, each Wi-Fi metric based alarm being associated with detection of one of an offline Wi-Fi network of the plurality of Wi-Fi networks, an offline node of the Wi-Fi network, instability of the Wi-Fi network, congestion in the Wi-Fi network, and interference in the Wi-Fi network; determining the Wi-Fi metric based alarms based on the analyzing; and performing one or more actions based on the determined Wi-Fi metric based alarms.

公开(公告)号：US20250150858A1

公开(公告)日：2025-05-08

申请号：US19016765

申请日：2025-01-10

Applicant: PLUME DESIGN, INC.

Inventor： Nipun AGARWAL ,  William J. MCFARLAND ,  Yoseph MALKIN ,  Na Hyun HA ,  Yusuke SAKAMOTO ,  Sai VENKATRAMAN ,  Sandeep EYYUNI ,  Rohit THADANI ,  Adam HOTCHKISS

IPC: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/147 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894 ,  H04W84/12

Abstract: System and methods include obtaining Wi-Fi network data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers and obtaining customer data for each customer associated with the plurality of Wi-Fi networks, the customer data including call-ins made by customers; aggregating and filtering the data; analyzing the aggregated and filtered data including correlating the call-ins made by customers to the Wi-Fi network data; predicting customer call-ins based on correlations made between the call-ins made by customers and the Wi-Fi network data; and initiating a customer outreach workflow prior to a predicted customer call-in.

公开(公告)号：US20230362685A1

公开(公告)日：2023-11-09

申请号：US18347804

申请日：2023-07-06

Applicant: PLUME DESIGN, INC.

Inventor： Nipun AGARWAL ,  William J. McFARLAND ,  Yoseph MALKIN ,  Na Hyun HA ,  Yusuke SAKAMOTO ,  Sai VENKATRAMAN ,  Sandeep EYYUNI ,  Rohit THADANI ,  Adam R. HOTCHKISS

IPC: H04W24/02 ,  H04L43/0876 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L43/045 ,  H04L41/22

CPC classification number: H04W24/02 ,  H04L43/0876 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L43/045 ,  H04L41/22 ,  H04W84/12

Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data for Wi-Fi metric based alarms, each Wi-Fi metric based alarm being associated with detection of one of an offline Wi-Fi network of the plurality of Wi-Fi networks, an offline node of the Wi-Fi network, instability of the Wi-Fi network, congestion in the Wi-Fi network, and interference in the Wi-Fi network; determining the Wi-Fi metric based alarms based on the analyzing; and performing one or more actions based on the determined Wi-Fi metric based alarms.

公开(公告)号：US20240098525A1

公开(公告)日：2024-03-21

申请号：US18519672

申请日：2023-11-27

Applicant: PLUME DESIGN, INC.

Inventor： Nipun AGARWAL ,  William J. MCFARLAND ,  Yoseph MALKIN ,  Na Hyun HA ,  Yusuke SAKAMOTO ,  Sai VENKATRAMAN ,  Sandeep EYYUNI ,  Rohit THADANI ,  Adam HOTCHKISS

IPC: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876

CPC classification number: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04W84/12

Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data based on one or more use cases; determining any of predictions and alerts for the one or more use cases based on the analyzing; and performing one or more actions based on the any of predictions and alerts.