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公开(公告)号：US11706090B2
公开(公告)日：2023-07-18
申请号：US17455127
申请日：2021-11-16
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
IPC分类号： H04L41/08 , H04L41/5074 , H04L41/5022 , H04L41/0604 , H04L41/5067 , G06F18/243
CPC分类号： H04L41/0876 , G06F18/24323 , H04L41/0609 , H04L41/5022 , H04L41/5067 , H04L41/5074
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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公开(公告)号：US10721142B1
公开(公告)日：2020-07-21
申请号：US15916073
申请日：2018-03-08
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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公开(公告)号：US20220150138A1
公开(公告)日：2022-05-12
申请号：US17455127
申请日：2021-11-16
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
IPC分类号： H04L41/5022 , H04L41/0631 , H04L41/5067 , H04L41/5074
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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公开(公告)号：US20200336394A1
公开(公告)日：2020-10-22
申请号：US16895621
申请日：2020-06-08
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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公开(公告)号：US11206196B2
公开(公告)日：2021-12-21
申请号：US16895621
申请日：2020-06-08
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
IPC分类号： G06F15/173 , H04L12/24 , G06K9/62 , G06F15/16
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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公开(公告)号：US11106692B1
公开(公告)日：2021-08-31
申请号：US15667413
申请日：2017-08-02
发明人： Charles Guetta , Anuraag Bahl , Brandon Krieger , Christopher Walker , Daniel Campos , Elisa Castaner , Samuel Tarng
IPC分类号： G06F16/20 , G06F16/248 , G06F16/28 , G06F16/2458
摘要： Methods, systems and apparatus, including computer programs encoded on computer storage media for a data record resolution and correlation system. One of the methods includes obtaining data sets each including records associated with entities, the records each specifying information for a plurality of aspects of an entity, the information being encoded in the records, for each of the data sets, according to a respective format. One or more bundles are determined from the data sets, with each bundle indicating records determined to be associated with a same entity and determined using similarity rules that compare aspects specified in the records. Information describing a particular bundle is presented to a reviewing user, and the reviewing user can specify one or more records included in the particular bundle that are properly matched. The particular bundle can be updated based on the reviewing user's specification.
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