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公开(公告)号：US11206196B2
公开(公告)日：2021-12-21
申请号：US16895621
申请日：2020-06-08
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
IPC分类号： G06F15/173 , H04L12/24 , G06K9/62 , G06F15/16
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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公开(公告)号：US11706090B2
公开(公告)日：2023-07-18
申请号：US17455127
申请日：2021-11-16
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
IPC分类号： H04L41/08 , H04L41/5074 , H04L41/5022 , H04L41/0604 , H04L41/5067 , G06F18/243
CPC分类号： H04L41/0876 , G06F18/24323 , H04L41/0609 , H04L41/5022 , H04L41/5067 , H04L41/5074
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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公开(公告)号：US10721142B1
公开(公告)日：2020-07-21
申请号：US15916073
申请日：2018-03-08
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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公开(公告)号：US20220150138A1
公开(公告)日：2022-05-12
申请号：US17455127
申请日：2021-11-16
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
IPC分类号： H04L41/5022 , H04L41/0631 , H04L41/5067 , H04L41/5074
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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公开(公告)号：US20200336394A1
公开(公告)日：2020-10-22
申请号：US16895621
申请日：2020-06-08
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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